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“Cold service, cold feeling upon receipt of credit card bill” 2 of 5 stars
Review of Hotel Mango

Hotel Mango
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Hotel Mango
500 m east from Juan Santamaria International Airport, Alajuela, Costa Rica   |  
Hotel amenities
Ranked #23 of 30 Hotels in Alajuela
Prescott, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Cold service, cold feeling upon receipt of credit card bill”
2 of 5 stars Reviewed July 26, 2008

We arrived to an alarmingly higher rate than quoted. The person at the front counter was LESS THAN FRIENDLY. When asked for information or directions, acted bothered. The restaurant was impolite and slow to serve a lone diner! The rooms are ordinary, with very hard beds. In 2002 this was one of my favorite places to stay, in 2008 you should look elsewhere. The final straw was the DOUBLE bill on my credit card that I am in dispute on (and I did not pay for the rooms, my companion did!) Be careful, be open to other options. The shuttle and location or convenient, but many places offer this service, and other services with a smile. Check for something else!

  • Liked — clean, location, shuttle
  • Disliked — unfriendly staff, COLDpool, billing errors
  • Stayed July 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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33 reviews from our community

Traveler rating
    3
    5
    5
    9
    11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brockville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 22, 2008

I stayed in this very nice hotel in March of 07 for 2 nights while waiting for a flight to Columbia and was pleased with everything until I checked my vise statement on line 3 weeks later and discovered that they had billed me twice,2 weeks apart for the same room.I phoned and wrote them via e-mail explaining the problem and got no response. At first I guessed poor management,but later I believe it is standard operating practice. Beware.Visa did cancel the bill when advised of the problem.

  • Liked — location
  • Disliked — very poor response to problem solving
  • Stayed March 2007, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2008

Hotel Mango charged my CC prior to arrival and then when I arrived forced me to pay again. I informed the clerk that I had already paid but he would not give us a room unless we paid again. I have since tried to contact the manager multiple times via phone and email and have been ignored every time. The hotel itself is ugly, loud, and unclean. I highly recommend staying at the Hampton Inn next door.

  • Stayed April 2008, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh,NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 8, 2008

This hotel is located directly under the airport runway, and right next to a major highway. Do not expect a quiet night.
Rooms are sparse but clean. Bathroom smelled of septic gas, and developed a water leak from ceiling overnight, soaking everything. Beds HARD. Noise transmits from room to room, and along the hallways, so take ear plugs.
Nice restaurant, and small pool.

  • Liked — Restaurant
  • Disliked — Noise
  • Stayed April 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mango

Address: 500 m east from Juan Santamaria International Airport, Alajuela, Costa Rica
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Swimming Pool
Hotel Style:
Ranked #23 of 30 Hotels in Alajuela
Price Range (Based on Average Rates): $
Number of rooms: 49
Reservation Options:
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Also Known As:
Mango Hotel Alajuela
Hotel Mango Costa Rica/Alajuela

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