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“Pleasant surprise” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 30 hotels in Alajuela
Armonk
Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
70 helpful votes 70 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed January 17, 2013

An agent placed us in this hotel which is close to the airport and we were very pleasantly surprised. The rooms are clean, large and nice, it has a small pool, good breakfast, free wi-fi and very friendly staff. Can't ask for more. And there's no noise from the airport inside the rooms.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank your for the time sharing your review via Trip Advisor.

We are very glad to know thar we were a pleasend surprise during your visit to our country.
Our staff is always regarding to give the best service, clean rooms and facilities. For us being a hotel close to the airport is not enough we want to go farder in every stay.

Your toughts are very important because they give us a honest and clear opinion of our service.
Also we are happy to hear that you tasted our waffles or typical breakfast selection.

Thank you again for your time, and we spect to have the opportunity to make more surprises for you in the future.

Best regards,
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523 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jurmala, Latvia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

we are buddy pass travellers and stayed two days in Hampton while waiting for our flight back to the us. A very nice place to stay an overnight or more. Close to some attractions in Costa Rica. We have had an unplanned trip to La Paz Waterfalls and Gardens: a really best we have ever seen in Costa Rica

Room Tip: we were stayed in a double with extra bed for our kid. Quite enough space in a room. A very good opt...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan Hill, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

We stayed here on the arrival and tale end of our trip to Costa Rica. It is not a particularly glamorous hotel but then you wouldn't expect that from a place across the road from a run way. For what we needed thought it was excellent. Staff were friendly, we found the 'pick up guy' pretty easily outside the airport, slightly away from the general scrum that hangs around outside tourist airports offering rides and timeshares. On the way out there was coffee in the foyer for us, even at 5am which was great.

No frills but clean and met our needs. Only draw back was there is no bar but they do have a shoppe in the lobby. Not well stocked with beer and if they run out there it seems to be it.

Would stay there again if arriving from a late flight or leaving on an early one.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for sharing your recent experience with us via TripAdvisor.
We are are happy to know that we filled your confort and quality expectations.
For us helping you to arrive to the hotel as soon as possible is very important we know how tired a flight and the airport can be, we try to make our shuttle service efficient and easy to recognize.

We will work in your comment regarding the stock of our suite shop to offer more products, thak you again for your review. This give us the opportunity no improve every day.

You and your family will be always welcome at Hampton Inn & Suites, Costa Rica.

Best regards,
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Golden, Colorado, United States
1 review
5 of 5 stars Reviewed January 15, 2013

Extremely convenient for early morning departures. 24 hour shuttle great and quick to airport. The lobby is large and comfortable. Comfortable beds, nice linens, clean! Very nice hotel! Denny's is across the street. Wish we had explored more for a dinner option.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for sharing your toughts truer our Trip Advisor profile.

We are glad to know your comments about our lobby, it was completely improved two months ago with a new concept wich is Perfect Mix Lobby giving more confort and space.

We know how important is for our guests to be on time even when we are located just 5 min from the airport we try to make our shuttle service efficient 24 hours.

Clean rooms and a friendly service are part of our main goal, than you again for making Hampton Inn & Suites part of your experience in Costa Rica.

Kind regards,
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Belfast
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed here after a late arrival into San Jose. A courtesy bus collects you outside the main airport doors. Try not to be intimidated by the taxi drivers and keep your eyes peeled - it comes around every half an hour or so and parks close to the taxis. It also stops at holiday inn (I think). We were greeted by a friendly staff and quickly made our way to a very clean and comfortable (and pretty generic) room. There's no restaurant or bar at night time, but there are a couple of eating places e.g. Denny's, nearby, so you'll not go stuck. Breakfast was wonderful. We wouldn't hesitate to use this hotel again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 27, 2013
Thank you for your time visiting our Trip Advisor profile and for sharing your comment with the community.
Your advice is very important, at the arrivals gate from the Santamaria Int. Airport there are always taxi drivers, or pelople offering rides or transfers. You can easily recognize our shuttle by the Hampton Inn & Suites logo, shuttle arrives every 15min it can be delayed 10min by the traffic at the airport exit however it will always arrive.

We are happy to know thar our breakfast, clean rooms and friendly service filled your expectations. We hope to have the opportunity of being your hotel in future visits to our country.


Best regards,
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San Francisco Bay Area
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 11, 2013

This was my second stay at the Hampton Inn in by SJO in the last 6 months. The location is right by the airport and the hotel is quiet, safe, clean, comfortable and includes a free breakfast at a reasonable price.

They also have an honest and professional staff. I accidently left my brand new iPhone 5 charging in the lobby when we left at 6 am for a Pacuare River rafting adventure. I realized this very early on, called the hotel and the hotel staff found the phone and put it in safekeeping until I was able to pick it up several days later.

Don't hesitate to stay here for your short stay. The overwhelming majority of positive reviews on this site are spot on!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 22, 2013
Hola!
Thank you for your review, it is very important for us to know about your toughts because that keep us improving our service in every detail.

Your loyalty is very important to us, and we are happy to be once again part of your hotels selection in Costa Rica.

Our mail goal is to offer your clean rooms, friendly environments and the best quality in our facilities. Thank you again for recommending us and for your time visiting our TripAdvisor profile.


Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, New Mexico
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 7, 2013

I stayed only one night here as that is all I required. The room and the property are very nice and clean. I did have a small problem but the manager and staff solved it for me. Little expensive but very upscale and comfortable.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 13, 2013
Hello Jaybirdrob!
Warm greetings from Hampton Inn, Costa Rica.

Fist of all we want to thank your for choosing us as your hotel during your visit to our country.
We are glad to know that our staff helped you solving your problem , for us hospitality is more than just a clean room is a friendly service too.

Thank you again for taking the time to visit our TripAdvisor profile. We look forward to have the opportunity to be your hotel in future trips to Costa Rica.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#3 Family Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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