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“Great Event Space” 5 of 5 stars
Review of URBN Hotel Shanghai

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URBN Hotel Shanghai
4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an)   |  
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Special Offer
URBN & Uber Package
Ranked #50 of 3,985 Hotels in Shanghai
Shanghai, China
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Event Space”
5 of 5 stars Reviewed September 16, 2013

We had a wonderful event hosted at the courtyard of Downstairs at URBN hotel yesterday evening. The management was really professional throughout the planning and organization. At the event the staff were helpful, knowledgeable and ensured that everything went smoothly and everyone had a great time. We were very impressed with our experience and would highly recommend the venue for all types of events from corporate gatherings to personal events.

Room Tip: Great outdoor space in the Spring or Fall
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, September 17, 2013
Dear FieldShanghai:

Thank you very much for taking the time to tell us about your event! Lan, Samson, and Chris - URBN's Event Coordinator, F&B Director, and Executive Chef, respectively - work very hard, along with their staff, to ensure the food, service, beverages, and overall atmosphere of each event is excellent and special. I feel very fortunate to be able to work with them.

I'm glad we were able to reschedule after the rainstorm last week! Please let us know if there is ever any of us can do to be of assistance in the future.

Best,
Claire
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Shanghai, China
1 review
4 of 5 stars Reviewed September 15, 2013

Spent an evening with a big group at the URBN hotel and was extremely impressed by the quality and capabilities of the staff. Food was great - fresh and clean, and our group was treated very attentively. Most of all, it is a beautiful hotel- relax in the outdoor terrace area surrounded by bamboo and gorgeous trees. A small sanctuary in the middle of the big city!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, September 17, 2013
Dear Chris:

Thank you so much for your wonderful review! Lan, Samson, and the entire F&B team here at the URBN are thrilled to hear you enjoyed yourself at your event.

I hope you will come visit again soon!

Best,
Claire
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USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

Inconspicuously located on pleasant Jiaozhou Road in the central Jing’an neighborhood, the URBN Hotel is a near-perfect refuge from the intoxicating but at times overwhelming bustle of Shanghai. The URBN is becoming more well known because of its commendable practices of sustainability, its beautiful architecture (which uses recycled materials and items in a sophisticated and kitsch-less environment), the quality of its restaurant, and the successfully unique layout of the rooms, which are a pleasure to return to. The only minor issue with our room was that the air-conditioning was a bit uneven, but somewhat understandable given that Shanghai was undergoing a once-in-decades heat wave while we were there. The lobby and common areas were cool, welcoming, and full of design-interest.

The staff at the URBN were friendly, professional, good-natured and helpful. Everyone was nice, but I’ll make a special mention of Clark, who consistently helped us, answered our questions, and offered great historical stories about Shanghai and the neighborhood.

The Jing’an subway stop is nearby, only a five-ten minute walk, and you can even walk to the Former French Concession in about fifteen or twenty minutes. In fact, you can walk underground through posh shopping areas for much of the way, emerging right at the Yan’an elevated road.

The URBN is a boutique hotel, so it will have prices in that category, but not particularly onerous for Shanghai. I found it a special place, and while everyone has different ideas about what a special place might mean, I thought that it was clearly worth it. So if you’re able, offer yourself the treat of staying at the URBN, which may encourage other hotels in the city to move in the direction of sustainability.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, September 15, 2013
Dear Guozijian:

Thank you so much for your taking the time to write such a wonderful review of your stay with us! Besides giving us very very kind feedback on our service and design, I'd like to thank you for pointing out Clark, our Front Desk Captain. He's absolutely wonderful.

You obviously explored an impressive amount of Shanghai during your stay! I hope we can see you return in the future (Shanghai is a very very big city with a never ending supply of fun things to do!!).

Best,
Claire
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Hong Kong, China
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 12, 2013

I've stayed at URBN Hotel 3 or 4 times for work related trips to Shanghai over the past year. It was originally a post office, so is quite spacious and has been converted to a hotel using recycled bricks and wood, which gives it a nice homey look.

Check-in is good and I've found the staff friendly and they speak good English. They've been helpful with reservations and finding things in Shanghai. The entrance is a bit dark at nighttime and they should probably illuminate the name for first-time guests. Rooms are very spacious with a good bed and shower.

The breakfast is very good and the courtyard is great for eating or drinks; it is a nice treat in Shanghai. The food is quite tasty, though evening service can be a bit slow. I would recommend this hotel.

Room Tip: I prefer the rooms in the front as they are nice and bright and you can see trees.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, September 15, 2013
Dear Darren:

Thank you for the review! The staff will especially appreciate your feedback on their performance.

I hope you will continue to stay with us for all your future business (and hopefully vacation) trips in Shanghai!

Best,
Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casablanca, Morocco
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Large rooms in à king of japanese style
Shower ans bath perfect
And nice Small garden to get breakfast lunch or dinner
Only the Tv system all in chinese need improvment
Restaurant is good
Bar on first floor is great too
Only the breakfast can havé mioe suggestions
À small plus for the roof terrasse bar and lounge really cool

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, September 5, 2013
Dear Mr. Friedmann:

Thank you for your review of your stay with us, both here online, and for your in-room comment card! It means a lot to the staff to receive feedback from our guests, as it allows us to communicate and brainstorm on ways to improve, as well as recognize positive hotel performance! Thank you very much!

I apologize for your experience with our television. We are in the midst of planning a drastic technology upgrade in the coming months. I feel confident that you will find yourself very satisfied with our television selection upon a return trip!

As for the selection in the restaurant, we will also be upgrading our kitchen this Fall, and during that time, we will be planning a brand new menu that will include a new breakfast selection.

Very exciting things happening at the URBN! I hope to see you here with us again soon!

Best,
Claire
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Shanghai, China
1 review
4 of 5 stars Reviewed August 29, 2013

Just had a dinner party there last night, good food and experienced restaurant staff service.
A nice eco place, with decent appearance not like else eco place look odd to me.
All party person like the design style and would like get back themselves having a drink, a dinner or an afternoon tea.
As an event organizer, helpful & experienced staff offered me a pleasant experience as well.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, August 30, 2013
Dear Chris:

Thank you very much for taking the time to let us know about your experience at Downstairs with David Laris! Please look out for us in the future, as well are planning for a new fall menu in the coming weeks!

Please let us know if we can be of any assistance in the future.

Best,
Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hangzhou
1 review
5 of 5 stars Reviewed August 19, 2013

I have traveled to China a few times now and was turned onto this hotel by a friend. I was very impressed. The service was excellent, to say nothing of the accommodations. People were friendly and extremely helpful. I speak no Chinese and they were able to more than make up for that with excellent English. The rooms were so beautiful. After a day in meetings and out in the busy, draining atmosphere of the city, it was like coming to a peaceful oasis. I have stayed in hotels all over the world both “budget” and “luxury” and URBN is in my top-five choices. People, atmosphere and extra touches all made me feel like I was having an authentic Asian experience with the comforts that I don’t want to leave behind from home.

Room Tip: higher floors have beautiful views
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review, August 20, 2013
Dear Angela:

Thank you so much for your review! I'm so glad you had a comfortable stay with us. We strive to offer our guests a place to relax amidst the hustle and bustle of the city, and I'm very happy to hear that you were able to have just that kind of experience.

Please let us know if there is anything we can do for you in the future. I hope to see you back with us very soon.

Best,
Claire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about URBN Hotel Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an , Jing'an Temple
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #50 of 3,985 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Hotel Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant, beergrdn, which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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