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“Great Hotel except for the Transportation!” 3 of 5 stars
Review of Courtyard by Marriott San Jose Airport Alajuela

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Courtyard by Marriott San Jose Airport Alajuela
3.0 of 5 Hotel   |   Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica   |  
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Ranked #6 of 30 Hotels in Alajuela
Woodbridge, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great Hotel except for the Transportation!”
3 of 5 stars Reviewed April 15, 2013

Reserved the hotel for four nights during a recent stay in Costa Rica. The hotel is new, great staff but the cook for breakfast needs some serious training. I decided not to partake in the buffet breakfast with all the greasy meets in there, and opted instead for an omelette. The first day omelette was fine, the second day they managed to make it tasteless...
I requested a taxi on the first day and the person at the front desk directed me to a privately owned Toyota to take me to downtown. The cost was $60 for a twenty minute drive. Outrageous! Especially that on my way back from down town to the hotel it cost me only $25.00
This kind of rip off should have never been allowed to impact guests trusting the employees of the hotel for their needs in a foreign country.

I decided to leave the hotel after two days and stayed at the Holiday Inn downtown for the remaining of my stay.

This was really the only problem that marred an otherwise great time visiting a great country.

Room Tip: All rooms are very quite and very clean.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCYSJOAirport, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 25, 2013
Dear Guest
Thank you for taking the time to provide your feedback regarding Courtyard San Jose Airport.
I am certainly disappointed that you have experienced issues with breakfast and transportation. I would like to apologize on behalf of our team we are committed to improve the quality of items and food preparation for breakfast by adding local and international items to our buffet, taking in consideration your comments regarding food presentation. Our cooks are open to receive feedback and adjust accordingly to satisfy needs ad exceed expectations.
Our hotel does not own the transportation service and it is disappointed to heard that you felt overcharged, I will share your experience with transportation Management to follow up on transportation charges and recommend to share with customers prices before service is provided this experience not only impact our hotel but the Costa Rican Tourism industry as well.
Please do accept my apologies and I do hope to have the opportunity to serve you again in the near future to demonstrate that we are working in a daily basis to improve our service and quality of food.
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339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Boulder, Colorado
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 11, 2013

This is the best Courtyard we've been to so far, and we've been to many. It's new and modern, the staff is very courteous and helpful, the standard room with 1 king bed is clean and modern with a very comfortable bed, nice-sized bathroom, and wonderful A/C. They have multiple seating/eating areas on the lobby level with a friendly cafe for drinks. Free WIFI throughout and computer access in their business center. After fighting with bugs, heat and humidity in Drake Bay, this hotel was 5-stars to us. Plus, there is a Walmart right next door which was very convenient. The breakfast and parking are complimentary, although we didn't take advantage of either of them because we returned the car the night before and had to leave early for a 6A flight. The free shuttle service was excellent and took all of 5 minutes to get to the airport. We would definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear Guest:
Thank you for taking the time to share your experience, with all details you receive during your stay in our hotel, definitely one of our assets is the commitment to serve from our staff and I’m glad you have been able to notice and highlighted in your comment in addition to other benefits related to our close location to San Jose’s International Airport including parking, shuttle service, WIFI, boarding pass printing station. I’m also pleased to communicate that we are now open for breakfast starting at 5:00 am for those customers with early departure flights that I’m sure you would love for next time you plan to visit us.
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Woodinville, WA
Top Contributor
65 reviews 65 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 9, 2013

Just like most of the other reviewers for this NEW, standard Courtyard property, we had an early morning flight for the US the next morning. The check- in was easy and friendly. When the gal told us about paying our departure tax ahead of time for a few dollars more...we jumped on it. Wow was that wonderful; especially the next morning when we got to skip that line and went straight to check- in. It also allowed us to catch a later complimentary shuttle to the airport. The Courtyard totally met my expectations. We were told about a shuttle service to a nearby mall where they had some restaurants if we wanted to get some dinner. We chose to eat in the typical Courtyard restaurant instead. I absolutely would recommend this hotel to anyone wanting to stay near the airport and I will stay here again on my next trip to Costa Rica!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear guest:
Thank you for sharing your experience during your stay in our property. It is good to know that you were able to use the service of charging you departure tax to your room account and saving time during the check in process in the Airport and the Airline.
I will share your comment to our Front Desk staff to let them know their contribution by offering this benefit upon check in.
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San Jose, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

