I regret to say this is not a serious or courteous company; be careful when booking because I had a really bad experience unfortunately.
I made the reservation for my group more than 3 weeks in advance; only the day before, at 5:17pm, I received an email saying to please contact them. I was on vacation, so I was very lucky that I did pick up the email because I wasn’t checking very frequently (as you would on vacation). I called them only to find out, (again, just 12 hours before they were supposed to pick us up) that they were cancelling our reservation and could no longer pick us up or provide the service. They told me that their company couldn’t come and pick us up because they were going to lose money (in spite I have emails saying is all booked and confirmed), so we had two options: we could get there go by our own means (that meant more than 5 hours driving in the day – no option of public transport) or they could reimburse the money. What also surprising it’s how RUDE and AGGRESSIVE they were, it was as if they were doing us a favor and like if we had no rights at all. We chose the second option for several reasons: it’s not professional to cancel with such a short notice or for such a lame reason, the road to get there is quite dangerous, really bad state of the road and really close curves require a bit of an expert Costa Rican driver, and of course we were upset that they didn’t have the courtesy to even give us a call but rather let us know through an email, which if we hadn’t seen, we would have shown up at 6:00am at the place agreed and be stood up, completely wasting our time when I bet you can relate, everyone of course had to plan, or a take a day off work, choose doing this over other activities, etc, time is just priceless when you are vacation and you want to make the most of it. Choosing the reimbursement was not any better… they said they would send me an email with all the data they needed from me, so they could return the money. Three weeks have gone by and I’m still waiting for the email… I’ve had to call multiple times and write several emails and still don’t have my money back. It’s really regrettable that they play with you like this. I would have to recommend more trustable and established companies like Rios Tropicales, who was competent enough to book us that very same day without any drama, with a smile and great customer service. If I can’t trust a simple reservation with them, makes me even wonder about their boats!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.