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Hampton Inn & Suites by Hilton San Jose Airport: Traveler Reviews

3.0 of 5
Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
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Hampton Inn & Suites by Hilton San Jose Airport
Ranked #5 of 29 hotels in Alajuela
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291 reviews from our community

Traveler rating
    138
    114
    23
    5
    11
See reviews for
Families
76
 
Couples
111
 
Solo
21
 
Business
27
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Omaha, Nebraska
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great, Convenient Hotel”
5 of 5 stars Reviewed December 30, 2012 via mobile

We stayed here in Early December before flying out to another location in the morning. We have stayed at some of the more Costa Rican (and cheaper!) hotels in San Jose in the past and found that the convenience of the Hampton Inn, not having to take a taxi ride into the city, etc outweighed the cost savings.

As others have said, the hotel is nice- just like a Hampton Inn in the US. The shuttle was right outside the door, check in was easy, and the room was clean. Beds were comfortable and the AC worked great. We worked out and the gym is very small but they have very modern elliptical fitness equipment and I was pretty surprised by that. There is a mini-fridge which is nice since and they have a little gift shop which sells the usual items found but also sells beer- it was nice to have a cold Imperial! Breakfast was very good- they were renovating the lobby and breakfast was back in a conference room but still good nonetheless.

We walked over to the casino for dinner and the little sports bar there has pretty decent food. Their happy hour is 2 for 1 drinks, but they didn't really give you that deal until you asked- fortunately I heard another table say something about it and they didn't charge us for the next round- so be careful with that.

Overall a good stay at the Hampton and would definately stay here again as we pass thru SJO.

Stayed December 2012, traveled with friends
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Ask Balvenie14 about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 10, 2013
Thank you for choosing Hampton Inn & Suites as your hotel during your trip to Costa Rica.
We appreciate your time visiting our TripAdvisor profile.

We are glad to know that our facilities, clean rooms and fitness area made a confortable stay during your trip. Since your last visit we improved our lobby, dinning room and social areas.

We look forward to have the opportunity to be your hotel in your future visits to our country.


Best regards,
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
“Great value for your money! Kind staff!”
5 of 5 stars Reviewed December 25, 2012 via mobile

The hotel is located close SJO airport and as such it offers all you need before/after a flight - clean rooms, comfortable bed, free international calls, good breakfast, free tranportation to and from the airport, business center, free wireless WiFi and most important - friendly and kind staff willing to help in any situation or question. Very good value for your money. Highly recommended as a starting/end point for your trip in Costa Rica.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Roydadon about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 10, 2013
Thank you for your comments!

We really appreciate the opportunity of being part of your hotels selection during your visit to Costa Rica.

Our pririority is to offer you clean rooms, good service and a confortable stay. We are happy to know that our international free phone calls and shuttle service to the Santamaria Airport was convenient.

The staff is always in the best disposition to help and clear all your questions. Your feedback encourage us to give always the best service and facilities.

Best regards,
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New Jersey
Top Contributor
69 reviews 69 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
126 helpful votes 126 helpful votes
“just right for a late arriving flight into San Jose”
4 of 5 stars Reviewed December 25, 2012

Convenient and comfortable stay. Prompt pickup by shuttle. Quick check-in. Hilton Gold premiums in room. Bed was comfortable. Room was clean. Breakfast was good and in a pleasant lounge. All in all an very positive experience. Would definitely stay here again. Two suggestions: stronger wi-fi signal (kept going out) and, on your web site, indicate where the hotel shuttle will stop - it was a bit disturbing to have to walk a gauntlet of taxi drivers and we weren't sure where to stand for the hotel shuttle. Luckily we found someone to direct us and the shuttle arrived just then, but it was a little scary.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask knitsafghans about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 9, 2013
Thank you for sharing your thoughs true our Trip Advisor profile.
We appreciate your loyalty and for us your feedback is very important to be constantly improving our service.

I am glad to know that from the shuttle to the room you had a good experience in every aspect of your stay at Hampton Inn. As a very important comment we will work on the wi-fi signal, about where to find our shuttle service it is difficult to give an specific meeting poin because the police officers regulate the transit at the arrivals gate. That is the reason why our shuttle arrives every 10-15 minutes to the airport.

For us is a pleasure to be part of your hotel selection in Costa Rica. We stand by the opportunity to serve you in the future.

Best regads,
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Missouri
Reviewer
3 reviews 3 reviews
“Clean, comfortable stay”
5 of 5 stars Reviewed December 25, 2012

This is a good venue for a stay before or after a long international flight. As noted in other reviews, the rooms are clean and comfortable and located close to the international airport, with a free airport shuttle.

Stayed November 2012, traveled as a couple
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See 2 more reviews by Daniel L for Alajuela
Ask Daniel L about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 9, 2013
Hello Daniel L!

Thank you for your feedback. We are glad to know that our clean rooms and locations
were practical and convenient during your stay. Our main goal is to give you always the best service.

Thank you again for your comment.

Best regards,
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New York City, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Kindness abounded in clean, neat hotel”
5 of 5 stars Reviewed December 24, 2012

We stayed for only one night here, but when our flight was delayed for five hours out of DFW, the staff waited with my wife, who was already there and waiting for me and my two sons to arrive and made a special shuttle trip to get us. After 9 hours in an airport and another three hours on a plane, that kindness was not wasted on us.

The hotel is tidy and provides a big breakfast of eggs, cereals, sausage, waffles, fruit and some if the best coffee on the planet. Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Chris R about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
January 9, 2013
Thank you for you time visiting our TripAvisor profile.

Here at Hampton we understand the needs of our guests and we encourage our team to give the best service in every detail. Thank you for your comments related with our breakfast area, part of our commitment is to provide you and your family with quality items and fresh local products.

We are looking forward to the opportuniy to serve your next visit to Costa Rica.
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela
Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Alajuela
#5 Family Hotels in Alajuela
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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