We decided to stay here last minute on our last night in Costa Rica to avoid a possible taxi strike we heard on the news for the next day. It did happen and all the streets and freeways were blocked for miles. Good thing we spent the $ or we might have lost our flight back.
This hotel has a great location, just less than 5 min from the airport.
It has a little pool that gets the morning sun; great to take some energy out of the little one on departure day.
We overslept and missed the 10 am cut for breakfast. But with just a phone call they were so accommodating and kept the buffet open longer just for us. Very nice indeed.
Overall we would recommend this hotel for last night in town stays as well as your base hotel for central Costa Rica adventures.
We'll sure be back here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 12, 2013
Dear Guest:
Thank you for taking the time to share your experience with us, I'm glad to know that our staff was flexible to accommodate your needs by extending the time for breakfast; I will certainly use your comment with our staff to let them know how they could impact and make a difference in guest's experiences. As well as recognize their contribution to make your experience memorable.
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Denver, Colorado
Top Contributor
84 reviews 84 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 8, 2013

This is a typical American Marriott hotel and will not disappoint. The hotel is new, the rooms are clean, the staff is friendly and the service is great. Be prepared to pay for extras, as that is also the Marriott way.

This is an airport hotel, so don't expect the location to be good for anything but going to the airport.

It is right next to a WalMart, so anything you need is next door.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 12, 2013
Thank you very much for choosing our hotel during your visit to Costa Rica, appreciate you are taking the time to share your experience in our Courtyard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 5, 2013

The hotel was nice and great location. In the morning we needed a taxi to San Jose bus station at around 5.30am, we asked for a taxi and in the morning it was a van that was linked to a tourism operator or the hotel, the journey was 10 minutes and cost $35, later that day we took a taxi (as bus schedule had changed) for 4 hours 15 minutes and the cost was $150 total!

Basically the front desk/hotel do not ring a taxi but like to pick your pocket through their own transport. Awful start to an amazing Costa Rica break, Marriott should have better practices as paying a decent amount to stay there. Will not be returning.

Room Tip: If you need a taxi ask for a red minicab so they don't steal your $$$$
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, April 8, 2013
Dear Guest:
Thank you very much for taking the time to provide feedback regarding our hotel. I'm certainly disappointed that you experienced this situation with transportation; I would like to apologize for this experience.
Our hotel does not own the service transportation; this is an external company who provide service to our hotel. I will share your comment with Transportation Management Company making sure to identify the driver who provided service and find out what had happened; needles to assure that this behavior will be monitored by us directly to avoid this to happen again.
These types of behaviors are impacting not only our hotel but the Costa Rican Tourism image. I'm also instructing to the transportation company to provide a chart of destinations with prices for guests to know in advance what they have to pay for services.
Once again please do accept my apologies and I do hope to have the opportunity to serve you again in the near future to show you that we seriously took your comment in consideration to improve the service not only the hotel provide but also the services that we receive from third party vendors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR USA
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 30, 2013

We stayed one night. Flew into San Jose. Needed to layover until our morning flight to Nicoya Penninsula. Perfect location, free shuttle to and from airports, clean, clean, clean, modern feel. Nice bar food in lobby. And really good people working here. This is purely an airport hotel with a corporate feel. No restaurants within walking distance. It's next door to a huge Walmart which can be helpful if you need supplies for the nex stage of your trip though CR.

Room Tip: King bed on upper floor was $129 online rate. With taxes $149 total. Seems like a reasonable value...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, March 31, 2013
Thank you very much for sharing your experience in our facility, I will share your comment about our staff with them; it will contribute to keep quality of service in high levels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Jose Airport Alajuela

Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Alajuela
#4 Romantic Hotel in Alajuela
#5 Family Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Jose Airport Alajuela 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, the hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard By Marriott San Jose Airport Alajuela Costa Rica

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