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Hampton Inn & Suites by Hilton San Jose Airport: Traveler Reviews

3.0 of 5
Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
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Hampton Inn & Suites by Hilton San Jose Airport
Ranked #5 of 29 hotels in Alajuela
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291 reviews from our community

Traveler rating
    138
    114
    23
    5
    11
See reviews for
Families
76
 
Couples
111
 
Solo
21
 
Business
27
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Golden, Colorado, United States
1 review
“Extremely convenient for early morning departures.”
5 of 5 stars Reviewed January 15, 2013

Extremely convenient for early morning departures. 24 hour shuttle great and quick to airport. The lobby is large and comfortable. Comfortable beds, nice linens, clean! Very nice hotel! Denny's is across the street. Wish we had explored more for a dinner option.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Deb P about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 27, 2013
Thank you for sharing your toughts truer our Trip Advisor profile.

We are glad to know your comments about our lobby, it was completely improved two months ago with a new concept wich is Perfect Mix Lobby giving more confort and space.

We know how important is for our guests to be on time even when we are located just 5 min from the airport we try to make our shuttle service efficient 24 hours.

Clean rooms and a friendly service are part of our main goal, than you again for making Hampton Inn & Suites part of your experience in Costa Rica.

Kind regards,
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Belfast
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
“Great option for an airport stay”
4 of 5 stars Reviewed January 15, 2013

We stayed here after a late arrival into San Jose. A courtesy bus collects you outside the main airport doors. Try not to be intimidated by the taxi drivers and keep your eyes peeled - it comes around every half an hour or so and parks close to the taxis. It also stops at holiday inn (I think). We were greeted by a friendly staff and quickly made our way to a very clean and comfortable (and pretty generic) room. There's no restaurant or bar at night time, but there are a couple of eating places e.g. Denny's, nearby, so you'll not go stuck. Breakfast was wonderful. We wouldn't hesitate to use this hotel again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask curlybap83 about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 27, 2013
Thank you for your time visiting our Trip Advisor profile and for sharing your comment with the community.
Your advice is very important, at the arrivals gate from the Santamaria Int. Airport there are always taxi drivers, or pelople offering rides or transfers. You can easily recognize our shuttle by the Hampton Inn & Suites logo, shuttle arrives every 15min it can be delayed 10min by the traffic at the airport exit however it will always arrive.

We are happy to know thar our breakfast, clean rooms and friendly service filled your expectations. We hope to have the opportunity of being your hotel in future visits to our country.


Best regards,
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San Francisco Bay Area
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
108 helpful votes 108 helpful votes
“Perfect for a one night stay before/after a flight to/from SJO”
4 of 5 stars Reviewed January 11, 2013

This was my second stay at the Hampton Inn in by SJO in the last 6 months. The location is right by the airport and the hotel is quiet, safe, clean, comfortable and includes a free breakfast at a reasonable price.

They also have an honest and professional staff. I accidently left my brand new iPhone 5 charging in the lobby when we left at 6 am for a Pacuare River rafting adventure. I realized this very early on, called the hotel and the hotel staff found the phone and put it in safekeeping until I was able to pick it up several days later.

Don't hesitate to stay here for your short stay. The overwhelming majority of positive reviews on this site are spot on!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jon S about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 22, 2013
Hola!
Thank you for your review, it is very important for us to know about your toughts because that keep us improving our service in every detail.

Your loyalty is very important to us, and we are happy to be once again part of your hotels selection in Costa Rica.

Our mail goal is to offer your clean rooms, friendly environments and the best quality in our facilities. Thank you again for recommending us and for your time visiting our TripAdvisor profile.


Best regards,
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Farmington, New Mexico
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Room was clean and nice.”
4 of 5 stars Reviewed January 7, 2013

I stayed only one night here as that is all I required. The room and the property are very nice and clean. I did have a small problem but the manager and staff solved it for me. Little expensive but very upscale and comfortable.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jaybirdrob about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 13, 2013
Hello Jaybirdrob!
Warm greetings from Hampton Inn, Costa Rica.

Fist of all we want to thank your for choosing us as your hotel during your visit to our country.
We are glad to know that our staff helped you solving your problem , for us hospitality is more than just a clean room is a friendly service too.

Thank you again for taking the time to visit our TripAdvisor profile. We look forward to have the opportunity to be your hotel in future trips to Costa Rica.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Close to airport, clean and nice.”
4 of 5 stars Reviewed January 7, 2013

Stayed here for a night before catching a flight out of SJO. The hotel is 5 mins from airport and their shuttles run 24 hrs, every 10 mins. The rooms are big and nice. Toilet was clean, and the beds were comfortable. The included breakfast buffet was vast: scrambled eggs, rice and beans, waffles, fruits, cereal. yoghurt, etc.

There are a few car rental agencies such as Thrifty, Toyota right across so it is convenient if you have a rental car to pick up or drop off. Unfortunately, we rented from Avis which is quite a distance from this hotel.

Overall. a nice hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Dukkar D about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 22, 2013
Thank you for you time visiting our TripAvisor profile.

Here at Hampton we understand the needs of our guests and we encourage our team to give the best service in every detail. Thank you for your comments related with our breakfast items, part of our commitment is to provide you and your family with quality items and fresh local products. We are glad to know that you had a nice stay at our hotel.

We are looking forward to the opportuniy to serve your next visit to Costa Rica.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela
Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Alajuela
#5 Family Hotels in Alajuela
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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