My husband and I and our son just came back from Costa Rica.We stayed with friends, and one night we decided to take a tour and stay overnight .We drove from La Paz Waterfalls, thinking we would just stay somewhere on the way to Arenal.We got lost, and of course at night it is hard to find anything, but we did find El Toucano.I thought its part of the Occidental Hotels, it has to be good.Well, it definitly needs work.It is in a great setting,a nice location,etc.The rooms were horrible,ours smelled like cat pee .I asked for another room, but even though there werent many people there, she wouldnt switch the room.We were so tired from the drive, we stayed for the night.The next day we had the breakfast buffet, which was o.k.We stayed at the huge pool,my son had a massage which he said was good.We didnt know anything about the trails or any other amenities, I only found out when I got home and went on Trip Advisor(which I usually do first.)I think under better management, and some really good renovations, this could be a 5 star hotel.But not the way it is now.Also,the front desk girl could be better at her job, by telling guests what there is to do there.She seemed like she couldnt be bothered).Also the next day at check out,they charged me for an extra meal, which took the front desk person 3 phonecalls to adjust, instead of just doing it himself.I look forward to this hotel updating, if the Occidental chain has anything to do with it.Otherwise, it will go the way of many mismanged hotels, closing because Americans and others expect more today.Costa Rica is building many luxury resorts on the Pacific side, I hope they do the same here, without losing the charm of this hotel

















