Dear Sir, Madam,
We are very, very sorry you did not enjoy your stay at Villa Dolce. We do appreciate that we cannot please everybody all the time, even if we strive to do so.
We hope that the majority of excellent and very good reviews will represent us best.
We upgraded you to a villa with kitchen and living room, which is much more expensive than a room with two queen size beds, as it was 5 of you. Guests normally love our villas. If you did not feel comfortable there and reported it to us, we would have gladly moved you back to a quadruple room.
We are always surprised when guests do not report any problems to us during their stay.
We are very close to the airport, which makes the location surely slightly noisier than staying in a hotel near Xandari in the middle of nowhere, up the mountain, but being just minutes away from the airport we are very strategically located so that clients can have a quick and stress free journey to the airport, no matter what time in the morning. Again, we hope that the numerous positive reviews will represent us best.
Surely Xandari is a lovely hotel, but we are talking about hundreds of Dollars to sleep there, not comparable to the convenient rate people find at Villa Dolce, without even mentioning the duration of the drive to the airport.
We are sorry you did not like our rooms. The photos on the website have not been modified in any way so what you see is what you get. About 6 months ago, we changed all our bedspreads and added elegant new mirrors, and there is quality wood furniture throughout. I never slept in a Motel, but do not think a motel is so nicely decorated. All our mattresses are orthopaedic and most guests tell us they had a great or the best night sleep. We bought for our guests the same mattresses we use at home for ourselves!
Lastly, a dinner with 2 Italian size, freshly made pizzas with toppings, 2 large salads, drinks and service for 46 USD is quite a bargain for Costa Rica. Excuse me Sir or Madam, but let me ask you where did you eat during your holiday in Costa Rica to find our restaurant expensive? Our pizza dough and tomato sauce is freshly prepared every morning. I trust Pizza Hut charges about 20 USD for a takeaway pizza. Also, if guests prefer to sample local food, which can be cheaper, we have quite a few takeaway menus available at reception and there is a local restaurant 10 minutes walk away.
Again, is saddens us to read such review, but we do appreciate that, as much as we would like to, we cannot please everybody and this comes with the territory.
With our best wishes,
Management at Villa Dolce