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“2 nights in Shanghai as an amazing dream :-)” 5 of 5 stars
Review of URBN Hotel Shanghai

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URBN Hotel Shanghai
4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
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Ranked #62 of 3,976 Hotels in Shanghai
Les Herbiers, France
1 review
2 helpful votes 2 helpful votes
“2 nights in Shanghai as an amazing dream :-)”
5 of 5 stars Reviewed May 21, 2011

design hotel in Shanghai
the room is very large and cosy.
staff is nice

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 30, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Sometimes it's nice to receive short, concise comments like yours that point out the important aspects of our hotel: we have large and cozy rooms and our staff is very nice! We hope that next time you stay with you, you will take advantage of our services more, especially our URBN Lounge, now open daily from 5pm-7pm, and our fabulous gym partner, ONE Wellness. We hope to see you again soon!
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404 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Sydney, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 18, 2011

We were very impressed with the URBN hotel. From its amazing high design surrounds, excellent customer service, fantastic western-style restaurant (if you want a break from chinese food), luxurious rooms...the list goes on! Jonathan (Guest Experience Manager) went above and beyond to assist us through some of our changed flight arrangements.
We will definitely be back!

Stayed April 2011, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 30, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We are always delighted to hear about our guests' experience with us. It was so nice to have you and the rest of your family stay with us recently, and that we were able to help take care of some last-minute changes to your flights. Please drop by again soon and take advantage of our new URBN Lounge in our 4th floor Social, offering complimentary drinks and snacks for all our in-house guests daily from 5pm-7pm. See you there!
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Helsinki, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 16, 2011

We come quite frequently to Shanghai and normally stay at business hotels. Since our firm is close to URBN, we wanted to try this small intimate boutique hotel - luckily so! 10 days at the URBN were filled with rare and enjoyable treats, such as the ambiente with an intimate garden, refinely designed interiors, all with recycled and locally sourced materials. 'Downstair' restaurant had a selected, tasteful menu, and all ingredients used were from reliable providers of organic food.
A bouquet of flowers to the staff at URBN!! For a foreigner with no Chinese skills they made our stay relaxed and warm spirited, providing excellent services.

Extensive information of the impressive features of the URBN Hotel recommended to check on the Web!!

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 17, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We are so happy to hear your stay with us was memorable. Since you are familiar with the neighborhood, you are well aware of the benefits and perks of living in Jing'An and its close proximity to public transportation, local and foreign restaurants, and trendy boutique clothing stores. It is a privilege to be in this part of Shanghai, and we are grateful to pass these benefits on to our guests. No Chinese language skills? No problem! Let our knowledgeable and bi-lingual staff assist you with any questions or concerns you may have. Thank you for the kind words and thanks also for the plug about our website!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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Beijing, China
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 16, 2011

I had a last minute business trip to Shanghai in April, and a friend of a friend recommended this hotel. Since anyone reading this review will not know me, instead of throwing out a bunch of adjectives, I'll just describe my stay and why I'm giving it 5 stars across the board.

Online reservation: quick, easy, efficient, and flawless. Even with top-flight hotel chains that is not always the case in China.
Arrival: I was expected, greeted by name, and everything was ready for a fast and seamless check-in. See above; not always the case here.
The room: modern, beautifully designed, very clean, quiet, and comfortable.
The staff: Every staff member I encountered was cheerful, helpful, professional, and courteous. The Front Desk found me all the information I needed (and it was quite a bit, as I hadn't been to Shanghai before) and went out of their way to assist me.
The location: French Concession. Perfect.
The bed: Luxurious. I slept better than I have in years.
Value: I give it 5 stars, as although it is expensive, it is not bad by Shanghai standards. Granted, in my backpacker days in college, this would have been way out of reach, but for a high end hotel in this location in Shanghai, I think it is perfect and very good value for its target clientele.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 17, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Your positive comments touching on numerous aspects of our hotel are so enlightening to each staff member working here at URBN. It tells us our efforts to constantly improve our hotel are being noticed and are paying off. We want visitors to know that there are hotels in Shanghai that offer five-star service and will not stop until each of our guests are completely satisfied and happy with their stay in town. Be sure to drop by again soon and take advantage of our URBN Lounge, now open and available to all in-house guests. See you soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forney, Texas
Top Contributor
69 reviews 69 reviews
57 hotel reviews
Reviews in 30 cities Reviews in 30 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 4, 2011

