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“Good place to stay” 5 of 5 stars
Review of Courtyard by Marriott San Jose Airport Alajuela

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Courtyard by Marriott San Jose Airport Alajuela
3.0 of 5 Hotel   |   Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica   |  
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Ranked #7 of 30 hotels in Alajuela
Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good place to stay”
5 of 5 stars Reviewed September 19, 2013

My husband and I stayed here one night due to a late flight. Hotel is very close to the airport and the shuttle to and from the airport was convenient. Check-in was smooth and our room clean and comfortable. Modern decor. Decent breakfast buffet. Staff friendly and helpful. Rarely heard planes flying above and even when we did it was minor and did not affect our sleep. Good (and free!) Internet connection in the room. We would recommend staying here, especially in transit to/from the airport.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, October 6, 2013
Dear Vanessa and Chris:
Reading your review is really inspirational, I will certainly share your review with our staff, they love to know when someone is satisfied with our hard work and daily commmitment to meet and exceed guests’ expectations. Reviews like yours motivates all to exceed their daily performance and attention to details. Not all guests’ interactions allowed us to correct immediately and satisfy their needs.
Thanks a lot for sharing your experience with readers and also with us, it will help to recognize staff efforts and quality of service. Please contact us in your next visit to Costa Rica it will be a pleasure for us to thank personally your review.
PURA VIDA;)
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283 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Raleigh, North Carolina
Top Contributor
95 reviews 95 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 18, 2013

This Marriott is brand new airport hotel, and is still extremely clean. It's very modern, and has all the amenities of a standard American-type hotel. For someone looking for a decent night's stay, this is a great choice. For someone looking for a taste of Costa Rica, this isn't it. Also, we had an issue with breakfast the next morning. Not only was it incredibly tasteless, we think it was the cause of my partner's food poisoning later that day.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, October 6, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding your experience at Courtyard San Jose Airport, as mentioned this is the newest property within Juan Santamaria International Airport with modern facilities and amenities recently SILVER LEED certified. Our hotel is located in the Mango’s city, Alajuela, and therefore our decoration highlight the Mango fruit in all pictures within rooms and lobby, same as the carretas from Sarchi. It is disappointing to learn that you might have issues with our breakfast, certainly our staff is properly certified in food handling and our standards can assure you the appropriate procedures during every cooking process same as vendors that are also certified to provide us with items we use to prepare every meal period in the hotel. If you are planinig to visit again Costa Rica please don’t hesitate to contact me at marco.quiteros@courtyard.com
PURA VIDA ;)
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San Francisco, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 16, 2013

We checked in late and left really early so really just put our heads down. Check in went really smoothly and rooms were clean, beds were comfy. We were also starving after a long drive so opted to eat at the restaurant hotel since it was easy. Food was mediocre (as expected for a hotel restaurant) and a tad overpriced (again, expected) but did the job. Service was great though. Front desk and restaurant staff were friendly. Having shuttle service every 30 minutes was very convenient and ran on time. Also, good amount of computers and a printer in the lobby for checking in and printing your boarding passes!

Perfectly good hotel if you just need to get to the airport. Just don't drink the $5 bottles of water provided in the rooms! Really??

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, October 6, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding your experience at Courtyard San Jose Airport. I wish you would have had more time to spend in our property; with limited time to put your heads in our beds is not enough. Thank you for recognizing the quality of service of our front desk and restaurant staff; is disappointing to know that food was not up to your expectation but clearly is a great opportunity for us to look for more options to improve quality. Our staff is very competitive and always looking for improvement, certainly I will share your comment with cooks to demand more attention to details. Pura vida ;)
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 14, 2013

Stayed our last night in San Jose before a early flight back to LAX. Check in smooth, room clean, food very good, cable tv very good. Only real drawback was the water in the bathroom. I understand they want to conserve but it really is a joke. Front desk said they here about it all the time.

Room Tip: Ask for one with real running water.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, September 18, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding your experience at Courtyard San Jose Airport. This building is SILVER LEED certified by the U.S. Building Council and our investors did a great job adding new technologies and options to reduce the impact in the environment by saving the regular consumptions in energy and water and contribute to preserve our planet for future generations. I appreciate your comment regarding the water supply in our bathrooms and definitely share your experience with our engineering department to verify the appropriate pressure and water distribution for the entire building.
In addition our hotel has introduced the following equipment and technology to reduce consumption and decrease the impact in the environment:
• Solar panels to pre heat the water.
• Water consumption reduction
• Energy saving equipment
• Walls and windows were built to isolate the external temperature
We are planning to share with all our guests the details and benefits that our hotel has invested to contribute to preserve the planet for the future generations.
Pura Vida ;)
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Managua, Managua, Nicaragua
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 9, 2013

