Based on the reviews I read before making an online reservation I was surprised to receive such poor customer service. We arrived at the hotel with a printed copy of our reservation stating the charge for 2 people for 1 night to be $48. And that the airport shuttle was free and included. We were told upon check in that there was a mistake and the charge was really $58 and the shuttle service had been discontinued.
After about 20 minutes trying to get them to honor their quote we gave up (wasn't sure I could get the credit card charge reversed if we just left) and went to our rather shabby room.
Later, on a walk we discovered the much nicer Hotel Millennium about 3 blocks away. It was $40.
At least the pizza was good. And we found a great cafe up the road - Cafe Don Mayo.
- Official Description (provided by the hotel):
- Airport Hotel in Costa Rica.Airport Hotel Rio Segundo is half mile away from Juan Santamaria International Airport, Therefore it allows our guest to reach easily the airport for an early departure.The hotel offers drop off shuttle to the airport, Italian and Japanese restaurant in site, a NICE AND CLEAN rooms with air-condito and Free WI-fI. ... more less
- Reservation Options:
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- Also Known As:
- Airport Hotel Rio Segundo Costa Rica/Alajuela