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“Terrible service, unprofessional employees and extra charges” 2 of 5 stars
Review of Candlewood Suites Tuscaloosa

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Candlewood Suites Tuscaloosa
2.0 of 5 Hotel   |   651 Skyland Blvd East, Tuscaloosa, AL 35405   |  
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Ranked #2 of 32 Hotels in Tuscaloosa
1 review
1 helpful vote 1 helpful vote
“Terrible service, unprofessional employees and extra charges”
2 of 5 stars Reviewed April 11, 2011 via mobile

I stayed in this hotel one night and they charged me $50 in addition to the price for both rooms that they said would be released on check out to my debit card .....IT WAS NOT!!!!!......They also told me they would give me a discount because the air wasnt working and THEY DID NOT!!!!!!!!!!!!

  • Stayed April 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheree_slaten, General Manager at Candlewood Suites Tuscaloosa, responded to this review, April 18, 2011
As the Hotel's General Manager, I would like to apologize for any inconvenience you may have experienced at our hotel. We take customer service very seriously.

After speaking with the front desk associate who checked you in, I understand that you had a problem with your air conditioner. I do apologize for the fact that the previous guest from the day before had turned the air conditioner off. For your inconvenience, we offered a 35% discount that we were happy to give to you. This was posted to your accompanying guest's debit card, as you requested on April 9th.

The additional $50 that is mentioned was not charged to the debit card. It was only an authorization. As all other hotels do, we authorize a credit card for possible incidentals such as long distance phone calls, charges to our Candlewood Cupboard, etc. This amount is only an authorization and is released upon check-out (In your case, April 9th). This hotel policy is posted at our front desk for all arriving guests to read upon check-in. This policy explains that the release of these funds may take up to 10 days, depending on your particular bank's release procedures. However, all authorizations have been released on our end, as well as the 35% credit that we were happy to apply.

As you can tell from our prior guest's reviews, we strive to make each guest feel genuinely comfortable and happy at our hotel. We apologize for not exceeding your expectations. I assure you that my team and I will take your comments seriously. We will continue to work toward making each and every guest experience enjoyable and memorable.
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122 reviews from our community

Traveler rating
    93
    14
    7
    6
    2
See reviews for
31
14
10
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Oxford, Alabama
1 review
5 of 5 stars Reviewed February 23, 2011

We were in town for a wedding and they gave us a late check-out without additional charge.
The complimentary dinner on tuesday was super nice.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2011

Hotel is as expected for its class.
However, the staff need to be reminded what is professional and what is not.
Trying to "hook up" with guests is definately not professional or appropriate.
Keep it businesslike please.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2010 via mobile

Room had been remodled and so was the bathroom large refrigerator minutes from shopping dining. Breakfast eS what I expected for continital style. Great price

  • Stayed December 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed December 17, 2010

We always stay here when doing business in Tuscaloosa. The staff is wonderful and the hotel is always clean!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
1 review
5 of 5 stars Reviewed December 15, 2010

I spent a week at this hotel. From the moment I walked in, I was treated as if I were a guest in someone's home. The room had a kitchen, in addition to all the kitchen supplies - like silverware and dishes. This was great! They have a small grocery store too, where I was able to get some food, so that I was able to cook in my room for several meals, rather than having to eat out every day. In fact, on Wednesday night, the management team had a guest appreciation dinner for all the guests. They had a full dinner catered in for eveyone. I had never seen anything like this before! The staff was so friendly and knowledgeable about the hotel and the city itself. They have free use of their washers and dyers, so you don't have to go back home with a bunch of dirty laundry. This was super! I have to go back to Tuscaloosa in January for, and I will most certainly stay here again!!!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2010

We recently stayed here while in town for an Alabama football game. The room was clean upon arrival, and the front desk staff was friendly and efficient. The hotel is right off the interstate, and only a few miles to the Alabama campus. The room was generally comfortable. Only downsides were some noise from the road (but running the heater covered it) and minimal soaps/lotions provided. We would stay here again.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Tuscaloosa

Address: 651 Skyland Blvd East, Tuscaloosa, AL 35405
Phone Number:
Location: United States > Alabama > Tuscaloosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Tuscaloosa
#6 Family Hotel in Tuscaloosa
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Tuscaloosa 2*
Number of rooms: 76
Official Description (provided by the hotel):
Expect Superior Service at Our Extended Stay Hotel in Tuscaloosa, AL If you're looking for a relaxing getaway or a comfortable place to stay during a business trip, then drive past the cheap extended stay hotels in Tuscaloosa, Alabama and stay with us at the Candlewood Suites of Tuscaloosa. Our hotel is conveniently located 6.1 miles from Tuscaloosa Regional Airport (TCL) and near Interstates 20 and 59. The University of Alabama and other local colleges offer unique entertainment and attractions for the region. You can visit the University of Alabama's many museums, the arboretum or a sporting event while lodging in our Tuscaloosa, AL hotel. Enjoy the outdoors with a round of golf at one of the nearby courses or walk the nature trails at the Moundville Archaeological Park. Our all suite hotel in Tuscaloosa offers a convenient location for business travelers, with downtown Tuscaloosa, Mercedes Benz, Phifer Wire, DCH Hospital, JVC, BF Goodrich, Michelin, Law Enforcement Academy of Tuscaloosa and Delphi all near the hotel. We also have a meeting room, 24-hour business center and free high-speed Internet access to help you complete work while traveling. Our all suite hotel in Tuscaloosa makes extended stay travel and relocation easier with amenities like the Candlewood Cupboard, lending library and suites with fully equipped kitchens, 32-inch TVs, work desks and triple-sheeted beds. Book your extended stay in Tuscaloosa with us today! ... more   less 
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Also Known As:
Candlewood Suites Tuscaloosa Hotel Tuscaloosa

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