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“Super place to stay” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #7 of 31 Hotels in Alajuela
Certificate of Excellence
Mount Pleasant, Texas
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Super place to stay”
5 of 5 stars Reviewed December 4, 2012

The Hampton is very close to the airport and the shuttle ran frequently. The place is very clean and the rooms are spacious and comfortable. The staff are extremely courteous and helpful. There is no reason to stay anywhere else.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pike57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, December 5, 2012
Hola Pike57!

Thank you very much for taking time to visit our Trip Avisor profile! We are glad to know that we made your stay a remarkable moment during your visit to Costa Rica.

Clean comfortable rooms and a friendly service are always our main goals. Thank you again for your feedback.

We stand by the opportunity to be your hotel during your next visit to our country.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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926 reviews from our community

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Little Rock, Arkansas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 29, 2012

4 of us stayed at Hampton Inn & Suites by Hilton San Jose Airport upon arrival into SJO. Once outside we had to wait between 5-10 minutes for the free hotelshuttle, which wasn't bad. The hotel is very close to the airport. We had two rooms. They were standard rooms and were clean and very comfortable beds. We enjoyed the free breakfast the next morning with a very large selection. We'd definitely stay there again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rhonda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, December 5, 2012
Dear Ronda L

In the name of all the staff of Hampton Inn & Suites by Hilton, Costa Rica we want to thank you very much for taking your valuable time to let us know your thoughts and for visiting our Trip Advisor profile.

Our goal is to offer high value for your money by offering quality accommodations, friendly service and a clean and safe environment always.

We look for the opportunity to be part of your next experience in our country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nisswa, MN
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 20, 2012

This is one I refer to everyone traveling in and out of CR. The facilities are well maintained and the rooms fresh and clean. The staff is very good and the friendliness makes one feel at home.
While I could stay at any hotel I wish,and I have stayed at many in the area, this has become my hotel of choice when passing through. The proximity to the airport, free shuttle service, access to taxi service and car rental, meeting facilities and near by restaurants marks this as a sure bet.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank oldshad69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 25, 2012
Hello oldshad69!

Warm greetings from Costa Rica!

Thank you for your comments, your review encourage us to give always our best.
We are glad to know that your stay in our country was much more easier with our services
and facilities.

Quality and friendliness are waiting for you in your next trip to our country at Hampton Inn & Suites Costa Rica!


Best regards,
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Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 16, 2012

the hotel is very well situated, very clean, comfortable and with exceptionally nice staff. the only thing I would recommend is that the internet be improved A LOT. this being a business hotel, its absurd to have slow intermittent internet service. it really affected my ability to work from my room while I was there.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank andreawwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 25, 2012
Dear andreawwt,

Thank you for taking time to visit our TripAvisor profile.
We are happy to know that our location is convenient for you as well as our clean rooms and friendly staff.

We will follow your recommendations. This kind of comments give us the opportunity to improve our services quality.

We are looking forward to make easier your work in your next trip to Hampton Inn Costa Rica.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Shore, New York
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 15, 2012

I try this one because of it is located near the airport. Clean rooms, nice people and service. The price is a little high for a B&B type hotel. There is a couple of restaurants near by. Don't expect to see a fancy restaurant inside. I'll book this hotel again next time I visit San Jose.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GMOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 25, 2012
Dear GMOL,

Warm greetings from Costa Rica!

It is great to hear that you had a first class stay with us!
Thank you for taking the time to review our hotel. For us is very important to offer your clean rooms and a friendly service in every visit.

We look foward to be part of your next trip to our country!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
224 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed October 31, 2012

My wife and I arrived to get some of the SIBU chocolatewith no intention of staying. We met with Gustavo who made us feel welcome and like we had stayed there before, like we were returning guests. My wife bought all of the choclate but needed more so Gustavo promised he would work on getting us more. We felt so welcomed and it was sincere, we stayed and were happy that we did. We got a studio, free wifi and a good breakfast with the rate. Room was large, shower was great and they have face towels. Bed a very comfortable with great sheets.
Every staff person we met in the halls or wherever we were greeted with the typical Tican kindness and cheerful greeting. Who ever trained the staff did a great job. What you can't train is sincerety and enthusiasm, which we got from every staff person. Never mind the hotel brand name, how much you pay or how many stars the hotels has, it somes down to the service and the staff. This hotel has it. Best stay in two weeks in Costa Rica, no doubt. Like the other posts state, it is far away from other things but the staff will organize a way to get you there.
We stayed because of Gustavo and Henry at reception. They went above and beyond to make our stay enjoyable, so much so we cancelled our second night downtown to return our last night.

The night staff did not seem to be as friendly, or engaging. At checkout we couldn't even find the reception guy but we were good to go anyway. Over all a great stay.
Good job Hampton Inn.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bulldogtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 19, 2012
Dear bulldogtwo:

Hola!
First of all we are happy to know that we helped you to get the SIBU chocolate bars!
Gustavo our receptionist was very concern from the very start and he told the A.G.M. to help you with this special request.

Also we are glad to know that you were looking for chocolates and at the end you stayed with us. Its our main goal to offer you comfortable clean rooms and a good service in all our facilities. Thank you again for your comments.

I gave your greetins and feedback to Gustavo, Henry and all our staff. In the name of every department in the hotel we thank you and we wish the opportunity to serve you in a future trip to Costa Rica.

Best regads,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle, washington
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 27, 2012

My husband and I stayed here the night before our early morning flight. The staff was very friendly and great customer service.

FYI...aside from a casino, a Rosti Pollo, and Denny's, there is nowhere to go within walking distance. So you need a car or taxi if you plan to do any sight seeing. The hotel will help arrange this.

The shuttles run 24 hours and arrive every 15 minutes or so. This was really convenient and made it simple to get to the airport the next day.

You get free breakfast, which included a good variety of items to choose from (eggs, bacon, "make your own waffles", fruit, cereal, coffee, tea ...)

And get this....you get free international calling from your room. Yes, that's right......free international calling!!! This really came in handy for us because while we were there, a small earthquake occured. We were easily able to call family/friends back home to advise we were alright.

The rooms were very comfortable and clean. Wifi worked well in the room. It is exactly what you would expect a Hampton Inn to be.

Overall, this is the perfect hotel for your stay either once arriving or departing out of San Jose.

Room Tip: Pick the 3rd floor and a room away from the elevator for reduced noise. We were in room 320 which wa...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bossychihuahua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 18, 2012
Dear bossychihuahua:

Hello! Greetings from Hampton Inn & Suites Costa Rica!

Thank you for taking time to visit our Tripadvisor profile and sharing your comments. I am glad to know that our location, shuttle service and complementary breakfast made much more easier your next day flight.

Also I am happy to know that you were able to communicate with your family and friends after the small earthquake true our free international calls facility . All the staff was in the best disposition to help during the emergency.

We appreciate your comments because they give us the opportunity to improve our service every day.


Thank you again for giving us the opportunity to share with your last night in Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#4 Family Hotel in Alajuela
Price Range (Based on Average Rates):
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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