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“very good hotel, but please fix the internet!” 4 of 5 stars
Review of Hampton Inn & Suites by Hilton San Jose Airport

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Hampton Inn & Suites by Hilton San Jose Airport
3.0 of 5 Hotel   |   Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica   |  
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Ranked #3 of 29 hotels in Alajuela
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“very good hotel, but please fix the internet!”
4 of 5 stars Reviewed November 16, 2012

the hotel is very well situated, very clean, comfortable and with exceptionally nice staff. the only thing I would recommend is that the internet be improved A LOT. this being a business hotel, its absurd to have slow intermittent internet service. it really affected my ability to work from my room while I was there.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 25, 2012
Dear andreawwt,

Thank you for taking time to visit our TripAvisor profile.
We are happy to know that our location is convenient for you as well as our clean rooms and friendly staff.

We will follow your recommendations. This kind of comments give us the opportunity to improve our services quality.

We are looking forward to make easier your work in your next trip to Hampton Inn Costa Rica.

Kind regards,
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518 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bay Shore, New York
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2012 via mobile

I try this one because of it is located near the airport. Clean rooms, nice people and service. The price is a little high for a B&B type hotel. There is a couple of restaurants near by. Don't expect to see a fancy restaurant inside. I'll book this hotel again next time I visit San Jose.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 25, 2012
Dear GMOL,

Warm greetings from Costa Rica!

It is great to hear that you had a first class stay with us!
Thank you for taking the time to review our hotel. For us is very important to offer your clean rooms and a friendly service in every visit.

We look foward to be part of your next trip to our country!

Warm regards,
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USA
Top Contributor
128 reviews 128 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 31, 2012

My wife and I arrived to get some of the SIBU chocolatewith no intention of staying. We met with Gustavo who made us feel welcome and like we had stayed there before, like we were returning guests. My wife bought all of the choclate but needed more so Gustavo promised he would work on getting us more. We felt so welcomed and it was sincere, we stayed and were happy that we did. We got a studio, free wifi and a good breakfast with the rate. Room was large, shower was great and they have face towels. Bed a very comfortable with great sheets.
Every staff person we met in the halls or wherever we were greeted with the typical Tican kindness and cheerful greeting. Who ever trained the staff did a great job. What you can't train is sincerety and enthusiasm, which we got from every staff person. Never mind the hotel brand name, how much you pay or how many stars the hotels has, it somes down to the service and the staff. This hotel has it. Best stay in two weeks in Costa Rica, no doubt. Like the other posts state, it is far away from other things but the staff will organize a way to get you there.
We stayed because of Gustavo and Henry at reception. They went above and beyond to make our stay enjoyable, so much so we cancelled our second night downtown to return our last night.

The night staff did not seem to be as friendly, or engaging. At checkout we couldn't even find the reception guy but we were good to go anyway. Over all a great stay.
Good job Hampton Inn.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 19, 2012
Dear bulldogtwo:

Hola!
First of all we are happy to know that we helped you to get the SIBU chocolate bars!
Gustavo our receptionist was very concern from the very start and he told the A.G.M. to help you with this special request.

Also we are glad to know that you were looking for chocolates and at the end you stayed with us. Its our main goal to offer you comfortable clean rooms and a good service in all our facilities. Thank you again for your comments.

I gave your greetins and feedback to Gustavo, Henry and all our staff. In the name of every department in the hotel we thank you and we wish the opportunity to serve you in a future trip to Costa Rica.

Best regads,
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seattle, washington
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 27, 2012

My husband and I stayed here the night before our early morning flight. The staff was very friendly and great customer service.

FYI...aside from a casino, a Rosti Pollo, and Denny's, there is nowhere to go within walking distance. So you need a car or taxi if you plan to do any sight seeing. The hotel will help arrange this.

The shuttles run 24 hours and arrive every 15 minutes or so. This was really convenient and made it simple to get to the airport the next day.

You get free breakfast, which included a good variety of items to choose from (eggs, bacon, "make your own waffles", fruit, cereal, coffee, tea ...)

And get this....you get free international calling from your room. Yes, that's right......free international calling!!! This really came in handy for us because while we were there, a small earthquake occured. We were easily able to call family/friends back home to advise we were alright.

