We arrived around 1:00 pmJune 24, 2005 after a 14 hour trip from Texas at the Las Brisas on the BaySpanish Fort . We had reserved one room 2 double beds No Smoking for two adults and 2children age 5 and 1yr through Expedia. We were told that we could not check in yet, so we decided to visit a friend and told the front desk we would be back in a few hours and they assured us they would have our room ready. When we returned around 6:00p.m. we were given the key to a room on the third floor, when we opened the door, the air conditioner was sitting in the middle of the room, torn apart. I went back down, with luggage and baby and was told the only other room available was a smoking room Since my grandson has asthma, this was not an aption. I told them we could not use the smoking room and asked for the manager as the two girls at the desk were very rude . The manager came out and apoligized and sent us up to the fifth floor, as we were walking over to the elevator, the two girls at the desk were making rude remarks and talking about us and pointing at us as if we had done something wrong. We went to the room on the fifth floor, and the carpet in front of the bathroom was flooded- water ran over the tops of our shoes.
We then went back down to the front desk, and asked for a refund. I had to use the desk phone to call Expedia, where I was on the phone for 30 minutes, trying to find another room in town and get the charges refunded for this nightmare. The girls at the front desk were still acting as rude as possible. My grandson was crying and tired .
This hotel is a farce ! It is nothing like what it depicts on the internet. The carpet is old, stained and stinks, the pool is dirty the walls are mildewed, paint is peeling and the front desk has a rough piece of plywood for the counter, that has splinters while you sign in ! I am 52, have traveled all over the U.S. and NEVER have I had such an experience at a hotel and been treated so atrociously!! P.S the view of the bay on the back side is littered with what looks like old garbage and furniture (Probably from the storm last summer) that has never been hauled away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.