Rode Transnica up from Managua the day before catching an early a.m. flight from San Jose, Costa Rica. Had to look for someone at the airport after waiting 40 min. for the shuttle. He was helpful. Check-in was quick.
Great Internet signal throughout the hotel and complimentary!
Wal-Mart is literally next door if that is helpfully will be if you don't want to overspend on fairly basic dining in the lobby "restaurant". I actually had some good soup and bakery items from Wal-Mart (and a Dr. pepper!)
Everything is new and clean.
Beds were good but not great.
They put a $30 refundable deposit on a credit card...and with $5 bottles of water in the room, I wonder how easy it would be to get stuck with charges for extras once long gone from the hotel (or simply not being refunded the $30 charge). We will see....
Going to use the 4 a.m. complimentary shuttle tomorrow. Hope that works out well.
I'd stay again if I got another good deal on the room (paid $70 which seems like a very special rate as I check around). Otherwise I would be just as willing to try some of the other airport hotels in the area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, October 6, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding your experience at Courtyard San Jose Airport. I would like to take the advantage of your review to share with readers the following details that could enhance their experience in our recently SILVER LEED certified hotel and the only one in Central America.
Our shuttle provide service from 4:00 am every 30 min from the hotel to the Airport; since the Airport doesn’t offer a designated pick up zone for hotel shuttles, our internet site offers the option to contact our front desk in advance to arrange transportation and receive instructions about where to meet with driver, in addition our front desk staff is at the Airport not only to arrange transportation but also to expedite the check in process and hand your room key, when all the information is available on a timely manner. As you mention everything is clean and new same as beds and mattresses, since mattresses are new without much use it might feel hard for some customers some others liked it. Regarding our check in procedures as most of the hotels, we required a valid method of payment you can either pay in advance with cash or credit card; in this case we will authorize your credit card with the amount of money to cover room, taxes and additional money to cover incidentals. Thank you very much for recognizing our room rate deals; of course this is not the price for a 4 star hotel; but certainly it might help to get a great deal as the one you mentioned.
Pura vida
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Santa Clara, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 9, 2013

We did not have time to tour around San Jose so we chose a hotel for convenience to the airport. This hotel was perfect for that. Clean, big rooms, breakfast buffet and the added bonus of being next door to Walmart. We were able to get waters and drinks to pack with us (although it turned out we could drink the tap water at all the places we stayed without getting sick).

The free shuttle was waiting for us with a sign right outside of baggage check and the drive was less than 10 minutes. We also took advantage of buying the departure tax at the hotel and saving us an hour or so in line at the airport.

If you want to tour San Jose, this is not a close hotel. The cost of a taxi into the University District was $35/one way and there didn't seem to be much in Alajuela.

TIP: bring sun screen with you. We had expected to buy this at Walmart, but the cost of sun screen in Costa Rica is over $20 for average sized bottle and the mosquito repellant selection was very limited. Overall the prices at Walmart were similar in the states (no great bargains).

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, September 21, 2013
Dear guest

I am delighted to know that your stay in our hotel met all your needs. All the services that we provide are just to show you how much we appreciate your visit. Besides the services offered by our hotel, we invite you to return to our country to visit thousands of places and discover the magnificent Costa Rica, to mention one: the Poás Volcano, one of our most visit attractions just 45 min away from our location.

Other than that I hope you had a comfortable stay, appreciate your feedback and Hope you visit us soon; we are going to be so pleased to have you here with us again.

Pura vida ;)
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Springdale, Arkansas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 7, 2013

This is the nicest Courtyard I've ever stayed in. It feels (and smells) brand new. Next door to Walmart and very close to airport (with free shuttle). Rooms were typical Courtyard but large and clean. Had a nice glass of wine in the bar. Seemed to be the hotel of choice for backpackers and surfers from the US flying in and out of San Jose.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela C, Public Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, September 17, 2013
Dear Jennifer,

Thank you very much for choosing our hotel during your visit to Costa Rica, appreciate you are taking the time to share your experience in our Courtyard. I am really glad to know that our services helped you accomplished the purpose of your stay in our Hotel. Would like to comment that Plaza Mango Park will be fully operating by end of November offering a great variety of restaurants and retail options for your convenience.

We hope you’ll have the opportunity to visit us again and the opportunity to know a little bit more of Costa Rica and its nature.

Sincerely,
Daniela C.
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Additional Information about Courtyard by Marriott San Jose Airport Alajuela

Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Alajuela
#4 Romantic Hotel in Alajuela
#6 Family Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Jose Airport Alajuela 3*
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, the hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard By Marriott San Jose Airport Alajuela Costa Rica

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