Arrived and joined the queue at check-in to find that the staff conveniently don't speak any English. They smile at you sympathetically as you get frustrated and then gabble at each other and point a lot. This continued the weekend of trauma and laughter. Trauma in that we had to sit for three hours to get a room that was prebooked but not ready. Hmm, eventually they invited us up and it ... wasn't ready as in it was filthy with dangerous broken tiles in the shower, Room #1008. We marched down to reception to ask for another room. Taken to Room #2002 a suite, wow!!! No I think a Government Minister had been in there due to the mandarin left on the window sill with it's green bloom of mould. Everywhere was filthy and there were bite marks in the pillow by someone with a mouth full of brown stuff. The spare bed in the 'lounge' was actually two mattresses stacked above each other. Frayed to the hilt and the staff began to strip the beds, then they went around and found more dirt without me spotting it. At one point there were seven Chinese staff in the room. After much shouting and yabbering at each other, we were taken to room #1902. Still filthy but the beds were clean. I was told that there was muck but it was on the windows - on the outside. I think that David Copperfield must have been there cos when I touched the windows the muck moved to the inside, now that's magic! My son took great delight in showing me that you can move from the bedroom through the lounge, study area and into the bathroom by travelling along the windowsill, so much for privacy and security!
We joined our friends for a drink in the bar to watch the taped Qualifiers of the F1. Stupid kid decided to walk between the projector and the screen despite there being signs there. When asked to stop the child I was told that they would... they didn't. I ended up having to approach the mother to tell her that the child was her responsibility and there could be a big accident. Luckily the child spoke English and translated to his mother. My parting shot was that he had better sit down on his chair and be a good boy and eat his tea. Boy and mother behaved after that.
We then moved into the Buffet area, what a joke, pineapple halves with potato salad in them will not feed a hotel and they were very slow at topping up the portions. We chose the pork chop, daft choice, although it looked medium cooked, inside was dry as straw, awful.
That night the bed was hard so no sleep, TV in bedroom but not in lounge. No coffee sachets or tea given either.
After the fiasco we were given a plate of chopped fruit, no thanks.
Breakfast was obviously an early rise as very little sleep was achieved so I was looking forward to a 5* breakfast. What did I end up with??? Beans on toast! Orange juice was a no no - it was Tang! Trades Descriptions Acts were completely null and void at this place.
We met up as a group in the bar to find that a tray with half a cup of coffee and a glass of water was still left on a pedestal under the stairs. When I queried why it was still there after 23.5 hours I was informed it was there as an idea to guests to order stale coffee and a dirty glass of water. No signs inviting you to purchase. Then again the bar didn't and couldn't inspire you either. Each and every bottle of the back shelving was empty with a thick layer of dust. Whisky which should be deep brown in colour was empty, Bombay Sapphire gin which should be bright blue was empty. If you wanted Tsing Tao or Coke you had to point at it in the fridge. Defies the point of having wine lists. I foolishly asked for a cocktail and ended up having to point at the Coke in the fridge, the barman couldn't manage a Shirley Temple as in the cocktail list.
This hotel is nothing but a joke but it is near the F1 track.
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