The room was clean and quiet. No one was directly rude. But this hotel didn't fit my definition of four stars and it fell far below the standard I'd expect from Ramada.
Please note. I've traveled extensively in China (and elsewhere). My comparison is based on what I have normally get when I pay four star prices in a second world country.
Here is the list of things that bothered me:
1. I asked in advance, in writing, for a non-feather pillow. On check in I was told that the hotel had only feather pillows and that all hotels only had one kind of pillow. They had never heard of a non-allergenic pillow???
2. The Internet in my room didn't work. I'm not sure why, but I complained several times. Each time I complained, the people at the front desk said they would fix it. They even said at one point they'd send someone to my room to fix it. It didn't work properly for the whole time we were there (five days).
3. The shower stall was missing the flashing that is supposed to be under the shower door. As result, each time we took a shower, we flooded the bathroom. Given the slipperiness of the floor (why have a slippery tile floor in a bathroom?), we were lucky not to kill ourselves.
4. We ordered breakfast in our room on a day when we had to leave early. No breakfast. No apology.
5. We ordered a cab. We were in a hurry and needed to have one ready for us, when we came downstairs. When we showed up at the appointed time, the front desk told us they hadn't called a cab. Why? I don't know. No one at the front desk could speak enough English to tell me. Needless to say, we were late for our meeting.
6. On a different occasion, we asked the bell boys to hail a cab for us. They told us (as best as I can tell) to go out into the street and do it ourselves. I guess they were too busy playing games on their cell phones.
I'm sending this also to the folks at Ramada. I suspect they don't have much control over this particular franchise. At least I hope that is their excuse, as its service level tarnishes their reputation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.