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“Great business & airport hotel” 5 of 5 stars
Review of Courtyard by Marriott San Jose Airport Alajuela

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Courtyard by Marriott San Jose Airport Alajuela
3.0 of 5 Hotel   |   Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica   |  
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Ranked #7 of 30 hotels in Alajuela
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great business & airport hotel”
5 of 5 stars Reviewed January 25, 2013

New in 2012, the hotel has large open rooms with fridge & coffee maker. People are very friendly & helpful. Small bar & restaurant. Nice fitness center with individual TV's. Little pool that sits in shade & not scenic. Next door to Wal-mart for anything forgotten and short walk up busy highway to a small mall. Must take a taxi to get to a good restaurant. A lot of new construction on office buildings around it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

It’s a first time in Costa Rica, for business and stayed a month here. The hotel rooms are spacious and clean. I must say its most Strategy and Convenience hotel than I expected. The surrounding is mentionable, near to Mall, many decent eateries(walking distance), other look-out places in Escazu. There is free shuttle to the Mall(only one way). A Hooter is just next door. And for travelling, it’s very much central route out to most place of interest. The hotel has good travel guide and gives free advice even if we don’t subscribe from them. The staffs were very nice and always willing help with all questions. As guest staying longer than a week, I find amenities like self-laundry and mini-mart useful too. The breakfast was okay and F&B people treat you with much respect. Overall, I enjoyed my stay in Costa Rica and this hotel. Will recommend.

Room Tip: Seek for room that face Multiplaza, so can have a good panaramic view of the mountains
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 21, 2013

If you need an airport hotel because of either an early departure or late arrival this is an excellent choice. Perhaps most importantly the shuttle service was reliable quick, and efficient. The price was also reasonable. I have stayed here twice and would stay again.

The hotel is very new with well maintained and well appointed rooms. I believe this is the closest hotel to the airport.

Staff made an effort to accomdate requests. A problem with an air conditioner was solved within minutes of the front desk being alerted to the problem.

Staff were also very friendly and polite to a customer who I witnessed arrive with a very curt and rude attitude. It is a Courtyard not the Ritz Carlton. You might have to wait 30 seconds to speak to someone at the front desk. I'm not sure I would have bit my tounge if I were in their shoes. Notice to all fellow travelers: as a rule, particularly in Costa Rica, all hotels put a hold on your credit card for incidentals. It should be expected - get over it.

I gave a 4/5 rating because it is not the Ritz Carlton 'nor does is aspire to be. This would not be a good hotel as a base of operations to see Costa Rica or San Jose. Also the restaurant service was slow.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vista, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 19, 2013

Stayed one night in December. Was very impressed with the entire staff. We visited quite a while with our waiter. Very impressed with his service and his English was good. He told us he was taking English lessons.(I think his name was Daniel). Gave us lots of info on his counrty and his service was wonderful. The hotel is new and very clean. Shuttle service prompt. I would love to come back and stay again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Somerset, New Jersey
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 16, 2013

Loved everything about this hotel! From the reliable complimentary hotel shuttle (every 20 min) to the room, the food, location, EVERYTHING was great!! Ok, the food was a bit overpriced at the restaurant as with any other hotel restaurants, but you can easily walk to Walmart right next door (2 min walk) if you're on a budget! It has a cafeteria there with decent food and a bakery. The hotel restaurant makes food fresh though and it was pretty good. One thing I liked about this hotel is that you always have options with everything. Service was excellent and there really is nothing bad I can say about this hotel. It really is nice and brand new. This is one of the first hotels where the management pictures online really matched and was on par with what you see when you really get there.

Room Tip: A room facing the front of the hotel was great as it let in lots of sunlight.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Top Contributor
184 reviews 184 reviews
74 hotel reviews
Reviews in 71 cities Reviews in 71 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed January 16, 2013

We stayed here the night before our return trip home, as we had an early morning flight. We flew up from Puerto Jimenez and had our hotel arrange the free shuttle for us. I heard the lady tell them we were flying SANSA and what time we were landing. She asked how we would recognize them and they said they'd have our names written down. We land at SJO and there's no one there. We wait 30 min and then ask the guy at the desk to call for us. They send us someone, but we waited there 45 min. We asked at the front desk why no one was there, and they had no record of her call and doubted our story that anyone called for us. Not how you want to start your stay. The room is very modern, quiet and comfortable. They have two bottles of water in your room at extortionate prices. There is a Walmart right next door. Go buy a 2L bottle for just under $2. They wanted $5 for a 1.75L bottle. The next morning there was a large queue at checkout and only one lady working. People were visibly becoming annoyed and anxious and we all had one eyeball on the shuttle to the airport. My other half just told her we used nothing and to charge it to the card we held the reservation with. Their inadequate service was a big disappointment.
I would stay here again, but only if I had an early morning flight.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed January 16, 2013

Stayed at the Courtyard for the end of a trip earlier this year. We usually try to stay at any of the Marriott family of hotels because we've come to know what to expect. This was the first time we've been quite disappointed with our experience. Our first room was on the ground level which left folks on the pool deck able to look (and get access) into our room. Luckily, we were moved after a short wait. The restaurant downstairs was out of most food selections hours before closing time (no pizzas, pastas, most of the salads). The staff was less able to communicate with us than any of the other 5 hotels we had stayed at over the past 2 weeks (I don't expect fluent English in a foreign country, but the difference in the Courtyard was staggering). Unfortunately, I had to make a 1-800 call to my airline due to flight changes. Due to the length of call (being on hold) the cost was over $200USD. Hotel wouldn't budge. I understand that is their right, but a few streets down the Hampton offers free US calls (we got moved by the airline and found this out).

Bottom line, I'd recommend another airport hotel for travelers. The only nice thing was the airport shuttle, which is offered by other hotels in the area.

Room Tip: Try to get a room on the 3rd floor or higher to avoid ground level access into your room.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Jose Airport Alajuela

Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Alajuela
#4 Romantic Hotel in Alajuela
#6 Family Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Jose Airport Alajuela 3*
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, the hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard By Marriott San Jose Airport Alajuela Costa Rica

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