I found Villa Pacande on the internet while staying in San Jose. We were looking for a good but not too expensive place near Poas to stay for one night and the website sounded as if this might be appropriate. First of all, the pictures on the internet are a bit deceiving. The "villa" is an old house/finca that appears to have seen better days. Yes, it has a yard but it doesn't seem to be kept in especially good condition. But what's most surprising is what many reviews say about "family run," "family atmosphere," "helpful, warm advice," etc. When we arrived, one of the ladies who works there came to open the gate for us. The man who apparently was the manager was youngish, somewhat distant and not overly "family-like" or welcoming. (And my husband and I are both fluent in Spanish, so there was no language barrier). We received a room off the main porch. It had a bed, a couple of night tables, and a tiny bathroom. It seemed clean but very small, in fact there was no space to even turn around in the bathroom. It was very, very basic--good, I imagine for campers, hostel fans and the like, but for older people or anyone expecting anything more, this would not be a great choice. We never saw any of the warm family atmosphere so many have mentioned. We had to pretty much guess everything--no information was given to us.
The breakfast was okay but nothing like what we've gotten in most similarly priced places where we've stayed. We did get gallo pinto as well as plain bread and some kind of fruit (I don't remember what). There was also cereal available The ladies who worked there in the kitchen and cleaning the rooms were friendly, in fact much more so than the manager.
I'm truly curious as to what happened during our stay to make it seem so different from the people who have given this hotel excellent ratings. I understand that the owners of Hotel Pacande in the town of Alajuela are also the owners of Villa Pacande--but apparently the head person wasn't at this place when we visited.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.