One of the cleanest hotel rooms I've ever stayed in, and the housekeeping people were really friendly and nice. Unfortunately, the doors and locks on this hotel's rooms are weird. When you enter your room, there is no deadbolt. There's some sort of lock that supposedly engages automatically, but anyone with a key can still get in. As a female solo traveler, this did not thrill me. (Yes, there's a stop-lock that catches the door once it's open an inch or so, but...no deadbolt? Really?) Also, the door itself is set nearly two inches off the floor--if you want your room to be dark at night, be prepared to shove a towel or two under the door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review of our property. We are always happy to receive feedback as we are always looking for ways to improve. We strive to provide a friendly and clean place for our guests to stay.
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I did want to address your concern about our locks on our guest rooms. Our doors do have deadbolt locks on them, they are what is called an automatic deadbolt. When the door closes, the door automatically engages the deadbolt lock - which gives additional security for the room without the guest having to do anything. If you want to "lockout" anyone with a key - you simply turn the knob on the inside of the door and it then engages the electronic deadbolt. Once the electronic deadbolt is engaged, a guest key and even our regular staff key will not open the door. We take safety and security of our guests very seriously here and work hard to make sure our guests not only have a clean place to stay but a safe place to stay.
As always, we welcome any and all feedback from our guests in order to make our product the best. We are not perfect but we are committed to always looking for ways to improve our product and our service. I welcome the comments of any of our past, present or future guests. Feel free to call us any time with questions, comments, concerns, or suggestions. Our staff is available at any time and can be reached at 205-553-9800.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.