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“Friendly and great location” 4 of 5 stars
Review of BEST WESTERN Park Plaza Motor Inn

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BEST WESTERN Park Plaza Motor Inn
3801 McFarland Blvd., Tuscaloosa, AL 35405   |  
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Ranked #4 of 31 hotels in Tuscaloosa
Orlando
Top Contributor
100 reviews 100 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
“Friendly and great location”
4 of 5 stars Reviewed October 22, 2013

We spent two nights here on a football weekend. The staff was friendly, the room was clean, and we had a good breakfast, with hot items such as eggs, pancakes, biscuits, bacon, and sausage. Newspapers and fresh coffee were ready at 6 am.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 23, 2013
The staff and management appreciate your review of our hotel. We are happy to know that your your expectations and needs where met during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 people have reviewed this hotel

Traveler rating
    60
    53
    20
    1
    3
See reviews for
63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Alexandria, Louisiana
1 review
5 of 5 stars Reviewed October 15, 2013

always nice comfortable rooms. beds always clean and comfortable, always nice breakfast to start our day!! the location of this hotel is off the interstate and back enough that it is a quiet enjoyable stay, not hearing road noise. near several eating places, that could be within walking distance.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 23, 2013
Thank you for being our guest. We are pleased to know that your stay at our property was enjoyable and met both your needs and expectations.
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Westport, Connecticut
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

When in Tuscaloosa either when my daughter went to school there or returning to go to a football game we would stay here. The price was always low and the rooms were clean. They have the best breakfast of any Best Western. Front desk personal are always very friendly and helpful

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 11, 2013
Thank you for your loyalty to Best Western Park Plaza Motor Inn, and the Best Western Brand. We appreciate when our guest take the time to let us know about their stay. The management and staff here hope you return soon.
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KNOXVILLE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 8, 2013

After looking at several hotels in the Tuscaloosa area, I was very pleased with my selection of the Best Western Park Plaza Motor Inn for our recent stay. The rooms were clean, spacious and well priced. The location was right off the interstate and close to everything we were interested in. What really made our stay was the excellent customer service that was provided by the front desk. Morgan Bruffy was delightful at check in, and Jenna helped us with a cab service when it was time for us to check out the nightlife. Well done! Would definitely recommend this hotel to any travelers and would stay here again on our next visit.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 9, 2013
Thank you so much for your review of our hotel and its staff. The staff and management wish for our guest stay at our hotel to be accommodating, comfortable and memorable. We know we accomplished our goals when our guest rewards us with such awesome reviews. Thank you again and please return soon.
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Mansfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

Very nice and clean place to stay. The man that checked us in was very friendly and helpful but the man that checked us out was not very personable at all. Did not ask how our stay was or anything but other than that it was very nice place to stay. Rooms were very clean

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 10, 2013
Thank you for your review of our property. We are pleased to hear that our staff provided you with excellent customer care. We hope your travels bring you to our location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 6, 2013

Gal pal & I spent an afternoon/overnight here in July on the way to our final destination in Biloxi, MS. Was more than pleased with everything at the Best Western Park Plaza. We checked in to yummy chocolate chip cookies and a smile and were just as pleased with our pool access and view room on the second floor. I, as well as someone else here who mentioned this, am not a big fan of guestrooms that open to the outdoors but this one was quite lovely and I didn't mind at all. We were able to check in early and enjoyed the pool for most of the afternoon. The pool was large, well maintained, had nice tables and chairs and was very relaxing. After a shower we walked over to O'Charley's restaurant for dinner. Even got another before bed chocolate chip cookie for dessert :) Beds were crispy clean and comfy. Shower worked well and supplied toiletries were adequate. All in all a very nice stay. Would highly recommend this hotel to anyone traveling to the Tuscaloosa area. If I get that way again I hope to find everything as nice as it was the first time.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 8, 2013
The staff and management at Best Western Park Plaza are delighted when we have met our guest expectations and our guest take their valuable time to express their appreciation. Please come back soon and thank you kindly for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anniston
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 5, 2013

Nice 2 sleep and go no customer care great location clean room easy access clean pool just don't expect to be upgraded with out paying for it the reward system at this motel is a joke If you want to go see ALABAMA play football and need a place for 1 night it will not happen here the 2 night minimum is a rip off it is bad enough having to pay 200 dollars for 1 night but a 2 night minimum to me is a small fortune And this is price gauging The tickets for the game or cheaper than your price for 1 night If you do not speak up you wont be heard Location is good They are all about the money not the customer

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna M, General Manager at BEST WESTERN Park Plaza Motor Inn, responded to this review, October 9, 2013
Dear Mr. Fundaburk,

Your last correspondence to our hotel regarding your stay did not include any of the above complaints only that we had already booked completely the room type you desired upon your arrival. However, I will gladly address the above issues also and hope that it covers everything.

The reservation you made was not made at our hotel. Your reservation specified your choice of room type and requested ground level. Upon your arrival you requested an upgrade for a different room type that had already booked full. (None available) In reviewing our video surveillance of your check in there was no attempt by hotel staff to charge you extra for an upgrade that is free to Best Western Diamond Rewards Members and I do feel that the clerk was professional and I assure you she was accurate and honest in handling the situation. The upgrade you requested was not available due to our other guest making reservations well in advance of yours and requesting that specific room type. However, I do apologize for your disappointment.

To address your statement concerning our two night minimum stay and our room cost and your accusation of price gouging. A minimum length of stay and price increases are a very common requirement and practice of most hotels/motels worldwide and both are based on demand and seasons. Frequent travelers except this practice and are both acceptant and accustomed to this normal practice.

We carefully monitor ALL hotel rates in the Tuscaloosa area on a daily basis throughout the year and keep our rates well below most area hotels and comparable to those of our closest competitors.

Once again, we apologize for not meeting your expectations as Customer Service is Park Plaza Motor Inn's goal. If you feel you would like to discuss this matter further please feel free to call me at 205-556-9690.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Park Plaza Motor Inn

Address: 3801 McFarland Blvd., Tuscaloosa, AL 35405
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Tuscaloosa
#3 Family Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Stay at this Award Winning Tuscaloosa, Alabama hotel providing convenient access to key area attractions including the University of Alabama, Alabama Museum of Natural History and the Bama Belle Riverboat. Welcome to the BEST WESTERN Park Plaza where guests will experience the best in award winning customer service and accommodations at an unbeatable value. Guests staying at this Tuscaloosa hotel will be conveniently near the Bryant Denny Stadium, Paul Bear Bryant Museum, the University of Alabama campus, Battle Friedman House and the Black Warrior Railroad.The BEST WESTERN Park Plaza proudly offers 117 well-appointed, newly remodeled guest rooms each complete with cable satellite television and free high-speed Internet access. Guests staying at this Alabama hotel will enjoy an array of amenities including a complimentary hot breakfast buffet (Tuscaloosa's best hotel breakfast which includes: sliced breads, bagels, croissants, muffins, doughnuts, French toast cinnamon rolls, cereal, oatmeal, grits, eggs, biscuits, gravy, sausage, fresh pancakes, fresh fruit, yogurt, coffee, milk and three juice choices. ), Tuscaloosa's largest hotel swimming pool, exercise facilities and business services. ... more   less 
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Also Known As:
Best Western Tuscaloosa
Park Plaza Tuscaloosa
Tuscaloosa Park Plaza
Tuscaloosa Best Western

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