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“"Very Satisfied"” 4 of 5 stars
Review of Resort Martino Hotel & Spa

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Resort Martino Hotel & Spa
3.5 of 5 Resort   |   In front of Zoo Ave | La Garita de Alajuela, Alajuela 2203, Costa Rica   |  
Hotel amenities
Ranked #20 of 30 hotels in Alajuela
Alexandria, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“"Very Satisfied"”
4 of 5 stars Reviewed February 16, 2014

We just returned yesterday from a weeks stay at this resort and we really have no complaints what so ever. The only downfall I would say is the wi fi was inconsistent in our room. Now we could get wi fi, no problem in the casino and dining area. Also, my husband would have liked a coffee maker in our room, but it was not a huge issue since we could get it at breakfast. We've read a lot of reviews some good and some bad. This is what we experienced and our opinions and everyone has their own expectations on what they want and expect. My husband and I do not have to have 5 star everything. For the price this was a great place to stay. The staff, ALL staff, was wonderful. We know very very VERY little Spanish and they worked with us. Some of the staff new English and some didn't or it was very little. You will find that if they do not speak English well, they will check on you, but they do not try to hold a conversation. We did not find this to be rude, just a barrier in our speaking ability. We were still able to communicate fine. You find a way. We ate breakfast at the hotel, since it was included in the price of our room, every day. It was very good, with fresh fruit, bread, cereal, etc. We were offered eggs if we wanted them, which we had ham and cheese omelet's every day. They were Very good!! You could get scrambled or fried, your choice also. If fruit plates were empty, it didn't take long and they came with another full plate. The room was cleaned every day. We could have ate off the floor. The staff did a wonderful job cleaning. We tried to leave a tip each day for the cleaning staff and they never touched the money. I guess we look at that as trustworthy. We left it all for them on our last day, so they had no choice but to take it this time. There is a safe in the room. They do not have wash/face cloths in the rooms, only bath and hand towels, but when we called the front desk they brought them to us. Not a problem. We had no problems with the water. Had hot water every day. There seemed to be some updating going on the backside of the grounds. We didn't use the Spa, so hard to rate that. We had no bugs in the room at all. In fact we found that we didn't deal with bugs at all during our trip even in the rainforest. That could be because of it being their dry season which is Feb and March?? The Zoo on Zoo Ave was enjoyable to see, which we could walk to. There is also a David's Café there that has good food. There are also a couple other eating establishments in the area which we ate at. Hopefully this helps. We enjoyed our stay and everyone that worked there. We would stay again! This was our first time visiting Costa Rica and they helped make it enjoyable.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Indiana
Top Contributor
141 reviews 141 reviews
42 hotel reviews
Reviews in 59 cities Reviews in 59 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 20, 2014

I hovered between a 3 and a 4 star so others may disagree with my rating. Good points to this hotel: great grounds, comfortable beds, peace and quiet, nice bathrooms, and very good breakfast included in room rate. Bad points included the following: First, at dinner we had the rudest waiter we encountered in Costa Rica - just a really bad attitude. We also found the food to be good but not great for the price we paid. And we could not get a usable WIFI signal from our rooms. Those with limited mobility also note that staying here requires some walking around. Finally, we thought the location was okay because we were driving in from the West and going on to the airport in the a.m. The location is also good for Poas and points North. But do read the other comments as this hotel has no good restaurants nearby.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 13, 2013

Resort Martino is located in Alajuela which is a suberb of San Jose. If you are looking to go in and out of San Jose, this location is not practical. The traffic in and out of San Jose can be intense. The food here is OK at best but the employees are fantastic. There are a few good local options for eating but not much more than that. This is a good place to stay if you don't want to stay in San Jose and only need a night or two. Clean, affordable, and great staff.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atenas, Costa Rica
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 9, 2013

my friend and I stayed here 1 night awaiting the beginning of a tour. The good: beautiful grounds, nice big room, The Bad: NO hot water for showers or just washing up, the grounds are extensive but need more maintenance (weeds abound in some areas and some walkways are missing bricks, etc.) The Just OK: restaurant was a bit pricey since I did not find the food all that special, the 'free' breakfast 'menu' listed some items that had to be requested (tea, yogurt, etc.) This is an OK hotel to stay in esp. if you want to see the 'bird zoo', but if you are looking for luxury, try a different place.

