We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bugs, uncomfortable, inconvenient, not worth it” 2 of 5 stars
Review of Resort Martino Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Resort Martino Hotel & Spa to your Saves list
Resort Martino Hotel & Spa
3.5 of 5 Resort   |   In front of Zoo Ave | La Garita de Alajuela, Alajuela 2203, Costa Rica   |  
Hotel amenities
Ranked #19 of 30 Hotels in Alajuela
Hoboken, New Jersey, United States
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Bugs, uncomfortable, inconvenient, not worth it”
2 of 5 stars Reviewed January 9, 2013

Checked in with my hubby, first room sounded like bats were flying around in the ceiling... Killed 4 red ants and smelled like mold. They upgraded us to a suite in the back of the property, much larger but toilet didn't work. They moved us to room next door, double beds (not king) shower never got warm, didn't drain, no soap, or variety of towels... Beds were hard. Only thing good about this place is the pool and the gym...but not worth the stay!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adriano_martino, Manager at Resort Martino Hotel & Spa, responded to this review, January 11, 2013
Dear guess, your comments are very important to us, this would help us to improve the services we provide, we apology for the inconvenient, immediately we going to take care of this issue and hope your next trip you can give us the opportunity to demonstrate we can do better, also I am glad though that you enjoyed the pool and the gym.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

160 reviews from our community

Traveler rating
    46
    44
    28
    25
    17
See reviews for
27
58
15
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 30, 2012

This place is crawling with bugs. One of our friends stayed in an adjacent room and a tiny part of her door frame came off, revealing about a 1,000 ants and their eggs. She actually took a video of it before changing rooms. Our room was not cleaned well and there were bugs all around. In fact, my roommate had ants in her scrambled eggs from the hotel breakfast. I get this is Costa Rica, but other resorts I've stayed in in C.R. did not have this issue.
The A/C is old and dirty, we've developed respiratory problems breathing the air conditioning here. The restaurant is over-priced, food is mediocre, and service extremely slow.
The front desk wasn't helpful either, they booked tours for me, but didn't give me confirmations, so I had no idea the price or pickup time. Then gave me a difficult time when I asked for copies of the confirmation, saying it was my responsibility, not theirs. Lastly, although they have wifi, it's unsecured and rarely works.
On the plus side, they have a large gym and the pool is one of the biggest I've ever seen, which is quite relaxing.
When I travel, I value clean rooms and friendly staff, and this resort has neither. I've stayed in nicer hostels.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

We had the pleasure of staying at Martinos for a few days this month, and the staff and service was very attentive and good. The room was very clean and comfortable and the views were amazing. The pool was a good size and plenty of lounge areas. The casino staff was exceptionally friendly and best priced beverages in the area :)

Highly recommended!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2012

Went for a relaxing vacation for seven days and to meet a local friend of mine. Those plans fell apart but, while I was there I had a wonderful and relaxing stay. The entire staff was wonderful and would go out of their way to help. The restaurant "La Foccacia" staff were wonderful and got to know them all on a first name basis. They would always greet you with a smile and a handshake. The room was perfect allowing me to relax and unwind. The grounds were kept up impeccably and the ground crew were in the process of the fall clean-up. I will definitely stay again when I go back to Costa Rica.

Room Tip: Get a room on the second floor and at the corners. Air flow during day, or night makes it so you don...
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2012

We wanted to scape for two days with our two kids, so we thought about going somewhere close to the city. At the beginning it looked like we were going to have a nice time. The place is cool, but the rooms are pretty average.
The service at the restaurant is slow, and pretty for what they are charging you! the place was empty and it took forever, the food is pretty average and expensive, they don't have basic italian ingredients (is an italian restaurant!), they forget your order or they mix up your order, at the end I was very frustrated with the restaurant.
I have to say, the spa is nice! and the pool is great!
Now rooms! OMG! they have a musty odor, I guess not too many people stay there, the bed covers smelled a little musty. And at night there where some ants crawling on me...
Not worth the price you pay at all...

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 6, 2012

Beautiful and quiet location convenient to the airport, without the airport feel. I wanted a nice place to stay while visiting a friend, and this was perfect. I stayed 5 nights and was not disappointed with any part of my stay. The property is well maintained, comfortable room, and very nice helpful staff.

Room Tip: Since there are only two stories, the view of the pool and property is better from the 2nd floor.
See more room tips
  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etters, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 13, 2012

My wife and I had a very relaxing experience at this hotel. Though I have never stayed in the hotels near the San Jose airport we saw several of them up close while meeting for tours. The resort Martino in my opinion was a huge upgrade. The hotels near the airport felt as if they were in an industrial complex. The grounds of the Martino were extremely well maintained with lots of exotic plants & flowers. You felt as if you were in the rain forest and well off the beaten path. The buildings on the property are old but very well maintained, the wooden doors on each room had a different hand-carved motif, the pool is huge & clean - olympic size or bigger. The staff was courteous & helpful. The food at the restaurant was extremely good, many Italian choices and a breakfast buffet. There is an interesting zoo right across the street within walking distance. I would definitely stay here again & recommend it to anyone. All of the tours will come directly to your hotel & pick you up.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Resort Martino Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Resort Martino Hotel & Spa

Address: In front of Zoo Ave | La Garita de Alajuela, Alajuela 2203, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Resort Martino Hotel & Spa 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Ten minutes from the airport and Central America's biggest Casino, this resort is located in the central valley of Costa Rica, known for having one of the three best climates in the world. European style pervades guestrooms with Italian tile and fine wood furnishings; balconies, minibars, cable TV, and wireless Internet access. Surrounded by jungle, the property is within proximity of volcanoes, rainforests, and more. On-site amenities include a spa, modern gym, casino, pool, and restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Priceline, Expedia, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Resort Martino Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Resort Martino Hotel Alajuela
Resort Martino Hotel And Spa
Martino Luxury Hotel
Martino Luxury Resort
Resort Martino Hotel & Spa Costa Rica/Alajuela

Owners: What's your side of the story?

If you own or manage Resort Martino Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.