We stayed at this hotel on 3 different occasions during our 10 day trip. All the rooms were very nice (we had 3 different rooms) but be forewarned, none of them had air conditioning instead they had ceiling fans. This isn't a problem during the day as you can leave the windows open but at night it becomes a problem because the screens on the windows have some holes in them allowing for bugs/mosquitos to get in if you leave the window open for extra ventilation. Also, the doors to the balcony don't have a screen door so you're out of luck there as well.
We stayed at the hotel with our 5 month old, they gave us a Pack N' Play or play-yard for her to sleep in every night. We didn't use it the first time we stayed there because it was old and very dirty/dusty but the other two times we stayed there it was a different/newer/clean one that we did use.
Perks: The hotel is on the way to Volcan Poas so the views from it are lovely. They have nice outside spaces that the whole family can enjoy. The property is extremely safe and well-enclosed so you don't have random people wandering in off the street, they even have a security gate and guard. Most staff are nice, friendly and helpful. They offer good value tour packages that they can arrange for you. There is a tasty restaurant with a diverse menu on site so you don't have to leave if you don't want to (they'll even provide you with room service!). Free and secure parking for your rental car included, plus coffee, water and juice available all day for free in the restaurant area.
Cons: no air conditioning, no fridges in the rooms (although they will happily store something for you in the kitchen fridge but this is inconvenient when traveling with small children), no elevator (if you have a ton of stuff, but staff will help you), and no safe deposit boxes in the rooms. Also, if you are leaving very early or in the middle of the night (say 3:30am or so), make sure to tell them beforehand or you'll find an empty front desk when you try to checkout.
The pool pictured on the website is a little deceiving because it's much smaller than it looks online. Also, they are remodeling it soon but until then the steps to get into the pool are EXTREMELY slippery, my husband slipped 3 times getting in and hurt himself trying to ensure that our child wasn't hurt when he slipped. Later that evening other guests went to use the pool and we warned them about the steps, they were amazed at how bad they were. We asked the owner to put a sign up letting people know until they get a chance to remodel it.
Room 25 has the best view!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 28, 2013
We are happy this guest rated us as 4 star (very good). I would like to respond to some of these observations. Yes, we do not have air conditioning. We are at 4400 feet elevation on the way up to the Poas Volcano. The nightly temperature is in the 60's or low 70's and chances are you will use the light blanket on the bed. The day temperatures are from 70's to mid 80's. We do not want to install screen doors on the glass french doors opening onto the balconies, to do so would diminish the very nice views. I am sorry if there was a hole in a screen. We take maintenance very seriously and fix these items as quickly as we can identify them. Due to the altitude mosquitos are virtually unheard of here, very infrequent. We DO have mini refridgerators in our largest rooms (the villas) because the villas have some tables. We have expensive bedding (from Macy's) new carpet and furniture etc. so we removed the refridgerators from the smaller rooms. There were to many coke spills, chocolate in the bed spreads etc. Sorry but we took the refridgerators out of the smaller rooms. We have two infant cribs, one is new, one is not. I looked at the older one and I would not describe it as dirty, perhaps some dust, we may have not used it recently? At any rate, we washed it completely. Yes, we have no elevator. The building is 2 floors with two staircases and we have employees willing to help carry anything you have. Yes, reception is not open all night. You can check out the night before if you are leaving very early, this is really easy. By the way, we do have all night security. I agree with the comment that the pool looks bigger on the website. All our website pictures were taken by a professional photographer and not altered to make things look larger, it just happens. Most pools in Costa Rica are built of tile. Tile is more slippery than the pool plasters in U.S.A. such as Pebble Tek, Diamond Brite, Marcite etc. Our plan is to resurface the inside of the pool with Pebble Tek for a very slip resistant finish. Thanks very much for staying with us and for your comments on Trip Advisor,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.