Where to start? Booked a room one week in advance only to be told that I could not stay for my whole reservation when I arrived AND was charged the cancellation fee. After driving 800 miles, this was a major inconvenience. When the issue of the cancellation fee came up, the owner/manager was extremely rude. And I do mean extremely. The incident has been reported to the local Chamber of Commerce and the Better Business Burreau.
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