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“Great, Convenient Hotel” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 30 Hotels in Alajuela
Omaha, Nebraska
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great, Convenient Hotel”
5 of 5 stars Reviewed December 30, 2012 via mobile

We stayed here in Early December before flying out to another location in the morning. We have stayed at some of the more Costa Rican (and cheaper!) hotels in San Jose in the past and found that the convenience of the Hampton Inn, not having to take a taxi ride into the city, etc outweighed the cost savings.

As others have said, the hotel is nice- just like a Hampton Inn in the US. The shuttle was right outside the door, check in was easy, and the room was clean. Beds were comfortable and the AC worked great. We worked out and the gym is very small but they have very modern elliptical fitness equipment and I was pretty surprised by that. There is a mini-fridge which is nice since and they have a little gift shop which sells the usual items found but also sells beer- it was nice to have a cold Imperial! Breakfast was very good- they were renovating the lobby and breakfast was back in a conference room but still good nonetheless.

We walked over to the casino for dinner and the little sports bar there has pretty decent food. Their happy hour is 2 for 1 drinks, but they didn't really give you that deal until you asked- fortunately I heard another table say something about it and they didn't charge us for the next round- so be careful with that.

Overall a good stay at the Hampton and would definately stay here again as we pass thru SJO.

Stayed December 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 10, 2013
Thank you for choosing Hampton Inn & Suites as your hotel during your trip to Costa Rica.
We appreciate your time visiting our TripAdvisor profile.

We are glad to know that our facilities, clean rooms and fitness area made a confortable stay during your trip. Since your last visit we improved our lobby, dinning room and social areas.

We look forward to have the opportunity to be your hotel in your future visits to our country.


Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2012 via mobile

The hotel is located close SJO airport and as such it offers all you need before/after a flight - clean rooms, comfortable bed, free international calls, good breakfast, free tranportation to and from the airport, business center, free wireless WiFi and most important - friendly and kind staff willing to help in any situation or question. Very good value for your money. Highly recommended as a starting/end point for your trip in Costa Rica.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 10, 2013
Thank you for your comments!

We really appreciate the opportunity of being part of your hotels selection during your visit to Costa Rica.

Our pririority is to offer you clean rooms, good service and a confortable stay. We are happy to know that our international free phone calls and shuttle service to the Santamaria Airport was convenient.

The staff is always in the best disposition to help and clear all your questions. Your feedback encourage us to give always the best service and facilities.

Best regards,
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New Jersey
Top Contributor
71 reviews 71 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed December 25, 2012

Convenient and comfortable stay. Prompt pickup by shuttle. Quick check-in. Hilton Gold premiums in room. Bed was comfortable. Room was clean. Breakfast was good and in a pleasant lounge. All in all an very positive experience. Would definitely stay here again. Two suggestions: stronger wi-fi signal (kept going out) and, on your web site, indicate where the hotel shuttle will stop - it was a bit disturbing to have to walk a gauntlet of taxi drivers and we weren't sure where to stand for the hotel shuttle. Luckily we found someone to direct us and the shuttle arrived just then, but it was a little scary.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 9, 2013
Thank you for sharing your thoughs true our Trip Advisor profile.
We appreciate your loyalty and for us your feedback is very important to be constantly improving our service.

I am glad to know that from the shuttle to the room you had a good experience in every aspect of your stay at Hampton Inn. As a very important comment we will work on the wi-fi signal, about where to find our shuttle service it is difficult to give an specific meeting poin because the police officers regulate the transit at the arrivals gate. That is the reason why our shuttle arrives every 10-15 minutes to the airport.

For us is a pleasure to be part of your hotel selection in Costa Rica. We stand by the opportunity to serve you in the future.

Best regads,
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Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2012

This is a good venue for a stay before or after a long international flight. As noted in other reviews, the rooms are clean and comfortable and located close to the international airport, with a free airport shuttle.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 9, 2013
Hello Daniel L!

Thank you for your feedback. We are glad to know that our clean rooms and locations
were practical and convenient during your stay. Our main goal is to give you always the best service.

Thank you again for your comment.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 24, 2012

We stayed for only one night here, but when our flight was delayed for five hours out of DFW, the staff waited with my wife, who was already there and waiting for me and my two sons to arrive and made a special shuttle trip to get us. After 9 hours in an airport and another three hours on a plane, that kindness was not wasted on us.

The hotel is tidy and provides a big breakfast of eggs, cereals, sausage, waffles, fruit and some if the best coffee on the planet. Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, January 9, 2013
Thank you for you time visiting our TripAvisor profile.

Here at Hampton we understand the needs of our guests and we encourage our team to give the best service in every detail. Thank you for your comments related with our breakfast area, part of our commitment is to provide you and your family with quality items and fresh local products.

We are looking forward to the opportuniy to serve your next visit to Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 21, 2012

We flew in at 9PM and stayed at Hampton's overnight before taking off in a car to three destinations. I'be stayed here once before and it's as clean and efficient as I remember it. Everything is spotless and the staff very friendly. The morning breakfast which is included has lots of choices and is perfect for a quick morning bite, I think the eating area has been redone it looks new. The bed and pillows were a bit hard for our liking but that was the sole negative. None the less I'd stay here for a night again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, December 24, 2012
Dear Summit 4321,

Greetings from Hampton Inn & Suites staff.

Thank you for your visit to our TripAdvisor profile. Your feedback is very important for the entire staff, this give us the opportunity to improve in every detail.

We are happy to know you found convenient our location and facilities. Thank you again for your review. We look forward to be your hotel in next visit to Costa Rica.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
loomis ca
Top Contributor
255 reviews 255 reviews
107 hotel reviews
Reviews in 105 cities Reviews in 105 cities
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed December 20, 2012

We stayed two nights, arrival and night before departure home.
What we liked:
Frequent free shuttle service to and from airport-every 10-15 minutes. Hotel 5 minutes from the airport.
Generous breakfast complete with hot food items and fresh fruit. Staff kept buffet service area very clean.
Breakfast bag to go for those with early flights, beginning at 530am.
Nice to have refrigerator and microwave in the rooms
Comfy beds, nice linens
Free wifi in the guest rooms and free use of computers in business center
What we didn't like
No restaurant on site. Two nearby options within walking distance leave alot to be desired. We chose Denny's and paid over $30 for 2 chicken sandwiches and two diet cokes. Mediocre food, high prices. The chicken restaurant close by looked like modified fast food but we didn't dine there.
Need better communication regarding Costa Rica departure tax. There is a kiosk inside the hotel selling this for $32 per person, but if you purchase at the airport it is $28. The $4 service fee per person seems a bit much. Very easy and fast to purchase at the airport, even with a line. They prefer US$, but will accept colones.
Would we stay again? Absolutely. Unless there is a reason to stay in San Jose it is much easier to find your way out of town from this area.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, December 23, 2012
Dear ernieLoomisCa,

Warm greetings from Hampton Inn & Suites by Hilton Costa Rica!

We want to thank you for your visit to our TripAdvisors profile. We are happy to know that we were a nice part of your trip in Costa Rica. Our main goal is to provide you with clean rooms, complemented with a friendly service and facilites. It always important to receive feedback from our guests, that give us the chance to improve everyday.

We hope to have the opportuty to help you in your future stays in Costa Rica.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#3 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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