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“nice stopping place” 4 of 5 stars
Review of Hilton Garden Inn Tuscaloosa

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Hilton Garden Inn Tuscaloosa
3.0 of 5 Hotel   |   800 Hollywood Boulevard, Tuscaloosa, AL 35405   |  
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Ranked #8 of 32 Hotels in Tuscaloosa
Columbia, South Carolina
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
“nice stopping place”
4 of 5 stars Reviewed October 31, 2011

this is a good hotel to stay when you're travelling. it's off the interstate. clean rooms. not located near much. a few restaurants on the frontage road walking distance are closed. good for a one or two night stay.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    73
    42
    30
    9
    11
See reviews for
65
18
10
59
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
ipswich
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2011

My family stayed here when we dropped our daughter off for the start of the school term.
We had two rooms, both clean with everything we needed. The breakfast was delicious and varied and we even had a glass of wine and some food in the restaurant one evening. Very nice, will stay here again.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
85 reviews 85 reviews
75 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 31, 2011

This is a quite location. It's a littlw away from town, but close to the interstate. If you want other food then the hotel resturant, it's a little drive. If you want brewed coffee before 6 am , you may want to consider the Holiday Inn Express across town, they are also closer to most of the resturants.

Room Tip: If you want coffee early look at staying somewhere else.
See more room tips
  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
55 reviews 55 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 24, 2011

I really wanted to like this hotel as it’s new, very clean, and all of the staff I encountered were very friendly. However, to get an excellent rank from me, you must pay attention to detail, and this place has some issues.

First, the carpet in the 1/3 of my room closest to the window was SOAKED. I mentioned this to the desk clerk and 3 days later, nothing had been done about it yet. I mentioned it again at check out and it was like they’d never heard of the problem.

Second, the beds are really uncomfortable. I’m not one to be too picky about a bed to sleep in. However, even on the “softest” setting, it was still hard as a rock and I woke up with a back ache every morning.
T
he most annoying part, though was the really slow service in the restaurant…even when it’s empty. They are very friendly, but nothing gets done quickly. Every morning at breakfast, I had to flag down a waitress to ask for coffee and water and always had to get up to ask for refills. One morning, I even went back to my room to work and came back later as they were so over-whelmed…no clean plates for the buffet, and customers leaving without ever receiving their hot breakfast. Breakfast is also disgustingly overpriced. I had scrambled eggs…that’s it and ended up paying over 11.00. Those are some dang expensive eggs! Most HGIs don’t charge for a full hot breakfast when you only get one item.

The one night I ate dinner there, there were only 5 other people in the restaurant and 2 waitresses, yet I had to get up and ask for a refill, get up to ask for my check and get up to ask for a box for my leftovers. My pork loin was COMPLETELY over cooked and dry…for the prices they’re charging, this is really unforgiveable. I guess the moral of the story is, don’t eat here.

This could be a great hotel if they’d just work out a few kinks.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGITuscaloosa, Director of Sales at Hilton Garden Inn Tuscaloosa, responded to this review, August 5, 2011
Dear Valued Guest,

We appreciate you taking the time to let us know how your stay was. It is disheartening to know that we let you down. The service that you mentioned is not characteristic of our staff in our restaurant, so let me apologize for the lack of response from our servers. We do have some new staff members, but that is no excuse to not give you the attention you deserve.

Our breakfast cost is $9.95 for a complete cooked to order breakfast including continental items and buffet. We can do a modified price for continental items, but not for cooked to order items.

Your comments are a great concern to us and we have shared them with our department managers and have been addressed with our staff. We hope you will give us another try when you are in the Tuscaloosa area. Please let me know if you stay with us again, and breakfast for that stay will be on us!

Hospitably Yours,
Traci Channell
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed July 21, 2011

Stayed here for two weeks while moving to Tuscaloosa for a new job. The hotel staff were fantastic and were there to serve in anyway they could. The hotel is in a centrally located to restaurants, movies and of course, The University of Alabama...Roll Tide! If you are going to stay in Tuscaloosa, look no further...

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 20, 2011

Traci and John are great people and run a wonderful hotel. The location is perfect and the F&B is also great!

I will be back, HGI is a great business hotel

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buda, Texas
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 19, 2011

A little loud at times but no real complaints to speak of. A free breakfast would be nice as well but then the rates would just go up. Easy to get to and convenient to UA if you are here to check out the university. We only paid 99 so call and speak to someone to get a better rate than what is normally published.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGITuscaloosa, Director of Sales at Hilton Garden Inn Tuscaloosa, responded to this review, July 20, 2011
Dear Guest,

Thank you so much for your recent stay at the Hilton Garden Inn Tuscaloosa. We are glad to have served you! Relationships are so very important to us, so we look forward to your future stays. Please let us know when you visit again!
Hospitably Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tuscaloosa

Address: 800 Hollywood Boulevard, Tuscaloosa, AL 35405
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Tuscaloosa
#13 Business Hotel in Tuscaloosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tuscaloosa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
Hilton Tuscaloosa

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