I did all the planning for my trip to Costa Rica on my own. As a lone traveler with no concept of the lay out of the land, neighborhoods, and the like, it is always touch and go when I've arrived at some places. I had never been to Costa Rica -- and Spanish? I know none except a few words. Colones? My gosh...the translating of that in my head after a long 2 days of travel blew my mind. Amanda was so helpful to me on my first day there. She was so warm, friendly, and helped me out with teaching me about colones and the exchange. I won't say I mastered it by any means, can't create a miracle in my math challenged brain....but she did give me a helpful hints which helped out tremendously.
I was taken aback by the beauty of the grounds. One always sees the marketing pictures of a property -- and more often than not, there is disappointment. This hotel was my first choice based off the internet description and pictures. I happened to find it after hours upon hours of research. It was actually quite by mistake I came across this hotel name. When I arrived, I was transported into a paradise. It felt so tropical and peaceful. So much so that I elected to stay at the hotel for a full day just to listen to the birds sing while looking out at the beautiful landscape. The shower took some getting used to, but I did master that by the time I left. I loved the fact that I had my own outside entrance and a chair on my porch just to sit and enjoy the outdoors.
Taxis come quick if needed. Amanda even scheduled one of my tours from top to bottom...getting me booked and arranging for the taxi to pick me up the next morning. That is great customer service!
The breakfasts were delicious -- my favorite being the fresh fruit. And the one dinner I had there, Chifrijo,....I would love to get the recipe. I have wanted it again ever since. I think I would have gotten the appetizer version had I known it would be so plentiful. I sadly could not finish it all.
Julio, a maintenance worker, was very friendly. He took the time to talk with me and was interested in the adventures I did throughout the day. He really made me feel welcomed in a strange place. And to be fair, all that I came into contact with were very friendly. I think it comes from the top down. While my interactions with the owners, Alexandra and Robert, were primarily through email (which solidified for me I made a good choice), I was treated with kindness each time. Even more so when I was unexpectedly delayed in Houston causing me to miss a whole day-and-half in Costa Rica. Furthermore, I listened as Robert spent a fair amount of time assisting one of his guests who came down to purchase something. He did research, talked with a contact, and then discussed his findings with the guest. Amazing! I don't know that Disney World even does that.
I am so grateful I stumbled upon this hotel in my research. I don't think I could have made a better choice. It is kind of out of the mainstream so it is quiet and there are restaurants within walking distance, but if looking for the sounds of the city, this place isn't in the thick of it all. I was also concerned that my room didn't have a/c given the temps were going to be in the mid-80s -- but I didn't need the a/c. I was completely comfortable with the windows open and the ceiling fan. It also took me two days to realize I didn't have a phone in my room...PERFECT.
The pictures on the web page do not do justice of the beauty and serenity that one feels here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 22, 2013
Haha! Getting used to the Colon exchange rate can, well take a while. Knocking off the three zeros and multiplying the remainder by 2 will get you close to the equivalent in USD! I am very glad to hear that Amanda was of so much help to you. Thank you for letting us know. We always ensure our staff is informed about online comments such as yours.
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We are very glad that you experienced everything as it should be! Fast taxis, property photos that actually represent reality, great tours, and that you so enjoyed our gardens and property. Thank you for taking the time to let us know! Our staff takes great pride in knowing that their hard work is paying off. We hope to see you again in Costa Rica soon! Florida really isn't very far away!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.