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“Ideal Hotel When Going Back Home!” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 30 Hotels in Alajuela
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Ideal Hotel When Going Back Home!”
5 of 5 stars Reviewed April 9, 2013

We stayed at the Hampton Inn Suites when coming back from our Honeymoon. The hotel was clean, the staff was very friendly, walking distance to restaurants and entertainment. The bed was sooo cozy! We wanted to do some exploring but as soon as our bodies hit the bed, it was hard to get up! The room was large and very comfortable. Also included free international calls-big plus when you dont want to spend $$ calling from your cell phone. Would recommend to anyone wanting to be close to the airport. FREE AIRPORT SHUTTLE!!! Perfect for our 1 night stay :D

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. SoontobeMrsFuerte

Thank you very much for leaving your comments about your experience with us.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle service and hot breakfast. Thank you very much for choosing the Hampton Inn & Suites by Hilton - San Jose Airport for your Costa Rica stay.

We are looking forward to having you with us in the future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Ottawa
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed at the Hampton Inn the night before we flew home from Costa Rica. The hotel is very close to the airport but still nice and quiet. It is a good choice for air travellers as it has a free shuttle to and from the airport and also has a desk downstairs where the airport departure fee can be paid, helping to save a lot of time at the airport. Hotel was very clean and staff friendly. Breakfast was a bit disappointing but still well in the realm of acceptable. We would stay again if we were flying in or out of the airport and would recommend it to others doing the same.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. laughinglady

Thank you very much for leaving your comments about your experience with us.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle service and hot breakfast. Thank you very much for choosing the Hampton Inn & Suites by Hilton - San Jose Airport for your Costa Rica stay.

We are looking forward to having you with us in the future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 8, 2013

Pleasant stay. Easy access to freeway. Clean. Friendly service. I have used this hotel on a variety of occasions for both business and leisure travel. It is one of my favorite places to stay in Salt Lake City area.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. TripAdvisor Member

Thank you very much for leaving your comments about your experience with us.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle service and hot breakfast. Thank you very much for choosing the Hampton Inn & Suites by Hilton - San Jose Airport for your Costa Rica stay.

We are looking forward to having you with us in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 7, 2013 via mobile

We stayed there for one night at the end of september 2012.We went to a restaurant nearby and had to leave our luggage in their special luggage room.When we came back 460 Euros were stolen out of the luggage. We informed the hotel and also the german embassy,but they could not help us. Also we did not receive any apologize of the main office.My advice: Never again Hampton Inn and Suites. Birgit

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. Birgit R

Thank you very much for taking the time to let us know your thoughts and for using our online survey. Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment, on a consistent basis.

In our Trip Advisor survey you were not satisfied with our services. When this happens, we need the help from people like you to let us know where we are not meeting our objectives. If somehow you can give me little more information or specific details, be assured that we are going to take the necessary steps to improve them, so you can help us to be a better place to stay for all of our visitors.

We wish to thank you again for providing feedback and for choosing our hotel. We really apologize for any inconvenience that we may have caused you, and we hope that you give us a chance to serve you again in the future.



Best Regards,
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Mossyrock, Washington
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 5, 2013

We have stayed at this hotel several times entering and exiting Costa Rica. Each time they are friendly, efficient and all speak excellent English. I inadvertently made 2 night reservations and only needed 1 night, and even though it was "non-refundable" they let me out of it without charging me. The continental breakfast is excellent with tipico options as well as usual north American fare. Shuttle to the airport takes 5 minutes if that. Clean rooms, up to date linens etc etc, wifi is decent in the rooms, better in the lobby. Pool is clean and well kept. Spendy gift shop, like most hotels, but has the little things you might need.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. kmccurmd

Thank you very much for leaving your comments about your experience with us.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle service and hot breakfast. Thank you very much for choosing the Hampton Inn & Suites by Hilton - San Jose Airport for your Costa Rica stay.

We are looking forward to having you with us in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
5 of 5 stars Reviewed April 5, 2013

The staff was very nice, the hotel was clean, and the hot breakfast was great. We would stay here again, and recommend it to others. The hotel shuttle pickup was very helpful as well. They take US currency as well.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear Mrs. Brendan H

Thank you very much for leaving your comments about your experience with us.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle service and hot breakfast. Thank you very much for choosing the Hampton Inn & Suites by Hilton - San Jose Airport for your Costa Rica stay.

We are looking forward to having you with us in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2013

The Hampton is a good place to begin or end a trip to Costa Rica. We stayed at a different downtown hotel when we arrived and it was 45 mins from the airport (longer in heavy San Jose traffic). Our flight home was first thing in the morning so I canceled the downtown reservation and put us at the Hampton. Good move. The room is comfortable and looks much like every other Hampton you've ever seen. They include breakfast and offer a sack breakfast for people with early flights. The shuttle runs every 15 mins, which is very convenient. Only real downside is that the only available restaurant is Dennys, unless you are willing to get a cab and go somewhere else. After eating so much wonderful Costa Rican food, eating at Dennys was disappointing, but again it was no worse than American Dennys.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, July 9, 2013
Dear. oxleygal

Thank you very much for staying with us at the Hampton Inn & Suites by Hilton – San Jose Airport in Costa Rica and for the time you took to review our Trip Advisor profile. We are pleased to learn that you found our beds, rooms and staff friendliness satisfactory throughout your stay. In addition, we are really happy to know that you enjoyed our free shuttle to the International Airport. We are aware that every guest has a choice when traveling and we thank you for choosing our hotel.

Looking forward to your next stay,
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#3 Family Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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