We stayed here the night before our return trip home, as we had an early morning flight. We flew up from Puerto Jimenez and had our hotel arrange the free shuttle for us. I heard the lady tell them we were flying SANSA and what time we were landing. She asked how we would recognize them and they said they'd have our names written down. We land at SJO and there's no one there. We wait 30 min and then ask the guy at the desk to call for us. They send us someone, but we waited there 45 min. We asked at the front desk why no one was there, and they had no record of her call and doubted our story that anyone called for us. Not how you want to start your stay. The room is very modern, quiet and comfortable. They have two bottles of water in your room at extortionate prices. There is a Walmart right next door. Go buy a 2L bottle for just under $2. They wanted $5 for a 1.75L bottle. The next morning there was a large queue at checkout and only one lady working. People were visibly becoming annoyed and anxious and we all had one eyeball on the shuttle to the airport. My other half just told her we used nothing and to charge it to the card we held the reservation with. Their inadequate service was a big disappointment.
I would stay here again, but only if I had an early morning flight.

Stayed at the Courtyard for the end of a trip earlier this year. We usually try to stay at any of the Marriott family of hotels because we've come to know what to expect. This was the first time we've been quite disappointed with our experience. Our first room was on the ground level which left folks on the pool deck able to look (and get access) into our room. Luckily, we were moved after a short wait. The restaurant downstairs was out of most food selections hours before closing time (no pizzas, pastas, most of the salads). The staff was less able to communicate with us than any of the other 5 hotels we had stayed at over the past 2 weeks (I don't expect fluent English in a foreign country, but the difference in the Courtyard was staggering). Unfortunately, I had to make a 1-800 call to my airline due to flight changes. Due to the length of call (being on hold) the cost was over $200USD. Hotel wouldn't budge. I understand that is their right, but a few streets down the Hampton offers free US calls (we got moved by the airline and found this out).

Bottom line, I'd recommend another airport hotel for travelers. The only nice thing was the airport shuttle, which is offered by other hotels in the area.

If you arrive at San Jose Airport late in the day and do not feel like travelling more, this is a quite convenient stop. It is only a few minutes from the airport, the rooms are well appointed, the grounds are very prettily done, staff is friendly and efficient and it has a pleasant restaurant.

This hotel is minutes from the airport, with a good shuttle. It is quite American; not a Costa Rican experience overall but with very friendly and helpful Costa Rican staff and some local touches such as beer and some food items, so it is a good transition from US home locations. Large rooms. Restaurant and small sundries "market" on the premises, and the hotel is just across the street from a huge Walmart if you are stocking up for adventure travel.