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“Excellent Boutique hotel with superb relaxing atmosfeer” 5 of 5 stars
Review of URBN Hotel Shanghai

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URBN Hotel Shanghai
4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
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Ranked #58 of 3,970 Hotels in Shanghai
Shanghai
1 review
1 helpful vote 1 helpful vote
“Excellent Boutique hotel with superb relaxing atmosfeer”
5 of 5 stars Reviewed March 12, 2009

Took my wife for a surpise night out. Staff on arrival most helpfull and friendly and very important: all perfect english speaking which is not all that common in China. Everything was ready. No confussion about anything. We stayed in the courtyard suite which was superb. The room was equiped with everything necessary including a little outside patio with in the back a seperate room with a huge Jacuzzi from which you have the option to watch a movie of your choice, from the dvd selection that is in the room, on a large flatscreen. Wonderfull. Beware: you'll be extremely wrinkled if you watch a complete movie... Loved it.
The whole hotel is very stylish decorated which gives you a very relaxing feeling. We very much like good food and the restaurant did definately not dissapoint us. Here also all staff english speaking and very good service. Very good menu with excellent selection. All in all a very well spend day. We really enjoyed it!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmonricat, Sales and Marketing Manager at URBN Hotel Shanghai, responded to this review, April 1, 2009
Dear PieterdeWaart,

It's great to hear from a guest that has stayed in our Courtyard Suite! (the only one in the property). Thank you very much for your review of both the hotel and the restaurant. Reviews like these motivate us to do better!

All the Best,

The URBN Team
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Stuttgart
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2009

I stayed for a few days in Shanghai and the last 2 nights in that fantastic URBN hotel. It was perfect to relax at the end of the vacation because of the whole flair of this place. The design is outstanding, the rooms are comfortable and very clean and the friendly staff was very helpful at any time.
I really enjoyed the great bathroom with a kind of rain shower in the middle the room and the huge bathtub. The 24 hour room service delivers also awesome food for an axceptable price. The WiFi internet was also included as the big TV with international channels. There were a DVD player and some English movies in the room as well.
In the end I have to mention the very friendly staff. There was no time they declined a request (e.g. cleaning the cloak at 5am) and that always with a smile and eye contact!

I will definitely go there again!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmonricat, Sales and Marketing Manager at URBN Hotel Shanghai, responded to this review, April 1, 2009
Dear chrimp,

We are always at your service at 5AM or any other hour!
Thank you for your very encouraging words about the staff. We will try our best to deliver the utmost service!

We do hope you return!

All the Best,

The URBN Team
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shanghai,
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2009

URBN is outstanding! From the location, facade design, theme, rooms and ofcourse their super friendly and cordial staff, I just fell in love with all of it.

With the nature of my job, being an event planner, I frequent five star hotels.Things are pretty one and the same in most hotels i've been, like things are kinda expected but with URBN it totally made a mark. The whole property might be pretty small but everything just came out to be perfect than expected.

The rooms are really something that you don't even want to leave. Really comfortable beds, first class sheets and the room designs are exquisitely done. Then top it with very friendly and pleasant staffs. I can just remember vividly my whole stay at URBN.

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmonricat, Sales and Marketing Manager at URBN Hotel Shanghai, responded to this review, April 1, 2009
Dear sweetcoco,

Coming from an event planner, and a person who is very familiar with 5-star service, we are especially happy about making your stay "superb'. Thank you for trying-out our boutique hotel!

All the Best,

The URBN Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2009

I recently spent two nights at the URBN Hotel in Shanghai. Located on a nondescript side street just north of the Jing An Temple, URBN is located a bit further away from common tourist destinations (People's Square, the Bund, Pudong) than the big-name hotels, though it is a fairly short walk to the Metro line 2, and to the shopping district along Nanjing Road W.

The design of the hotel is quite lovely and soothing. The main floor encompasses reception and a restaurant (Room 28), plus some lounge seating areas for visitors. The restaurant was quite nice, with a good selection for weekend brunch, dinner, and the morning buffet/a la carte service.

My friend and I were each in a Garden View room (with large south-facing windows overlooking the courtyard), and our rooms were quite spacious. The rooms have more storage space than is imaginable: two large closets, bathroom storage cabinets, dressers, shelves and more. The layout is nice, as well; while the bed is in the middle of the room, there is a sunken living room between the bed and the window, creating a distinctly different space for lounging.

