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“Convenient location by airport” 4 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 30 Hotels in Alajuela
BC
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Convenient location by airport”
4 of 5 stars Reviewed January 23, 2013

We stayed here after an evening arrival to the airport and the night before our early flight out. Super close and convenient location by the airport, they have a free shuttle. The staff was friendly and attentive. The rooms were clean (although one did have a slightly musty smell like it had not been used in some time) and quiet, we slept well. The continental breakfast was good- eggs, rice and beans, make your own waffles, yogurt, etc. Overall, really happy with our stay. Would recommend it if you have a late flight in or an early flight out.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Hello!
Thank you for giving us the opportunity to be part of you Costarican experience.

We appreciate your confidence choosing us as past of your hotel selection during your trip, we know how important your time is and that is the reason of why your feedback is a guide to to us.

We apologize for the situation related to your room and we will follow your comment in reference to this matter. We are glad to have had you with us and hope you will remember us and our convenient airport shuttle service and breakfast area.

We hope to have the opportunity to serve you in a near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Fleet, United Kingdom
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 22, 2013

It's just like a Hampton Inn in the US, but in better condition and with very good staff. No complaints other than the in room WiFi was close to non-functional.

It is very convenient for the airport, but really badly signposted. Just follow the signs for the Holiday Inn which is next door. The big problem is the price.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for taking the time to share your comments via Trip Advisor.
We appreciate your toughts in reference to our facilities and staff. We will work on your review regarding our WiFi connection, internet service and singposts to make your next stay much more comfortable.

For us is a pleasure to be part of your hotels choise in Costa Rica. We hope to have the opportunity to serve you in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bailey, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

We stayed here the night of our arrival and the night before an early departure. The 2nd night I became very ill and it was scary to be sick in a foreign land and knowing I HAD to make my 7AM flight the next morning. The hotel staff - one person in particular (manager?) was incredibly helpful - she really went above and beyond - found an English speaking doctor to come to the hotel within about a half hour. One hour later I had been diagnosed, medicated, and in bed. Then, because most of our cash had been stolen the day before, she arranged for the doctor to be paid by the hotel and charged our credit card. Room was clean, beds very comfortable and breakfast much better than the usual free hotel breakfasts.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for sharing your experience at Hampton Inn & Suites by Hilton Costa Rica with the Trip Advisor community.

Our mail goal is to provide you with the best service, clean rooms, convenient location and facilities. We want you to make you feel more than a guest, we want to make you feel like a friend and part of our motivation is to go farder in every detail. We are happy to know that one of our co-workers made this possible calling the doctor and helping you in every moment and you never felt like in a foreing land, we hope that everything went fine flying back home.

We will share your review with all the staff and we stand by the opportunity to be part of your hotel selection in future trips to our country.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BAY SHORE
Top Contributor
139 reviews 139 reviews
34 hotel reviews
Reviews in 55 cities Reviews in 55 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed January 17, 2013

We arrived in CR @ 8:30 PM, and by the time we had collected our luggage & gone through customs, it was just ideal to get on the Hampton Inn shuttle. We were in our quiet, immaculate room by 9;30 PM and had a great night's sleep on their comfortable bed. We woke up refreshed and ready to tackle the dicey drive to Los Suenos in daylight. The breakfast was excellent.
Suggestion: supply shower caps
PS charging $2 dollars for a can of coke is obscene!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for sharing your toughts via Trip Advisor!
We understand that after a flight and customs the only thing you want is to arrive to the hotel as soon as possible. That is the reason why our main goal is to provide you with an efficient shuttle service, clean rooms and comfortable bed during your visit.

We appreciate your comment regarding our breakfast, we hope you enjoyed our hot breakfast area as well as a friendly service. We will follow your recommendation related with the shower caps ans suite shop. Thank you again for your review, this give us the opportunity to give our best everyday.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armonk
Top Contributor
112 reviews 112 reviews
37 hotel reviews
Reviews in 55 cities Reviews in 55 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 17, 2013

An agent placed us in this hotel which is close to the airport and we were very pleasantly surprised. The rooms are clean, large and nice, it has a small pool, good breakfast, free wi-fi and very friendly staff. Can't ask for more. And there's no noise from the airport inside the rooms.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank your for the time sharing your review via Trip Advisor.

We are very glad to know thar we were a pleasend surprise during your visit to our country.
Our staff is always regarding to give the best service, clean rooms and facilities. For us being a hotel close to the airport is not enough we want to go farder in every stay.

Your toughts are very important because they give us a honest and clear opinion of our service.
Also we are happy to hear that you tasted our waffles or typical breakfast selection.

Thank you again for your time, and we spect to have the opportunity to make more surprises for you in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jurmala, Latvia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

we are buddy pass travellers and stayed two days in Hampton while waiting for our flight back to the us. A very nice place to stay an overnight or more. Close to some attractions in Costa Rica. We have had an unplanned trip to La Paz Waterfalls and Gardens: a really best we have ever seen in Costa Rica

Room Tip: we were stayed in a double with extra bed for our kid. Quite enough space in a room. A very good opt...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan Hill, California
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

We stayed here on the arrival and tale end of our trip to Costa Rica. It is not a particularly glamorous hotel but then you wouldn't expect that from a place across the road from a run way. For what we needed thought it was excellent. Staff were friendly, we found the 'pick up guy' pretty easily outside the airport, slightly away from the general scrum that hangs around outside tourist airports offering rides and timeshares. On the way out there was coffee in the foyer for us, even at 5am which was great.

No frills but clean and met our needs. Only draw back was there is no bar but they do have a shoppe in the lobby. Not well stocked with beer and if they run out there it seems to be it.

Would stay there again if arriving from a late flight or leaving on an early one.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for sharing your recent experience with us via TripAdvisor.
We are are happy to know that we filled your confort and quality expectations.
For us helping you to arrive to the hotel as soon as possible is very important we know how tired a flight and the airport can be, we try to make our shuttle service efficient and easy to recognize.

We will work in your comment regarding the stock of our suite shop to offer more products, thak you again for your review. This give us the opportunity no improve every day.

You and your family will be always welcome at Hampton Inn & Suites, Costa Rica.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#3 Family Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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