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“If you are not in a rush...” 4 of 5 stars
Review of Airport Hotel Berlor

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Airport Hotel Berlor
3.0 of 5 Hotel   |   2 km east from Juan Santamaria | International Airport, Alajuela 251-3009, Costa Rica   |  
Hotel amenities
Ranked #15 of 30 hotels in Alajuela
Ithaca, New York, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“If you are not in a rush...”
4 of 5 stars Reviewed February 4, 2013

I would suggest you spend a little more than one or two nights in this place, since most travellers do that and didn't get to enjoy it the way we did.

Because we were there for almost 3 to 4 days, we pretty much felt like we were enjoying our own villa. We hung out in the pool and at the backyard tables with little to no intrusion from other guests, because few people stay in the day.

The service was absolutely excellent. In order to ensure that you get to the hotel safely, they have a shuttle that runs anytime of the day (the old man who drives the shuttle sleeps in the hotel and awaits any phone calls). He is very good-natured and even allowed us to stop for food because we were starving.

Another service person I would like to bring up (can't remember his name, though) was this man who helped us to make phone calls for confirmations and clinch discounts through the people he knew. We were going to Jaco but spoke little to no Spanish, and had nothing concrete the day before we were due to leave. But this guy helped us by spending almost upwards of 2 hours simply calling shuttle services and hotels in Jaco to ensure we could arrive safely and comfortably. If anything, that level of service would bring me back to Airport Hotel Berlor the next time.

Check out Oscar's Fried Chicken and the Pizza Place that is connected to another inn/hotel.

One more point: I was -really- disgusted by the state of the toilet of the bigger room past the pool. Granted, it was very big and value for money, but there were dark brown holes in the ground and walls. I am generally a flexible person when it comes to lodging, but that toilet was pretty disgusting for me. I don't even mind the random paraphernalia that were strewn around the room in heaps and covered in dust. But the toilet...

Room Tip: The big room past the pool is great space for a large group, but the toilet puts me off a lot. If yo...
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 people have reviewed this hotel

Traveler rating
    55
    38
    14
    18
    12
See reviews for
24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
San francisco
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2013

The review "awful" posted on aug 7 is very accurate. How this room ended up costing 77 dollars is beyond me. The room was comically and terribly small. This was the last place we stayed in costa rica and by far this was the worst value. The window of the room didn't lock and opened onto a dark hallway-also making it easier to here hotel noise. Bed was worn out and sagging in the middle.

Breakfast was ok..think the other post is referring to the same woman who made us breakfast who is not unfriendly but gives you the feeling your inconveniencing her.shuttle was on time and we liked our driver.

Recommendation to the owner:

Lower the price by half to make this value appropriate and avoid bad reviews...

Or, significantly upgrade the place.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sutton, quebec
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2012

Well I flew out of Newark, N.J. and the plane traffic was backed up due to Hurricane Sandy so I arrived in San Jose Costa Rica 2 1/2 hrs. later then I thought. Grabbed a taxi C2,000 colones and was quite worried everyone had retired for the evening. There was the owner opening the gate much to my relief! A perfect location close to the airport 10 minute ride away. They would have picked me up had it not been so late. Getting to a telephone to call wouldn't have been a problem but finding change to call is near to impossible. Room had 3 beds - I travelled solo - very clean and comfortable. They have wake-up call if needed and offer a typico Costa Rican breakfast - very nice. This isn't in a high-end district but it is quiet. Very friendly staff and owner and would recommend this to anyone wanting a close bed.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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berlorair, Manager at Airport Hotel Berlor, responded to this review, November 11, 2012
Dear Guest

I want to thank you on behalf of all the staff of our hotel review, which come to inject new energy to our daily work
whose only interest is in the interest of a happy and relaxed host.

Come back soon to Costa Rica

thanks again

Bernal Gutierrez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 7, 2012

We decided to stay at the Hotel Berlor based on reviews we had seen here. Unfortunately the Hotel Berlor did not live up to our expectations. First and foremost we were misled about the price of the rooms. I had reserved a single room before we left on our trip and the reservation confirmation I received from the hotel quoted a rate of $58. We were charged $88. This was extremely overpriced considering the low quality of the hotel.

We were also unimpressed with the staff. We arrived there after five hours of travel at 12:30. We were sent away as check in isn’t until 2:00. The front desk clerk was not rude, but was not friendly or accommodating in any way. That evening we ordered dinner which consisted of a few frozen raviolis covered with marinara sauce and a small scoop of ice cream. It cost $32! Our waitress was unfriendly and did not check on us during our meal. We were not even offered drinks.

