This had to be the worst place I have stayed in my life. My family and I booked at the Ramada for our family reunion. The agreement made between the hotel and my family included a discounted room stay for booking 10+ rooms and the use of their meeting room for our "meet and greet." Prior to checking in, we were ensured that the meeting room would be cleaned and ready for use, but of course this was a lie. The meeting room seemed to have been used as a storage closet and had the worst smell. The day of our event, we were told that management would not allow us to utilize the space and would do nothing to rectify this wrong. This was the first issue. The second issue is the cleanliness of the hotel rooms. Upon walking into the room, you are immediately disappointed by the appearance especially when the hotel claims to have been recently completed renovated. The rugs look as if they hadn't been shampooed in years; the iron and ironing board were unacceptable for use; there was a foul odor in the room; and the bathroom cleanliness was not up to par. I guess renovated to them meant installing flat screen TVs and slapping on a fresh coat of paint. In addition, the person who made our reservations booked the wrong room types and dates for a few of our rooms. When asked to correct this situation, we were told that nothing could be done because the hotel was booked up. The management here was completely disrespectful and failed to acknowledge our concerns or assist in attempting to make our stay pleasurable. Upon confronting the manager of our issues, she told my family we had to exit the hotel and could not complete out stay. On top of that, the discounted rate we were promised was revoked and we had to pay full price for each night. This establishment has so many issues including lack of accountability, lack of respect for the customer, and lack of professionalism. NEVER stay here.
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- Also Known As:
- Ramada Inn Tuscaloosa Hotel Tuscaloosa
- Tuscaloosa Ramada Inn