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“Loved the decor + immaculate” 5 of 5 stars
Review of URBN Hotel Shanghai

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URBN Hotel Shanghai
4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
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Ranked #68 of 3,934 Hotels in Shanghai
4.5 of 5 stars 376 Reviews
Los Angeles
Top Contributor
123 reviews 123 reviews
40 hotel reviews
Reviews in 50 cities Reviews in 50 cities
211 helpful votes 211 helpful votes
“Loved the decor + immaculate”
5 of 5 stars Reviewed September 3, 2012

My teenage daughter and I stayed for 3 nights at the end of June.

During our month in China it was our favorite hotel of the following: Hotel Icon (Hong Kong), The Opposite House (Beijing), Peninsula (Beijing), Sofitel (Xi'an), and Buddhazen (Chengdu).

I booked the room through the website months in advance. At the time, there was a special rate of 3 nights for the price of 2 including breakfast.

We stayed in Room 1, a garden view room with a king-size bed that was made up as twins.

We loved this hotel for the following reasons:

Decor and room
Beautiful and creatively used materials (gray brick, wood, linen). Room was large with a step down lounge area that had a built-in sofa extending the length of the window and wrapping around to create a rectangle. Floor to ceiling windows overlooking a bamboo-walled garden. Extra deep soaking tub and fabulous gray tiled shower. Everywhere you look in this hotel, something attractive is happening.

Bed
Firm, comfortable, crisp white linens, feather pillows.

Food
Amazing breakfast - we could choose whatever we wanted off the menu! My favorite was the house-made muesli. We ordered room service for my daughter and she loved the creamy macaroni cheese (hold the truffle oil).

Housekeeping
The URBN is immaculate! Housekeeping is discrete; you never see them but our room was always spotless and everything that needed replacing was. There is turn-down service with chocolate.

Service
Friendly, helpful, and mostly English speaking.

Clientele
International, tourist and business, spiffy.

A few items were less than perfect:

Location
I don't know Shanghai and I couldn't quite understand the location...we had to take a taxi everywhere.

Wood
Some areas of the wood paneling in the room needed to be refinished.

Lighting
Low light at bathroom mirror

Bathroom
Only one sink and inadequate space around it.

Temperature
Hallways were overly warm and humid.


On my next trip to Shanghai, I would stay at the URBN - and if not there, I might investigate choices on the Bund, perhaps the Peace Hotel.

Room Tip: Room 1 was perfect. I would ask for something that was similar.
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2012

The hotel is extremely causy and particular.
It's built partially recycling materials from old french concession houses and has a very warm and familiar feeling. The bedrooms are all nice and nothing like anything you can find in town.
They kind of look like a classy elegant bedroom of an old boat!
The location is convenient and 5 minutes form Mtr, but offers a slightly more local neighborhood than close by hotels. You can find local massages, fruit stores and nice bars around.
There is also "Di Vino" a little italian wine bar at 3 minutes walking distance.
Last but not least you are in Jing'an in a small hotel and not in the usual big 200 romms+ hotels where the service unfortunately never meets expectations.
Cheers
Filippo

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 26, 2012

My wife and I live in Shanghai, but decided to have a mini-getaway in our home town.
We chose the URBN Hotel without knowing too much about it. We were in luck...

Great location, great design (love the reception area with the "suitcase wall"), we also appreciated the fact that the entire hotel is designed using reclaimed bricks and wood from the former French Concession. Our room was very nice, plenty of space, very comfortable bed.

Friendly staff, they could maybe have been a little more attentative...

Complimentary afternoon drinks and snacks in the lounge - nice touch. A bit strange that they only offered Beer and Spirits - no wine!

Dinner in the Downstairs restaurant - we cleaned our plates!

We will most probably do this again sometime, and definately recommend this hotel to friends and family.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2012

We booked a garden-view room at URBN based on numbers of positive comments on TripAdvisor.
UBN is a very special and unique place, with alternative and vintage taste.
Rooms are spacious, "different" and very pleasant.
The overall atmosphere is so "cool" that sometimes, the staff gets caught into this coolness ...
On our first day, there was a small incident, which did not make us too happy! We made it known and management reacted immediately and applied corrective measures swiftly. From then on, we were fully pleased and satisfied about our stay.
Ferguson, the F&B manager deserves a particular and warm "thank you" for his customer-focused attitude and great friendliness.
If you are looking for something different, don't hesitate to try URBN !

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 21, 2012 via mobile

The rooms arr very tastefully and uniquely decorated. The staff is very attentive and genuinely caring, which more than makes up for the small trouble we were put through. The hotel has a very bizarre structure where some rooms are in between floors. This is probably due to the fact that the hotel is converted from a historical post office. However the wifi connection is very spotted in these rooms, which was the first room we were put in. We ended up getting switched to a bigger room, unfortunately the ac was not working. When we talked to the front desk about this problem, they fixed it the next day and sent us a bottle of wine to compensate for our trouble. This we appreciated very much and we would definitely stay here again when we come back. P.s. the complementary happy hour everyday from 5 to 7 is not to be missed! The goat cheese canape is a must have.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 16, 2012 via mobile

Great location hotel in heart of Shanghai. If you don't like big corporate hotels then this one for you: it's relaxed , cool and very comfortable. Minimal design rooms but with all the comforts and great bathrooms. Feature bath in the room great looking but slightly incongruous with the eco image. Took me 2 days to discover the bar fridge and as I was not paying attention was slightly confused that I was on floor 2 1/2! Tried to get the manicure they advertise and reception did not know about it and tried to change some US$ and they did not have any Chinese RMB cash, maybe the downside of a small hotel. Don't order the wilted spinach and poached eggs for breakfast unless you really like a lot of garlic at breakfast! But these are small gripes and all the fun and style of the place more than made up for these. Never want to stay anywhere else in Shanghai than here.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 12, 2012

Fab hotel - will definitely stay again. We recently stayed four nights after a couple of nights at a big name five star hotel in the Bund.

Urbn is a stylish relaxing retreat from the energy of Shangai. Only two blocks from the metro and in a nice neighbourhood - and not too far from the beautiful French concession area.

Rooms are very comfortable and appear just as photographed on the hotel's website. Lovely design including sofas/day beds you can easily fall asleep on. Vines hung down over our window which birds visited. One thing I particularly liked was that you could open a window and also hear sounds from outside - something that bugs me about big name five star hotel chains.

The restaurant is great - western style menu - and the outside courtyard is a lovely place to sit in the afternoon and enjoy snacks and a glass of wine. Breakfast menu is lovely.

The only thing I'd suggest for the hotel is that it provide four drinking water bottles per day per room for free instead of two. It can take two people more than two bottles of water to brush their teeth each day!

Room Tip: Rooms on the top floor facing the garden have vines falling over their windows.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about URBN Hotel Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #68 of 3,934 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai is an award winning design-meets-sustainable chic 26-room boutique hotel built by 100% recycled and locally sourced materials. URBN's downtown location near Jing'an Temple Metro Station is a convenient walk from a myriad of Shanghai's finest shopping and dining options. All rooms provide complimentary WiFi. The hotel offers an on-property restaurant, 24-hour gym, bar and function spaces. ... more   less 
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