URBN Hotel is really a beautifully designed and it really is in a nice location, at first like many reviews here says, when you go into the humble entrance gate from a local street in China, you really are directly in a different place. The terrace with the bamboo and the Zen feeling is really beautiful and nice to be confronted to in the busy streets of Shanghai. The Lobby is also really well designed, the suitcase walls, amazing!
The staff was also very friendly, which is of course a great plus, although it seems some of them are still greens in the industry.
Upon entering our room, we had booked the Atrium Room, we are amazed by how warm and cozy, yet spacey it was. And we were totally in love with the Atrium Bathroom. It is really long and the use of black 'stone' with the white window in the back where light shines through, is really beautiful done. Then you have the wall mirrors in the long bathroom where at the end is the very big and deep square bath. We used the bath where the very big white window is located and the lights shines; it was a very nice experience. The bed was also very comfortable and spacious. And of course the free wifi is a very nice addition. The sunken lounge and the long connected sofa were nice to sit on but better to have fun walking on them.
Now to the negative experience while staying at URBN Hotel.
The first night there was no problems at all and everything was very nice. Then there is the second evening/night. Upon returning from a day out in the city, we came back to a very dark lobby and a bit of a chaotic scenario. What happened was that there were some electricity problems which caused the electricity shutdown parts of the hotels, which included the lobby, rooms and hallways. We found it a bit strange but at one point suddenly the lights went on again. During the night, there was strange sound while we were trying to sleep, and we first did not know what it was. Then we recognized that is were dripping sounds and we were right because water seemed to leak from the ceiling air-conditioning. This happened somewhere between 1-2 AM after a very tiring day while touring. And we put our luggage there so, things got a bit wet, because it seems it had been dripping for awhile without us really noticing it. We called the service desk and ask someone to come to check it for us. One staff quickly came to our room and checked it out and asked us to wait so he could get a technical staff to come. But when he returned he said they will move us to another room, to the Garden View room, which was not not that great, because we did really like the Atrium room. So at 2 AM we had to pack all of our luggage and drag it to another.
The above were the only thing that was negative, and it seems they just had a bad day.
The next morning we asked for a late checkout because we were quite tired, which they gave us. During the checkout they were quite friendly and they knew about the problems that happened. Although it was little disappointing to not have something complimentary because of the technical problems in middle of the night. But the staff that were working in the lobby were still fresh in the industry, so we get that there was nothing for the technical problems.
In conclusion, URBN is a very very beautful designed hotel that you definitely will enjoy when staying there. Waking up in a beautiful room and resting after a full day out in Shanghai, you really can in URBN. Although for some problems, it seems that it was just a bad day for them.
All in all, I would definitely reccommened URBN to any visitor in Shanghai.
- Official Description (provided by the hotel):
- URBN Hotel Shanghai is an award winning design-meets-sustainable chic 26-room boutique hotel built by 100% recycled and locally sourced materials. URBN's downtown location near Jing'an Temple Metro Station is a convenient walk from a myriad of Shanghai's finest shopping and dining options. All rooms provide complimentary WiFi. The hotel offers an on-property restaurant, 24-hour gym, bar and function spaces. ... more less
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