We chose this hotel because of the price, amenities and location. We needed to stay three nights, but I make a habit of only paying for the first night due to previous bad hotel stays in the past. The room was clean, but the service was border-line incompetant. When we checked in I asked for a smoking room...I was given a non smoking room and promised I would be moved when the other room was cleaned...after running errands I cam back to find the only remaining smoking room had been rented...I was given a room and told it was "smiking" although there was an in room ashtry, the door was clearly marked as non smoking. I was asked to come back twice then finally got keys...they worked but the lock was broken and I couldnt get in...after the LONG walk back they issued new keys (in spite of my arguements that the keys were not the problem)...LONG walk back up...same thing...LONG walk back down...maintentance sent up to help after I was spoken to as if I were an idiot! Long story short...the window had to be taken out in order to get in the room...nowhere for me to go in the meantime...lock finally replaced 4 1/2 hours AFTER I initially paid. No discount for additional nights offered... Had to complain about blaring music in the middle of the night, and my request for a wake up call was accepted but no call was ever made to my room. On the second day, our keys were turned off, and through the whole stay I probably got more exercise than a 10 mile hike through the appalachians could have offered!
Don't accept a room that is locaated in the building in the back (300s and 400s)...you will have...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. We are truly sorry for the inconvience you experienced during your stay. We will review with our staff on better ways to communicate these issues and hope to ensure no other guest has the same issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.