The rooms were very comfortable and clean. Wifi worked well in the room. It is exactly what you would expect a Hampton Inn to be.

Overall, this is the perfect hotel for your stay either once arriving or departing out of San Jose.

Room Tip: Pick the 3rd floor and a room away from the elevator for reduced noise. We were in room 320 which wa...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, November 18, 2012
Dear bossychihuahua:

Hello! Greetings from Hampton Inn & Suites Costa Rica!

Thank you for taking time to visit our Tripadvisor profile and sharing your comments. I am glad to know that our location, shuttle service and complementary breakfast made much more easier your next day flight.

Also I am happy to know that you were able to communicate with your family and friends after the small earthquake true our free international calls facility . All the staff was in the best disposition to help during the emergency.

We appreciate your comments because they give us the opportunity to improve our service every day.


Thank you again for giving us the opportunity to share with your last night in Costa Rica.
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Fort Lauderdale, Florida
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2012

Short business stay, good hotel overall, no room service due to size, but very comfortable, right across the airport, only drawback is you need a cab to go find a local place to eat and need one to get back obviously, so you have to hire one to either drop you off and come back for you, or ask them to wait for you. You need to also get a cab to cross into the airport. Nice if you are in and out, but if you are heading to San Jose, then this is not the place to stay, as it is quite a way from the city. Overall, good place. Breakfast is included and all good. Smoking allowed, good thing for us that smoke.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, October 25, 2012
Hello tiredreamer!

Thank you very much for leaving your comments about your experience at Hampton Inn & Suites by Hilton Costa Rica and for visiting our profile.

We are happy to know that our location was convenient for your trip as well as our breakfast area and facilities.

The staff will always do the best to ensure you have a comfortable perfect stay. In addition let me inform you that have no longer smoking rooms available, since September 2012 because of the new Costa Rican legislation for smoke free public areas.

We are looking forward to your next stay, we would love to have you here again.

Sincerely,
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2012

After two weeks of traveling all over Costa Rica, we stayed here the night before our early morning flight. The staff were incredibly friendly and helped explain how the early morning shuttle (runs every 15 minutes or so) ran, and how the departure tax worked. To make this even easier, and for a small fee, they will coordinate the Costa Rica departure tax for you right at the hotel, saving you precious time and confusion once you arrive at the airport. This was priceless and allowed us to sleep another 30 minutes, while avoiding any headaches at the airport.

The rooms were very comfortable and clean, and the on-site business center with internet access was a nice bonus to be able to check online for a few things once we arrived.

The location is very close to the airport, and like anything around the airport--the roads and routes are a bit odd. Regardless, this wasn't an issue.

Overall, this is the perfect hotel for your stay either once arriving or departing.

--Justin S

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, October 25, 2012
Dear Justin S,

Warm greetings from the Hampton Inn & Suites by Hilton family, Costa Rica!

It is always a pleasure to hear good comments from our guests. We are happy to know that we were part of your great experience in our country. I am going to share your comments with all the staff.

Thank you again for your time visiting our Trip Advisor profile. We are looking forward to your next stay, we would love to have you here again.

Sincerely,
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Highland, Maryland
Top Contributor
216 reviews 216 reviews
64 hotel reviews
Reviews in 73 cities Reviews in 73 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed September 22, 2012

If you get in very late or leave early this is a great option. Hotel is a typical Hampton Motel with decent breakfast and good Internet connection. No restaurant but there is a Denny's and Rostipollo (rotisserie chicken) franchises across the parking lot. However if you use this hotel as your base for meetings in San Jose, travel times into town in the morning and late afternoon could be over an hour long and US$30 each way.

Room Tip: Ask for miny suite
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, September 24, 2012
Dear Mon Gourmet,

Thank you very much for visiting our Trip advisor profile and for leaving your comments about your experience at Hampton Inn & Suites by Hilton, Costa Rica.

I am glad to know that your stay at Hampton Inn Costa Rica was pleasent. We are happy to know that you found a good service in our breakfast and internet facilities. It is our main goal to make you feel as comfortable as possible.

This kind of reviews encourage us to work harder everyday.


Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#3 Family Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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