This is such a beautiful boutique hotel! Our room was spacious and very comfortable. The service in general was great. If it wasn't for the problems we encountered upon checking in, our stay would have been perfect. We got in late at night and the night clerk wasn't the swiftest. First, even though we were the only ones checking in he had us wait-and-wait until he got a food order done . . . seemed like he had a problem understanding the order and kept going over-and-over it. Because we were in Shanghai only one day, we wanted information on sight-seeing, the night clerk gave us some misinformation that resulted in us not going the tour we desired. Moreover, he tried to convince us to book a limo for about 5 times the price of the taxi we ended-up taking the next day to the airport. Not sure if there was a language barrier with this guy or if he was just a bonehead. Either way, the service we received the next day was great and, I hope, is what most travelers will encounter.

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  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 17, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel! I am so sorry about your unfortunate situation upon arrival: we were in the process of training new staff members and failed to offer our guests an agent with URBN-quality English skills that evening. I am happy to hear it did not ruin your experience with us. Please keep in mind that we have already retrained our staff to understand our guests' needs and resolve any problems or questions thrown their way. You are very kind to look past this encounter and experience URBN as it usually is: efficient, accommodating, and always here for your every need. Thank you for choosing us!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2011

Urbn is a fantastic hotel, in a great position, and provides a little oasis from the hustle and bustle of Shanghai. I looked forward to coming back everyday! The included breakfast is very generous - you can order as much as you want off the menu with great selection. The staff are very friendly and helpful and the rooms very comfortable. I would recommend it to my friends.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 17, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Our breakfasts are indeed hearty; it's great to hear you took full advantage of this! Your comparison of our hotel to an oasis is an accurate depiction of what we strive to accomplish here in hectic Shanghai. Thank you for your kind words. Drop by anytime if you want to escape the craziness, and find time to hear your own thoughts. See you soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
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New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2011

I spent one night at the URBN at the start of a backpacking trip. What a pleasure it was to relax in a quiet, peaceful, small hotel in the middle of a great neighborhood of bustling Shanghai. I felt right at home the moment I walked through the welcoming wooden entrance gate into a quiet courtyard sheltered by tall bamboo trees.

Inside the hotel, the main dining room is spacious yet cozy, with dappled daylight making its way through windows overlooking the courtyard. While one could easily spend time in this room simply enjoying the atmosphere, the food is worth noting as well. Breakfast: there are various tasty options, but for me the best part was the collection of don't-miss goodies on the side table (including some incredible fresh muffins and fresh and dried fruit). Lunch: again, a variety of dishes for varying palates, but the real winner was the tiramisu. Served up in a martini glass, and topped with shaved chocolate, it is delightful.

My room held to these same standards. I was impressed: never had I been in a hotel room - or studio apartment - that so delicately accommodated separate sleeping, living and working spaces without giving the room a crowded or overly efficient feel. I also appreciated the decor, which was modern yet comfortable and not overly manicured.

In all, URBN has a great feel. As a boutique hotel, the impeccable attention to detail is notable throughout the unique decor. What a peaceful place to call home while traveling! I look forward to my next stay.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
URBNhotels, Guest Relations Manager at URBN Hotel Shanghai, responded to this review, May 17, 2011
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We are happy to have been your final destination before you began your fabulous excursion down to Southeast Asia. Your detailed description of our hotel and your experience here will hopefully depict what our main goal at URBN is: to offer a beautiful and comfortable room, coupled with top-notch service and amenities that will keep our guests smiling from check-in to check-out. Thank you for choosing to stay with us, and thanks also for helping to reduce carbon emissions. See you back here soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about URBN Hotel Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #62 of 3,976 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Hotel Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant, beergrdn, which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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