  • Stayed December 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2013

Highlights:
Beautiful property
Friendly staff

Lowlights:
Bugs in the room
Bar service was very slow
Food quality - average
Proximity to modern restaurants (your own vehicle or taxi is needed for transport)
Equipment in the gym is at least 15 years old and 2 out of 3 treadmills were not working

Recommendations:
Research ahead of time restaurants that you want to visit in the area
Bring your own pest control items
Set your expectations to a budget like hotel

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia, Illinois
1 review
5 of 5 stars Reviewed September 19, 2013

Hello everybody, I just want to say thank you a lot, we enjoy our experience at the hotel, amazing pool, the food and treatment at the restaurant incredible.

Next time I will try to stay longer, this was my first experience in Costa Rica, ... for sure I will come back, "Pura Vida Ticos" wow.

regards
Tom & Michelle from Virginia

Room Tip: Just walk to zoo ave, is just a cross the street... you will love it
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 17, 2013

We found this hotel on Expedia as a last minute deal because we got to Costa Rica a couple of days earlier than when our time share in Jaco started. It looked beautiful and it was! In it's day it was probably a 4 or 5 star--now more like a 3 1/2 star. It cost us $20 in a cab fare from the San Jose Airport. The room was spacious with a beautiful covered patio with two leather rockers and a glass toped table overlooking the beautiful pool (very Costa Rican looking). The room and grounds were so quiet we almost felt we were the only ones there at times. It was so beautiful with green and flowers it was like a quiet retreat! There was beautiful wood every where, including beamed ceilings, stairways and trim. The room rate included a full breakfast out on another fantastic balcony. The first course was fresh fruit, breads and sweet bread, then they took orders for eggs and meat. Excellent! The grounds are very tropical and walking around was gorgeous! We saw a huge iguana (bigger than our schnauzer) and a turtle (also bigger than a small dog). It is remote! So if you don't have a car, walking somewhere might not be an option as it is on a very busy two lane street and didn't appear to be close to anything. We walked for several blocks to see if we could spot anything and saw some beautiful homes. As we left (in the opposite direction of our walk) we did notice a little market. We didn't try the restaurant for lunch or dinner. We ordered room service and the food from the restaurant was excellent! It was mostly Italian--and excellent--not too expensive. The pool was beautiful and very quiet. Overall, it was beautiful and a nice addition to our Costa Rican get-a-way. There was a complete spa and gym. We went and looked at them but did not use them. They looked great!

Room Tip: Overlooking the pool, 2nd floor gives a great view of the grounds and has a fantastic balcony.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adriano_martino, Director General at Resort Martino Hotel & Spa, responded to this review, July 10, 2013
Thank you a lot for take some time and share your experience with us, Our staff works endlessly to provide outstanding guest service and keep our resort on excellent conditions, your kind words confirm their efforts and make us work hard to satisfy our guests. We are humbled to have you as a loyal guest and look forward to continuing to welcome you back to our Resort.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Resort Martino Hotel & Spa

Address: In front of Zoo Ave | La Garita de Alajuela, Alajuela 2203, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resort Martino Hotel & Spa 3.5*
Official Description (provided by the hotel):
Ten minutes from the airport and Central America's biggest Casino, this resort is located in the central valley of Costa Rica, known for having one of the three best climates in the world. European style pervades guestrooms with Italian tile and fine wood furnishings; balconies, minibars, cable TV, and wireless Internet access. Surrounded by jungle, the property is within proximity of volcanoes, rainforests, and more. On-site amenities include a spa, modern gym, casino, pool, and restaurant. ... more   less 
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Also Known As:
Resort Martino Hotel And Spa
Resort Martino Hotel Alajuela
Martino Luxury Hotel
Martino Luxury Resort
Resort Martino Hotel & Spa Costa Rica/Alajuela

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