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Hampton Inn & Suites by Hilton San Jose Airport: Traveler Reviews

3.0 of 5
Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
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Hampton Inn & Suites by Hilton San Jose Airport
Ranked #5 of 29 hotels in Alajuela
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291 reviews from our community

Traveler rating
    138
    114
    23
    5
    11
See reviews for
Families
76
 
Couples
111
 
Solo
21
 
Business
27
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Virginia Beach, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Standard Hotel but Clean, Friendly, and Convenient”
5 of 5 stars Reviewed July 18, 2012

Like most travelers, we stayed at the Hampton Inn the night before leaving Costa Rica. The hotel staff was very helpful and friendly. I was impressed with the room size. We had a double queen bed room and there was plenty of space for all the luggage. There was even a large desk to setup a laptop and read emails.

The room included A/C, flat screen TV, small refrigerator, a microwave, and the other usual items. We left too early to get the breakfast but they have coffee, tea, and fruit 24/7. The coffee was very good and I was happy to enjoy three Granadillas before leaving Costa Rica. Check them out if you've never had one -- they had the usual apple and oranges, too.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask JSuar about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maucrc, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
July 31, 2012
Dear Ms JSuar.

Thank you very much for visiting our Trip advisor profile and for leaving your comments about your experience at Hampton Inn & Suites by Hilton, Costa Rica.

I am glad to know that your stay at Hampton Inn Costa Rica was pleasent. We are happy to know that you found our staff friendly and helpful. It is our main goal to make you feel as comfortable as possible.

Thank you for your comments about breakfast area. This kind our reviews encourage us to work harder everyday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Great Stay!”
4 of 5 stars Reviewed July 12, 2012

We stayed here on our first night in Costa Rica. The airport transportation is good. We stayed our first night and then took a tour to Tortuguero. They allowed us to leave some of our luggage until we returned, which was extremely helpful. We stayed a second night after our tour. Very normal Hampton Inn, nothing fancy but with all the comforts of a regular, American Hampton Inn. They claim to have free long-distance calling, but we never could get it to work. It wasn't a big deal, just a little bit of a bummer. Overall, nice, clean hotel.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sky13-99 about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
July 13, 2012
Dear Sky13-99,

Thank you very much for visiting our Trip advisor profile and for leaving your comments about your experience at Hampton Inn & Suites by Hilton, Costa Rica.

I am really happy to know that we could help you with your bags while you were enjoying the beauty of our country, in reference to the free International phone calls it is a shame you did not have the option of using this service, I do not know what could had happened however we will check it out.

We realize that every guest has a choice when traveling and we thank you for making Hampton Inn & Suites your choice.

We look forward to the opportunity to serve your future travel needs.

Sincerely,

The Hampton Inn & Suites by Hilton Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grant, Michigan
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“nice place to relax before leaving Costa Rica”
5 of 5 stars Reviewed July 9, 2012

We stayed here on our last night to be near the airport. We had spent the previous 9 days on the coast and although I loved it there it was so nice to get to a Hampton Inn. It happened to be the 4th of July when we checked in, and they played a little game where you could win prizes. It was one of the nicest Hampton Inns I've been to, and the staff was very helpful. Our room was large, and the bed was great. It was very clean, and we did make a few free international calls. We asked at the desk where we could get a good Costa Rican dinner, and they gave some good suggestions, then called the free shuttle to take us there. They also told us to call when we finished and they would pick us up. I would definately stay here again. We left too early to try their breakfast, but did get the sack breakfast, which was fruit, a muffin, and some kind of breakfast bar. The only negative was that there weren't really any shops or attractions nearby, or within walking distance, but it was a great place to just relax and get ready to leave.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask toni07grantmi about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
July 13, 2012
Dear toni07grantmi,

Thank you very much for leaving your comments about your experience at Hampton Inn & Suites by Hilton Costa Rica and for visiting our profile.

We are happy to know that our location was convenient for your trip and that you enjoyed our shuttle and the unlimited international phone call service.

The staff will always do the best to ensure you have a comfortable perfect stay. They are great answering any question you may have, and if they do not know the answer they will look it up for you.

We are looking forward to your next stay, we would love to have you here again.

Sincerely,

The Hampton Inn & Suites by Hilton – Costa Rica
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Taos Ski Valley
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Like the Guarantee”
4 of 5 stars Reviewed July 9, 2012

I have used this hotel many times over the last 10 years and recently had a mixed experience there. It is about as close to the airport as you can get for the early departure and the free shuttle is large and reliable. The rooms are very nice (so nice to have good pillows after traveling around CR for a week or so) and the staff are extremely friendly and helpful. But our air conditioner did not work and in fact probably made the room warmer. When I mentioned this in the morning, they asked us to fill out a form and stood by their 100% guarantee- there was no charge.

Room Tip: check that the ac works.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mtnsurfer about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
July 13, 2012
Dear mtnsurfer,

We really appreciate you took the time to share with the world the experience that you had when visited Hampton Inn & Suites by Hilton, Costa Rica.

We want to thank you for leaving your comments and for visiting our Trip Advisor profile.
We are very happy to know that you enjoyed the comfort of our bed, the cleanliness of the room, the service of all our staff and our convenient shuttle service.

We are looking foraward to your next stay because we love having you here.

Sincerely,

Than Hampton Inn & Suites by Hilton Staff - Costa Rica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Close to airport, free shuttle, and complementary breakfast”
4 of 5 stars Reviewed July 7, 2012

Stayed here at both ends of our trip to Costa Rica. They have a shuttle that runs every 15 minutes or so to pick you up from the airport, with a 5 minute drive to the hotel. So arriving late or leaving early makes this an ideal location. The rooms were clean, comfortable beds, including the pullout sofa that I slept on both times. The staff is very friendly and willing to help out with whatever you need. With a 7:00am flight, staying here meant no traffic in getting to the airport, and a bagged breakfast on the way out the door because the main breakfast wasn't set up. Will stay here again when I go back.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Awor about Hampton Inn & Suites by Hilton San Jose Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review
July 9, 2012
Dear Awor,

Thank you very much for your comments regarding your stay at Hampton Inn & Suites by Hilton – Costa Rica. We really appreciate the time...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Also Known As:
Hampton Inn & Suites By Hilton San Jose Airport Hotel
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela
Address: Hwy 1 Airport Blvd, Alajuela 1017, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Alajuela
#5 Family Hotels in Alajuela
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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