The room itself wasn’t filthy, but it wasn’t clean either. There was a musty smell, similar to the smell of dirty feet, radiating from the carpet. The walls were not sound proof and we could hear everything that was going on out front. Things did quiet down by 10:00 or so but that may not always be the case. The only positive aspect of our stay was that the driver arrived five minutes early to take us to the airport. We were happy to leave.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berlorair, Manager at Airport Hotel Berlor, responded to this review, November 11, 2012
ar Guest

I want to thank you for taking a few minutes of your time to show us
in what we need to improve, mpuedo not stop thinking about what your stay Debio represents many disadvantages.

We invite you to give us a new opportunity to show our interest in improving, advise us when you return to Costa Rica and get a special rate that motivates.

thanks again

Bernal Gutierrez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanibel Island, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2012

Hotel Berlor is a great deal. I stayed there entering and leaving and loved it. It is a mile from the airport. A small local family place. They serve great dinners or you can eat within a few minutes walk. You can hang out in the backyard. Sylvia speaks english well and makes you feel at home. It is clean and safe, and the family will get you to the airport on time. All at a good price!

Room Tip: It is very small so take what is available
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berlorair, Gerente at Airport Hotel Berlor, responded to this review, August 7, 2012
Dear Mr. Jeff, on behalf of Berlor staff want to thank you for your kind opinion, sure I will again in our establishment will always promise a friendly service, the entire team has received a copy of your comments , this motivates us to continue making an effort, God Bless you. Gutierrez Bernal manager
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Vancouver, Canada
Top Contributor
81 reviews 81 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 20, 2012

If you are the kind of traveler who likes to experience "local atmosphere" then you'd like this place. It's more like a bed and breakfast and you feel like you're staying at someone's big home. The beds were big and comfortable for our family of 4 (kids 11 & 14) - we had a king and two doubles, which you can't get at a typical chain hotel for a low rate. The staff were helpful and friendly, the place was clean, good air con, and the breakfast was simple and decent. It's good for an overnight stay (it was our first night in Costa Rica after long day of travel) and it's close to the airport (but since it's close to airport, planes started to pass by early in the morning, and literally the building shook. However, that's what you'd expect if you want to stay close to the airport!). Free WIFI and 10 mins free international call were nice touches. The "backyard" area was nice to sit and have our coffee in the morning, although the small pool was not very inviting. We walked about a block to a local fried chicken place the staff recommended for dinner and the food was cheap and delicious. It's a family run place and the father spoke enough English for us to order. We didn't feel that the area was unsafe...it just looks like a typical local road in a tropical country - not well lit, no real sidewalk, bumpy road.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berlorair, Gerente at Airport Hotel Berlor, responded to this review, July 25, 2012
Good Morning I remember your kind visit, I hope you continue enjoying memories of Costa Rica, I appreciate your comments and very pleased to inform you that the road and sidewalks are about to be completed, so that your future visit or your friends will not have drawbacks. About noise from aircraft, we are seeking more advisable option to mitigate this noise through the seiling, so we hope to minimize the noise during the next season. Once again thank for taken a few minutes to send us your comments, I will make it known to our staff. Gutierrez Bernal manager
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Murphy, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2012

This boutique hotel is very close to the airport and has a shuttle service. The staff at this hotel was the friendliest, most helpful I have ever experienced on any trip. Amanda and Adolfo called several different places to help us rent a car when I realized that I had reserved one for the wrong date. They also gave us there card and urged us to call them if we needed anything during our travels around Costa Rica. We are staying there the night before our return to the US and we truly look forward to the stay.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berlorair, Gerente at Airport Hotel Berlor, responded to this review, August 7, 2012
Dear Guest I have to thank you all the nice comments about your visit, we hope you come back soon

Bernal Gutierrez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Airport Hotel Berlor

Address: 2 km east from Juan Santamaria | International Airport, Alajuela 251-3009, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Hotel Berlor 3*
Official Description (provided by the hotel):
Airport Hotel Berlor is located 2 km east from Juan Santamaria International Colorful hotel open 24/7 for all of those travellers who look for a hotel with amenities such as:Free Wi-fi access, drop off shuttle to the Airport, air conditioner, breakfast, sale taxes, swimming pool, safe parking & Restaurant.Stay at Airport Hotel Berlor enjoy your first or last night in Costa Rica ... more   less 
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Also Known As:
Airport Hotel Berlor Costa Rica/Alajuela

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