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“Great staff!! Not so great rooms!!” 3 of 5 stars
Review of Hotel Capstone

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Hotel Capstone
3.0 of 5 Hotel   |   320 Bryant Drive, Tuscaloosa, AL 35401   |  
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Ranked #8 of 34 Hotels in Tuscaloosa
Certificate of Excellence
Mobile, Alabama
1 review
“Great staff!! Not so great rooms!!”
3 of 5 stars Reviewed August 28, 2013

I traveled their with a friend over the weekend. I know the bathrooms had been remodeled but I wasn't impressed with the work. The shower panel would not stay connected. The sink needed a desperate paint job. When u hit the switch, it turned off my alarm clock and tv instead of controlling the lights. The a/c isn't the best. However, the room was clean. I reported this to the front desk. Chad and Lynn was very sweet and understanding about the whole thing. I ate in the Legends Bistro before leaving. It's beautiful and all of the staff treated me and my friend accordingly. I wish their breakfast was complimentary though. With the money you pay, you deserve free breakfast. Lester always does a great job helping me move in and out the room. He has such a warm smile. He always makes me feel so welcomed when I arrive. I enjoyed my stay overall but they just need to work out a few kinks.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karnaz, Director of Sales at Hotel Capstone, responded to this review, August 30, 2013
We appreciate the kind remarks of this guest. We also appreciate when our staff members are mentioned by name so that we can reward them for superlative service.

We are very sorry to learn of the problems that they discovered in the newly renovated bathroom. We have just completed the “punch list” that is created as we inspect the workmanship of the renovated areas. This list is then given to the contractor, who goes back and makes repairs or corrections to the indicated issues. The contractor is in the process of working through this list and we would expect the shortcomings to be remedied during this process. However, we would be very appreciative if the guest would contact us so we can determine what room they stayed in and ensure the deficiencies mentioned are addressed.

We are looking forward to seeing you again in the near future!
Best Regards,
Barry Carden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
    83
    39
    13
    6
    2
See reviews for
73
8
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33
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Delray Beach, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 24, 2013

I was traveling alone to meet my daughter and help her move in her new apartment. We booked the reservation on line thru bookings.com. On the day on my arrival, the hotel did not have my resevation, and blamed the new website (bookings. com) for the mistake. It was moving weekend at the University of Alabama and all the hotels were sold out. They managed to accomodate one night and the second night I stayed in an old and run down Hotel that after all, turned out to be clean and convenient.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karnaz, Director of Sales at Hotel Capstone, responded to this review, August 27, 2013
We are very sorry for the booking mishap this guest experienced during their recent visit. There was a breakdown in communication with our third-party booking vendor and we deeply regret that our guest suffered the consequences. We would be very appreciative if he or she would contact us so we can discuss an amicable resolution to this unfortunate event.

Best regards,
Barry Carden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MS
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 22, 2013 via mobile

I stayed in this hotel on a company trip. It was very nice and very clean. The staff was superb! Comfy accommodations, spacious rooms in a beautiful location. I can see how parking might be a problem on a busy weekend but it wasn't an issue for me. I hope to make a return visit soon!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Alamitos, California
2 reviews
5 of 5 stars Reviewed August 20, 2013

This is my daughters first year at University of Alabama and during our visits to different colleges, we stayed at several hotels. None of the hotels have compared to the what we've experienced at Hotel Capstone. The location is right in the middle of everything. The hotel is beautiful inside and the service I have received sets the bar very high for other hotels. Ralph is one of the nicest men I know.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 14, 2013

Lynn completed my reservation and checked me in. She was very pleasant and respect. Ralph was also very helpful with telling me about the area. My room was beautiful and relaxing. Housekeeping did a great Job on the rooms. I have already recommended them to others.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 2, 2013

The Best Hotel !!! The Capstone makes my goodbyes to my daughter much easier ,,
. We are from Greenwich CT. This is now my daughters sophomore year,(2nd year at the Capstone Hotel).
We arrived this trip too move her back in , we arrived and are always greeted with open arms ,. I have stayed in various hotels around the world and Honestly The Capstone is more then a hotel , it is a place where there are great rooms and always smiles .. If my daughter was ever in need of anything I know she could always be welcomed at The Capstone which makes us feel better when I am home in Greenwich CT.
So many great people at this hotel, Miss Debra,Michelle, Stacey,J.D.,BRANDON, Chris, Jamal, and of course ALL the staff at the Front desk (who always Helps me with a quick room when my daughter says" please Mamma just stay one more night.)
Thank You Capstone

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

Okay price. The bathrooms had just been renovated, so looked nice but very small. The shower head was high enough and had nice water pressure. The seal on the lower portion of the shower door was not attached. The beds were comfortable and the room was clean and attractive. It was a bit of a walk from the parking lot to our room.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Hotel Capstone

Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tuscaloosa
#10 Business Hotel in Tuscaloosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel Capstone is ideally located on the University of Alabama's lovely Tuscaloosa campus and offers the perfect spot for business or leisure. Plan a meeting or event with us, and enjoy 8,300 sq. ft. of meeting space. Hotel Capstone is proud to be the only full-service hotel in the Tuscaloosa area. ... more   less 
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa

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