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“Great Deal!” 4 of 5 stars
Review of Airport Hotel Berlor

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Airport Hotel Berlor
3.0 of 5 Hotel   |   2 km east from Juan Santamaria | International Airport, Alajuela 251-3009, Costa Rica   |  
Hotel amenities
Ranked #14 of 30 Hotels in Alajuela
Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great Deal!”
4 of 5 stars Reviewed May 19, 2012

First let me say that the staff was excellent and very accommodating. Rooms are small, but clean and it was the perfect stay for our early morning flight departure and our late night arrival. They have shuttle service and offer very nice dinner options at their restaurant or offer a place to order pizza/pasta. We opted for the dinner which was good. This is not a 4-star hotel, but it is an excellent price and perfect for the quick overnight stay.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Airport Hotel Berlor, responded to this review, June 22, 2012
Dear Guest / Cajules 67

The team of our hotel staff remember your visit and welcomes your comments regarding our service excellence, with love and dedication we hope to serve you again, on your next visit to Costa Rica. your recommendation, taking into account who has made five contributions in this way to tripadvisor is particularly important and requires us to overcome our service.
Thanks once again, and remember to recommend us to your friends and relatives in Tulsa, Oklahoma.

Bernal Gutierrez
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    56
    38
    15
    19
    12
See reviews for
24
47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 16, 2012

This was the first hotel that i stayed in Cost Rica and the worst. the staff was very nice, the food was good but the room... very small bed for 2 people and very very unconfortable. it´s very expensive for what they offer you.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Rio S, Gerente at Airport Hotel Berlor, responded to this review, August 26, 2012
Dear Guest

On behalf of our team, I thank you for your comments, to date we have more spacious and comfortable rooms in turn have changed counting beds in some rooms with beds Queem, while we have made special training to our staff, undoubtedly your comments made ​​us grow.

Please advise if you wish to return and we will serve you with dedication
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Quebec
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 5, 2012

The hotel was conveniently located a short drive from SJO. The staff was very friendly and accommodating, but the hotel needs a facelift. The cleanliness leaves a lot to be desired. There must be better options.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Rio S, Gerente at Airport Hotel Berlor, responded to this review, August 26, 2012
Dear Guests

On behalf of our team, I thank you for your comments, I am pleased to confirm the following changes thanks to the feedback we receive from our valued guests, to date we have more spacious and comfortable rooms in turn have changed counting beds Queem some rooms with beds, while we have made special training to our staff, no doubt your comments made ​​us grow.

Please advise if you wish to return and we will serve you with dedication
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 25, 2012

Close to the airport, clean, friendly,secure, wakeup call,tico owned,complimentary breakfast and very astute staff. Werner the owner,Lester and Adolfo the lobby managers were very helpful and extremely aware of the various type of information to help their guests. Muchas Gracias! Randall K

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Rio S, Gerente at Airport Hotel Berlor, responded to this review, August 26, 2012
Dear Don Randall

I want to thank you have taken a few minutes of your valuable time to remember their experience in our beautiful country, we constantly try to enable us to improve our customer service and to exceed the expectations ... at the best possible price.
Please advise if you wish to return and we will serve you with dedication

Bernal,Adolfo & Lester
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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 24, 2012

It is not in the most romantic location to say the least, and the pool seemed to serve more as a bird bath, but the beds were comfortable, the rooms were clean, and the staff was very friendly. This is a good place to stay for no more than one night before you are needing to catch a flight at 6:00 am at the very near airport. It is 18 km outside of San Jose.

Room Tip: We had a group of 6, and we were actually able to get a room with 3 beds: 2 full beds and one king!
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berlorair, Gerente at Airport Hotel Berlor, responded to this review, June 20, 2012
Dear Mrs. Sara

I have carefully read your comments and questions I found in produce which will work to identify improvements.

I agree that due to construction of the road number 3, we suffer from unattractive views, but the good news is that we are within weeks of this important national route is completed and we can enjoy a “Paseo turístico” worthy of the district tourist airport of Costa Rica. also we have a lot of birds that visit the gardens of the hotel and take water from the pool, knowing that this may be unpleasant for some guests, we will place attractive birdbaths troughs deviate their attention.

We Thank you, we do know your problem with the size of the room, which I assure you solve on your next visit, granting an up- grade, if necessary to meet their concerns. Feel free to communicate via email with our hotel and make specific mention of which, we will handle your request with the discretion of the case.

Finally, on behalf of the team at our establishment, we thank you for mentioning on this site your satisfaction for excellent service quality and the cleanness of the rooms.

thanks for sharing with us your comments, we will work on them to excel in service and quality.


Bernal Gutierrez
Manager
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Houston, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 11, 2012

This small, exclusive hotel offers ten rooms for travelers flying to/from Costa Rica's international airport, Juan Santamaria International Airport (SJO). I was traveling alone, and my room was situated in a motion-lit hallway near the main lobby. Meals are offered and a shuttle to the airport at 5:30 a.m. was not a problem. The hotel offers a gated courtyard for auto security. The pool looked inviting and all rooms are clean, comfortable and air conditioned. Free wi fi is a plus, as well as satellite TV and private bath. Not a luxury hotel, but a great choice. I will stay there again and recommend it to my friends.

Room Tip: Not sure about Costa Rica's smoking/non-smoking policies and almost forgot to request non-smokin...
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Relaciones con Clientes at Airport Hotel Berlor, responded to this review, June 22, 2012
Dear Mrs. Sharon

Best regards from us, I remember your visit in particular. know that the hotel was to his liking and on your return from the beach, you repeated your stay, at this time with his daughter, which took several photos around the pool.

I hope you recommend us in Houston, ahhhh of course Hawaiii too.

Greetings, I hope to return soon to our country.

Lester Luquez
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 7, 2012

We chose this hotel for our last night in Costa Rica before returning the rental car at 6am the next morning. Comfortable, quiet, "compact" rooms with air conditioning. Secure gated parking - you'll appreciate this when you see San Jose. There's even a nice little garden courtyard with swimming pool hidden in the middle and a fridge in the lobby stocked with beer & water you can buy. The beer absolutely saved me after the harrowing drive back into the city from the jungle. You'd never know you're just off a very busy road adjacent to the airport. Staff friendly, helpful and knowledgeable. Until we arrived, I didn't realize this was on the same road about 1/2km from all the rental car places just outside the airport. You can't beat this for a last or first night to/from airport. I'm thanking my lucky stars for randomly finding this place on Tripadvisor and booking.com

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Airport Hotel Berlor, responded to this review, June 22, 2012
Dear Mr. Allan

I have read in detail about your extensive review of the features and benefits we offer travelers who consult Trip Advisor and booking.com
Thank you for remembering the good service, which with care and dedication we try to keep to all customers.

On your next visit to Costa Rica, please contact us in order to match any of your visits to our hotel either coming or going back home

We hope to recommend us to friends and family in Chicago.


Gutierrez Bernal
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Hotel Berlor

Address: 2 km east from Juan Santamaria | International Airport, Alajuela 251-3009, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Hotel Berlor 3*
Official Description (provided by the hotel):
Airport Hotel Berlor is located 2 km east from Juan Santamaria International Colorful hotel open 24/7 for all of those travellers who look for a hotel with amenities such as:Free Wi-fi access, drop off shuttle to the Airport, air conditioner, breakfast, sale taxes, swimming pool, safe parking & Restaurant.Stay at Airport Hotel Berlor enjoy your first or last night in Costa Rica ... more   less 
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Also Known As:
Airport Hotel Berlor Costa Rica/Alajuela

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