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“A great place to start your trip from.” 4 of 5 stars
Review of Courtyard by Marriott San Jose Airport Alajuela

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Courtyard by Marriott San Jose Airport Alajuela
3.0 of 5 Hotel   |   Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica   |  
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Ranked #7 of 30 Hotels in Alajuela
San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
“A great place to start your trip from.”
4 of 5 stars Reviewed March 1, 2013

Just to be clear, this is not a “vacation” hotel it is an airport business hotel. Over the years of visiting Costa Rica we stay the first night close to the airport and rent a car the next morning before starting out on our trip to where ever. We were meeting up with two other couples all getting in on different days and times, so this was our rendezvous location. You could not ask for a better jumping off place for your trip, and your return the day before you fly back home.

This is a very nice place that lives up to what you would expect from a Marriott property. There is a super Walmart right next door for stocking up on all of your travel previsions. The locals were laughing at us as we were checking out because 90% of what we had in our baskets was booze.

What is exceptional about this location is the staff. The pool was out of service while we were there so they provided very transportation over to the Marriott Hotel so we could use the facilities there. The would drop us off and pick us up from restaurants, the casino, etc.

Karen is a very pretty young lady working the front desk that just bent over backwards to help us with dinner reservations, tour information, etc. She was so sweet and helpful, as well as being VERY patient with us coming to her for everything we needed. When she was not on duty, the rest of the staff was also very helpful and accommodating. This is a very well managed property.

Room Tip: Talk to Karen, she will take good care of you.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, March 31, 2013
Dear Guests:
I would like to thank you on behalf of our staff for your comments about our location, services and staff are greatly appreciated. I will make certain to share your comment with Karen, it will contribute to her passion to serve, and daily dedication to make our guests feel welcome to this beutifull Country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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306 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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New York, New York, United States
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 21, 2013

Shiny and new in all respects, and completely, predictably Marriott-branded. If you've every stayed at a Courtyard, you know exactly what to expect.

Couldn't be closer to the airport.

The food was remarkably good, lots of "typical" Costa Rican dishes, plus pizza and the like. The restaurant staff nicely allowed us to carry our bottle of wine to our room while we were waiting for our food to be delivered.

The desk staff generously allowed me to use their phone---at no charge--to call my airline (and hand around on hold for about 20 minutes, as usual) to figure out a check-in glitch.

One huge caveat: If you need to ask driving directions be very, very sure you get ahold of someone who knows what they're talking about and who is able to provide the CORRECT map. The very nice young woman at the front desk gave me husband erroneous directions to the Dollar Rent a Car office, which turned what should have been a twenty minute round trip into a two-hour, in-the-dark wild ride around Alauela and San Jose. Not fun.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review, March 31, 2013
Dear guest:
Thank you very much for taking the time to share your experience. I would like to apologize for the error of our staff in providing directions to get to the rental car facility. Our Front Desk Leader has made maps with written directions to the closets rental car offices to provide upon arrival to all our guests, and those will be also shared in our pre arrival comunications as well.
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Decatur, Georgia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 19, 2013

We stayed here the night before our early flight out. When I compared prices for similar airport hotels, they were all more or less the same, but the "extra person" charge (the fourth person, in our case) makes it confusing (we encountered this charge in the other two places we stayed, so it must be a costa rican thing). Anyway, this place stacked up as slightly cheaper than Hampton or HE Express. It is very close to the airport. There is construction on three sides, but we did not hear any noise inside the hotel. The folks at the front desk were very nice. The hotel itself looks brand new. It's very modern and high tech and seems quite luxurious. The room, linens, bathroom were immaculate. There's an iPod dock and a flat screen TV. Free wi-fi in the rooms. There is a big workstation area in the lobby where you can use the computers to print your boarding passes (hint: when there are people waiting, it's not the time to put in your camera's memory card and look at your five hundred vacation pictures!!) However, the room only had a one-cup coffee maker with ONE pack of terrible coffee, which seemed incongruously cheap. I had read in other reviews that there are restaurants nearby, but you couldn't get to them without a cab - traffic in this area is nuts and there is no sidewalk to walk anywhere. There is a restaurant in the lobby; the eating area is soulless and generic, but the food, though pricey, is not bad. They start serving breakfast at six, but we left before then so I don't know how it is (I just know there was no coffee available before six!) There is a Wal-Mart right next door where you can get anything you'd get at a WM in the states, including beer, liquor, and deli food. Note that if you pay your departure tax at the hotel, you pay for the convenience - it was five dollars more per person than if we paid it at the airport. The shuttle starts running at 4am and was ready and waiting when we left the hotel at 5:50am.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troutdale, Oregon
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

We decided to use this hotel as our begin and end night of out 11 day Costa Rica trip. It is close to San Jose Airport and makes an easy in and out point to the country.

Both our stays were comfortable. Maybe because I'm platinum elite with Marriott, maybe because the hotel is great. Regardless, we had nice stay and I would return again if visiting San Jose in the future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 18, 2013

We arrived into SJO at 11pm. This hotel is literally a stones throw from the Terminal but you will need to take the free hotel shuttle to get across the freeway.

Hotel is new and very clean. This place is like being in America - beers are $6!!! And the room was $160 a night. We've found that Costa Rica is no longer a cheap destination!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Top Contributor
115 reviews 115 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed February 13, 2013

I was glad to have chosen this hotel upon arriving in San Jose. I only spent one night as I had a flight on Sansa the next AM. All of the staff, both in reception and the bar are extremely helpful, speak english, and are generally lovely. I was grateful for that being a lone traveler. The hotel itself is very close to the airport. I intended to take the shuttle but it is mass of people outside and didn't see the shuttle so I took a 5 min taxi ride to the hotel for $4. Totally worth it to avoid waiting in a sea of people for the shuttle. Going back to the airport, the shuttle runs every 20 mins and waits at the hotel lobby front. Very convenient. The room was very clean and modern. The shower was a very nice waterfall style one. The pillows were excellent (important!) and generally there was nothing to gripe about EXCEPT the food. Granted, I only had fruit and yogurt for breakfast and chicken soup the night prior. The soup was 99% broth and a few smidges of chicken and veges laying in the bottom. Any can was better than this. Also in my fruit a couple grapes had mold on them which caused me to gracefully spit out the bite I was chewing at the time I saw the mold on the grape. YUCK! I would stay here again but I don't think I would pay $10 for a smidge of yogurt and moldy grapes again! Pack extra snacks!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 10, 2013

We stayed here on our last night in Costa Rica because of its proximity to the airport (other side of the highway) and the free airport shuttle service. The hotel is relatively new so the quality of the rooms and public areas is very good. The rooms are well appointed, clean and tidy, and quiet, so we got a good nights sleep ahead of an early departure. Check in and check out was fast and easy (even at 4.30am). The only downside we found was because of its location there are not many dining options nearby (some fast food places at Walmart next door) so you really have to eat at the hotel. Unfortunately their 'restaurant' lets the place down.
I would certainly use this hotel again for its location and its standard (but I'd get a taxi to eat out).

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Jose Airport Alajuela

Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#4 Romantic Hotel in Alajuela
#6 Family Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Jose Airport Alajuela 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, the hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard By Marriott San Jose Airport Alajuela Costa Rica

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