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“convenient & friendly” 4 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 30 hotels in Alajuela
Oslo, Norway
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
“convenient & friendly”
4 of 5 stars Reviewed February 4, 2013

Near the airport and very good place to start or finish your visit to Costa Rica. Friendly and efficient staff, rooms okay, breakfast acceptable, but expected better at the price. Limted restaurant choice in the immediate vicinty in the evening, but Rosti Pollos can be recommended. Food at the casino also ok, but very noisy there

Room Tip: over the swimming pool please!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, February 13, 2013
Thank you very much for visiting our Trip Advisor profile and for leaving us your comments about your experience at Hampton Inn & Suites by Hilton, Costa Rica.

On behalf of the staff, we want to thank you for choosing our facilities while you were in the country. We are happy to know that everything was convenient for your overnight stay.
We realize that every guest has a choice when traveling and we thank you for choosing our Hampton Inn & Suites hotel.

We look forward to serve your future travel needs.

Sincerely,
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Luna Pier
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 1, 2013

My wife and I spent one night at the hotel before we flew back to the US. The hotel is clean and well maintained. Lobby is attractive and offers coffee throughout the day and night and a free breakfast of, in our case because we left for the airport so early, a breakfast bag.

The room was well maintained with excellent mattress and pillows. Bathroom was clean and of medium size.

Overall, we were very pleased with the hotel and would stay there again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, February 6, 2013
Hello!
Warm greetings from Hampton Inn, Costa Rica.

We want to thank you for your comments and precious time visiting our Trip Advisor profile.
Its always great to know your perspective from our service and facilities.

We are glad to hear that you tasted our fresh coffe and complementary breakfast in our new lobby. We improved a new concept, the Perfect Mix Lobby to make more comfortable your stay with a new style, desing and furniture.

For all our team making your visit a nice experience is a priority. Thank you again for choosing us as part of your hotels during your visit to our country.

Best regards,
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St Davids, Bermuda
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 27, 2013

Normally this is a nice spot to rest before an early flight out of San Jose but this year they decided to put us in a room directly opposite a party in the parking lot. We'd been up since 5am that morning making our way back to the city so at 4pm were unamused at the very loud music coming from just outside our room. When I called down to inquire how long this was to go on, they informed me it was not a party, just an ad company making a video and that it would be finished by 6pm. 6:30 I phoned again and was told yes it was a party and would be more like 10pm before the noise stopped. I then requested a room change which they were happy to do but neglected to tell me that they put us on the floor with all the guests of the party who rolled in between midnight and 2am being very loud and slamming doors. Having to get up at 5:30am for our flight, we were very unhappy about our experience. If anyone deserved the money back guarantee it was us.

Room Tip: If you see a party being set up outside your room...leave immediately!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 29, 2013
Dear Bubblebudies,

In the name of all our hotel staff we want to offer you our most sincerely apologies for the inconvenience cause to you during your stay. We appreciate your loyalty as a guest and we are terribly sorry for the troubles caused on your visit.

We really appreciate your comments as an opportunity to improve our service in every detail. I want to let you know that we are taking very seriously this review with our management team. Please feel free to contact us with more detail of your experience.

We want to thank you for your time sharing your comments via our Trip Advisor profile and for choosing us as part of your hotels selection in Costa Rica for the second time. We hope to have the opportunity in a very near future to change this last experience you had in your last visit.


Kind regards,
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Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 26, 2013 via mobile

This hotel is beautifully maintained with great amenities. It is conveniently located across the street from the rental car businesses and near the airport. The staff are very friendly and the service outstanding. We will stay here again next year when we come to visit Costa Rica.

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 30, 2013
Hello! KH59!

We appreciate you time visiting our Trip Advisor profie, your comments are a very important tool that give us the opportunity to improve our service in many ways.

The staff philosophy is that our hotel is our house, as you always keep your house as clean and comfortable as possible to your friends, we do the same to our guests. Thank you for your review regarding our convenient location and proximity to the airport.

It will be our pleasure to be part of your hotel selection in Costa Rica for the second time next year.

Best regards,
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 24, 2013

We stayed at the Hampton Inn our last night in Costa Rica because of it's proximity to the airport. The hotel was nice, clean and the staff was very friendly. We walked over to the casino for some entertainment and then had dinner at Denny's. It was nice to have something we could walk to since we were just there for the night and didn't have a car. We had the continental breakfast in the morning which was good and then took the shuttle over to the airport in the morning which ran every 10-15 mins, it was very easy and convenient. Perfect for our purposes.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 30, 2013
Dear Sara M,

Warm greetings from Hampton Inn & Suites by Hilton, Costa Rica.

Thank you for sharing your toughts with the travelers community true our Trip Advisor profile.
We are happy to hear from you and your experience at our hotel. We are glad to know that we filled your expenctations with nice clean rooms, good quality items for breaksfast and an efficient shuttle service to the airport 24 hours.

We know that when you were planning your trip you had different hotel options in our country and you trusted in our service. We thank you again for choosing us, it will be our pleasure to serve you future visits to Costa Rica.

Best regards,
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BC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

We stayed here after an evening arrival to the airport and the night before our early flight out. Super close and convenient location by the airport, they have a free shuttle. The staff was friendly and attentive. The rooms were clean (although one did have a slightly musty smell like it had not been used in some time) and quiet, we slept well. The continental breakfast was good- eggs, rice and beans, make your own waffles, yogurt, etc. Overall, really happy with our stay. Would recommend it if you have a late flight in or an early flight out.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Hello!
Thank you for giving us the opportunity to be part of you Costarican experience.

We appreciate your confidence choosing us as past of your hotel selection during your trip, we know how important your time is and that is the reason of why your feedback is a guide to to us.

We apologize for the situation related to your room and we will follow your comment in reference to this matter. We are glad to have had you with us and hope you will remember us and our convenient airport shuttle service and breakfast area.

We hope to have the opportunity to serve you in a near future.

Best regards,
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Fleet, United Kingdom
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 22, 2013

It's just like a Hampton Inn in the US, but in better condition and with very good staff. No complaints other than the in room WiFi was close to non-functional.

It is very convenient for the airport, but really badly signposted. Just follow the signs for the Holiday Inn which is next door. The big problem is the price.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for taking the time to share your comments via Trip Advisor.
We appreciate your toughts in reference to our facilities and staff. We will work on your review regarding our WiFi connection, internet service and singposts to make your next stay much more comfortable.

For us is a pleasure to be part of your hotels choise in Costa Rica. We hope to have the opportunity to serve you in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#3 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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