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“Wow!!!” 5 of 5 stars
Review of Hotel Capstone

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Hotel Capstone
3.0 of 5 Hotel   |   320 Bryant Drive, Tuscaloosa, AL 35401   |  
Hotel amenities
Ranked #7 of 31 Hotels in Tuscaloosa
Elba, New York, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Wow!!!”
5 of 5 stars Reviewed September 22, 2013 via mobile

Recently completed my stay at the Capstone and look forward to a chance to return. Was in Tuscaloosa for a business trip and stayed at the Hotel Capstone. The recent renovations have made this property very modern and up to date. The room was of excellent size and the amenities appropriate. Staff was vey knowledgable and pleasent to interact with. The best part of the hotel is its location on the campus of the University of Alabama. Next time you travel to Tusacaloosa look no further stay at The Hotel Capstone!

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry C, General Manager at Hotel Capstone, responded to this review, September 26, 2013
We are glad that this contributor chose Hotel Capstone during their recent trip to Tuscaloosa. We are very happy that they enjoyed their stay and look forward to seeing them again!
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88 reviews from our community

Traveler rating
    51
    23
    8
    4
    2
See reviews for
47
5
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19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
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English first
laguna Beach
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 22, 2013

Really the only place to stay for game day. Traffics a nightmare but from the capstone u can walk to everything. Game. Quad. Sorority houses etc. hotel is very nice as well. Nice folks working there always pleasant and helpful. Matthew hood was instrumental in making my stay nice and always there to help. Rooms nice and clean fairly spacious considering. Beds comfy. Enjoy. Roll tide

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry C, General Manager at Hotel Capstone, responded to this review, September 26, 2013
Thank you to this guest for posting this kind review. We look forward to seeing them again, and Roll Tide Roll!
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Geismar, Louisiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 15, 2013

Every staff member was so helpful and courteous.
The maintenance man brought us fresh, clean towels while we were swimming and checked on us to make certain we were happy with the pool environment. He was wonderful!
All of the clerks at the desk were very friendly and eager to serve us!
What a great atmosphere and stay!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry C, General Manager at Hotel Capstone, responded to this review, September 17, 2013
We thank this guest for taking the time to post their review, and for the very kind remarks. It is very heartening know that they enjoyed their visit, and we always are excited when our staff is mentioned for excellent service!
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Alabama
Top Contributor
76 reviews 76 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 8, 2013

Stayed here while in town on business. Service was good and room was nice. Bed was comfortable. Bathroom was a little small but clean. The hotel is located on the lovely campus of the University of Alabama. Would stay here again if in the area.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry C, General Manager at Hotel Capstone, responded to this review, September 10, 2013
We thank this guest for their kind remarks. We are happy that they enjoyed their visit and we look froward to serving them again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lithia Springs, GA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

Recently renovated, the room was clean and well appointed. It was also within walking distance of the hall where my graduate program's orientation was held for two days. Food/room service was reasonably priced and quite tasty (I didn't eat dinner outside of the hotel either night.). The staff could not have been more helpful with directions and other pertinent information. I will definitely stay at this hotel again when visiting UA. Roll Tide!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry C, General Manager at Hotel Capstone, responded to this review, September 4, 2013
We are very happy that this guest enjoyed their visit. We look forward to seeing them again. And yes, Roll Tide!
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Mobile, Alabama
1 review
3 of 5 stars Reviewed August 28, 2013

I traveled their with a friend over the weekend. I know the bathrooms had been remodeled but I wasn't impressed with the work. The shower panel would not stay connected. The sink needed a desperate paint job. When u hit the switch, it turned off my alarm clock and tv instead of controlling the lights. The a/c isn't the best. However, the room was clean. I reported this to the front desk. Chad and Lynn was very sweet and understanding about the whole thing. I ate in the Legends Bistro before leaving. It's beautiful and all of the staff treated me and my friend accordingly. I wish their breakfast was complimentary though. With the money you pay, you deserve free breakfast. Lester always does a great job helping me move in and out the room. He has such a warm smile. He always makes me feel so welcomed when I arrive. I enjoyed my stay overall but they just need to work out a few kinks.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karnaz, Director of Sales at Hotel Capstone, responded to this review, August 30, 2013
We appreciate the kind remarks of this guest. We also appreciate when our staff members are mentioned by name so that we can reward them for superlative service.

We are very sorry to learn of the problems that they discovered in the newly renovated bathroom. We have just completed the “punch list” that is created as we inspect the workmanship of the renovated areas. This list is then given to the contractor, who goes back and makes repairs or corrections to the indicated issues. The contractor is in the process of working through this list and we would expect the shortcomings to be remedied during this process. However, we would be very appreciative if the guest would contact us so we can determine what room they stayed in and ensure the deficiencies mentioned are addressed.

We are looking forward to seeing you again in the near future!
Best Regards,
Barry Carden
General Manager
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Delray Beach, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 24, 2013

I was traveling alone to meet my daughter and help her move in her new apartment. We booked the reservation on line thru bookings.com. On the day on my arrival, the hotel did not have my resevation, and blamed the new website (bookings. com) for the mistake. It was moving weekend at the University of Alabama and all the hotels were sold out. They managed to accomodate one night and the second night I stayed in an old and run down Hotel that after all, turned out to be clean and convenient.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karnaz, Director of Sales at Hotel Capstone, responded to this review, August 27, 2013
We are very sorry for the booking mishap this guest experienced during their recent visit. There was a breakdown in communication with our third-party booking vendor and we deeply regret that our guest suffered the consequences. We would be very appreciative if he or she would contact us so we can discuss an amicable resolution to this unfortunate event.

Best regards,
Barry Carden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Capstone

Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Location: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Tuscaloosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel Capstone is ideally located on the University of Alabama's lovely Tuscaloosa campus and offers the perfect spot for business or leisure. Plan a meeting or event with us, and enjoy 8,300 sq. ft. of meeting space. Hotel Capstone is proud to be the only full-service hotel in the Tuscaloosa area. ... more   less 
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa

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