One frustration with the room was that there were no fewer than five different places in the room for lightswitches, with no central means of turning lights on/off, making it a bit of a scramble to figure out how to turn off individual lighting schemes. Another was that there was a yoga/exercise kit in the closet for guest use -- with a small tag on it noting that, if opened, the hotel would charge the guest and the guest could take the kit home. Considering that the cost of the kit was rather high (USD$50-60?) and that I had just stayed at a hotel that offered two yoga mats in the room for guest use for free, I was a little put off.

Our only other concern with the property was that restaurant reservation requests that we had sent to the hotel (in a follow-up to a concierge introduction email presenting that option) were missed or ignored, so we had to modify plans after our arrival.

Overall, the experience of staying at URBN Hotel Shanghai was quite good. It provided more warmth and charm than the larger tourist/business-grade hotels, and helped me explore a new part of the city.

--

As a side note: Presented as "China's 1st Carbon Neutral Hotel", one might expect super-green practices to be in place at URBN (think: composting toilets, all energy efficient appliances, high-efficiency weatherproofing), but this claim is instead upheld by the hotel's investment in carbon credits. It's a nice claim for them to have, but there could probably be more done by staff and guests alike to minimize the impact of operations.

  • Stayed February 2009, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwest
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2009

I have traveled to China a few times now and was turned onto this hotel by a friend. I was very impressed. The service was excellent, to say nothing of the accommodations. People were friendly and extremely helpful. I speak no Chinese and they were able to more than make up for that with excellent English. The rooms were so beautiful. After a day in meetings and out in the busy, draining atmosphere of the city, it was like coming to a peaceful oasis. I have stayed in hotels all over the world both “budget” and “luxury” and URBN is not in my top-five choices. People, atmosphere and extra touches all made me feel like I was having an authentic Asian experience with the comforts that I don’t want to leave behind from home.

  • Liked — Staff, Rooms
  • Disliked — Nothing
  • Stayed January 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
2 of 5 stars Reviewed January 22, 2009

Stayed here for a few days in October 2008, really not a good hotel experience.

URBN is lacking the character that makes a great hotel, on the surface (i.e. before you have stayed there) it seems to have it - great looking design, great idea going carbon neutral - however after a day or so I realised that these superficial qualities were not backed with substance - the service was lacking and many things that should be standard in a decent hotel either did not work or were not available.

Luxury is about going that step further, URBN falls short of even the basic criteria for a 4* hotel, let alone a luxury one.

  • Liked — The Bed
  • Disliked — The Hype
  • Stayed October 2008, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Hong Kong
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2009

Coming from Hong Kong, we are used to great and out of the ordinary hotels already but the URBN hotel in Shanghai is definitely something different.

We booked a Studio Lounge and the room was exactly what they tell you on their web site: “designer’s choice”

Totally different than a normal 5 star hotel room: the bad tub was next to the bed in the middle of the room, the bed and the living area were integrated into one huge living space and there was a lot of storage space (esp. compared to the cramped wardrobes we usually see in hotel rooms)to store your stuff. Still some small things were missing, the TV had only 2 channels, but the hotel offers a huge selection of dvd’s and this was better because I could catch up on some movies I missed. From previous visits in China I remember that most TV channels are in Mandarin anyway. An intriguing language, but I don't master it.
One things to be aware of is that the room has various different levels which might be inconvenient for disabled people or people traveling with you. The room had free WiFi, which is still very rare for Chinese hotels. Many hotels just charge ridiculous prices to use internet. There was no good mirror in the room if you want to look at your self and try to shave in the bath room was difficult as there was no good mirror and it was a bit dark.

As it was Christmas, I had some friends over for dinner and this was just great, a real Turkey dinner with trimmings. The staff is great in the hotel and on Christmas day the General Manager was there to wish every one Merry Christmas. A real personal touch that we really appreciated. I can understand that some people without some understanding of this hotel’s feel & design would not like it here but it is totally chic and stands out on his own, without throwing in the usual big designer names. Great stay, great food, super room, I shall definitely come back!

  • Liked — The design and layout of the rooms, friendly personalized service
  • Disliked — Bathroom lacks proper mirror
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about URBN Hotel Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #58 of 3,970 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Hotel Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant, beergrdn, which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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