This was a Hampton Inn but at the most basic level. It had the cookie cutter design of a Hampton Inn & Suites and appeared clean with about 20 basic, standard rooms and then 2 to 3 suites at the end of each floor (4 floors in total). We were first assigned Room 427, which had view of the pool below and car rental lots across the street. Upon entry, it seemed very standard so I called the front desk to see why we weren’t in an upgraded room with our HiltonHonors Gold status. We had to walk back to the lobby, and they quickly reassigned us to Room 428, which is a studio suite one door closer to the end and across the hall from the first room. This room’s view was of Denny’s and more car rental places. The standard room did have a microwave and refrigerator as well as a safe. The suite had a small kitchenette area with microwave and fridge plus sink and a little more space in front of the bed plus a pullout sofa instead of a reclining chair like the standard room. The safe was in the closet by the bathroom sink. The hotel met all the checkmarks for a basic Hampton Inn design. The safe was well appreciated and about the only surprise. Not being upgraded at check-in was the first negative. I think they commented that the HiltonHonors number was on the reservation but nothing was said about the Gold status. I attempted to use each of the three terminals in the business center to print my Delta boarding passes but due to the old version of Internet Explorer which required an administrator to complete the update to a more recent one, I was unable to do such. It was also a very slow internet connection. I am glad that I had paid my departure tax at the Doubletree Resort in Puntarenas when I checked out of there earlier on this Sunday because it appeared that the tour desk at the Hampton Inn was closed on Sundays and didn’t open until long after our departure on Monday morning. They possibly could handle this at the front desk, but I didn’t ask because it wasn’t necessary although they were surprised when I said we had already taken care of this. The guy at check in seemed to turn his nose up at the Doubletree and asked if it had a dirty beach with nasty sand? The internet worked fine for both my laptop and my cell phone although sometimes it was very slow on the phone. Breakfast starts at 6 am with bags to go available at 5:30 am Monday through Friday. Since it was about 5:15 am, I asked about the bags and was told that it was a muffin, a breakfast bar, a piece of fruit, and water so no protein and nothing hot so no reason to wait for this carb lover’s delight! None was offered since I am sure they were already prepared, and also no water or anything else. Basically, we were ignored except when we were checking out. As it turned out, we could have stayed until about 6:15 because we left the hotel at 5:25 and were at the gate in less than 40 minutes or over an hour early for our 7:30 flight so I missed out on their great breakfast according to one recent reviewer who stayed there at the beginning and end of their trip. (I guess they had the breakfast at the beginning since they commented on leaving early as well). I would like to have seen how great the hot breakfast was because it may have made a difference in my review and overall rating…but maybe next time? I have found that about 1/3 of the time, the Hampton Inn hot breakfast disappoints with no meat except tiny morsels in the gravy and only fake scrambled eggs, and sometimes it is really great with meat and miniature omelets and more. It seems with so many flights before 8 am that this hotel would have earlier breakfast hours since it is an airport hotel where most people stay because of any early departure and not because they have an afternoon or evening flight so that can sleep in and go to the pool and casino? In conclusion and to repeat, this Hampton Inn seemed to do the minimum to maintain the Hampton brand. They had coffee and hot tea in the lobby plus a bowl of apples. The cookies on Sunday evening were burnt and hard. We had dinner at Denny’s and beware of the pricing. After seeing most things priced in US $ such as 10oo (2 little 0’s after the .), we finally saw a place with Costa Rican pricing 10ooo(3 little 0’s after the ,). There are just under 500 colones to 1 US$ so 1,ooo is really about US$2.00. The prices at Denny’s turn out to be about double those at Denny’s in the US. I ordered a burger for 7,330 colones, which would have cost about $7.95 in the US, but it turned out to cost about US$15 in CR!!! There is a casino next to Denny’s as well as a chicken place and a Peruvian restaurant nearby. There were loud birds in the trees outside the hotel, but the noise was not heard from the rooms, but it was loud in front of the hotel. The soundproof design is a good Hampton Inn quality. The picture on TripAdvisor appears to be a 3 story hotel, but this one has 4 stories. It says "Professional photo" so it must be another Hampton Inn with palm trees out front??? In the US, there is always popcorn in the room for the microwave but there was nothing but coffee here. We were never offered water although I think that’s an option for Gold members where as the other option is 500 bonus points, but at most Hampton Inns, we are offered water even though we have chosen the bonus points option. The shuttle was good and supposedly runs every 15 minutes and is shared with the Holiday Inn Express next door (which has a covered walkway to Denny’s and the casino-it was raining lightly when we were there so we got wet), and maybe a Best Western shares the shuttle also? The hotel is basically at the end of the runway so there is some plane landing/takeoff noise at times. Since I am loyal to the Hilton brand, I would probably stay here again if I had an early flight. There is much room for training and improvement since as I have written, they seem to do just enough to maintain the Hampton Inn branding! I am giving this hotel a 3 because the cookie cutter design and standard features were average, but the business office, the late breakfast hours for the average guest with an early flight, the lack of upgrade without asking, the staff who did what was required and not much more, etc., brings the score down below the average of 3 but the safe and shuttle get it back to average 3.
ask for an upgrade when checking in if you deserve one--don't assume because they won't go a...
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