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“Great place to stay!” 5 of 5 stars
Review of Sheraton Shanghai Pudong Hotel & Residences

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Sheraton Shanghai Pudong Hotel & Residences
4.5 of 5 Hotel   |   No.38 Pujian Road, Pudong New District, Shanghai 200127, China (World Expo)   |  
Hotel amenities
Ranked #97 of 3,934 Hotels in Shanghai
4.0 of 5 stars 498 Reviews
Akron, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place to stay!”
5 of 5 stars Reviewed July 11, 2013

Great hotel all the way, very friendly staff. Subway station line 4 is right in front of the hotel. A shopping plaza is right next door - A Bread Talk stand, Costa coffee, & 2 nice Chinese Restaurants (FL 4) in that plaza, if you don't want to eat and the hotel all the time. I forgot my ring in the bathroom and housekeeping found it and kept it for me for 2 weeks. That's something!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, July 12, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to our location and convenient as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Anchorage, Alaska
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 5, 2013

I have stayed at this hotel for a few years now when visiting Shanghai. The staff is professional, accommodating and friendly. The entire hotel is kept meticulously clean and updated. The beds are comfortable, the rooms are more than adequate size, the larger rooms are impressive and the residential rooms are large with the appropriate amenities. The restaurants in this hotel are of high quality. An outdoor location in the center of the hotel is available for enjoying a quiet meal. The spa is one of the best in Shanghai and the fitness facility is clean with the appropriate equipment. All of this for a very reasonable rate and great value.

I highly recommend this hotel.

Room Tip: If you plan to sleep during the day, request a room above the 15th floor.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, July 12, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond-upon-Thames, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed for two nights. Morning check in was delayed so given drinks voucher and asked to wait for 1h.Room well laid out, good bathroom, and the light switches by the bed did turn everything off fortunately. Includes bottled water and tea/ coffee, but do object to 90RMB for wifi.However wifi in lobby is free. Restaurant is good.
One thing to be wary of is the Four Points buffet/ 29th floor which we tried one evening. Very nice choice but I should have been more alarmed by the tepid food that had been set out for a while. Both of us went down next day with severe stomach problems- not fun on a journey back to Europe.

Lifts are very quick and did like the 50m pool- although do be prepared to buy a bathing cap.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, June 27, 2013
Dear Peter
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

Please rest assured that your experiences do not reflect the standards we are always striving achieve. I have copied our management who will address the issue with related departments.
Please accept our apologies for having missed the opportunity to impress you. I know that we can do better, so please do not hesitate to contact me if I can assist in future bookings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
69 reviews 69 reviews
64 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 20, 2013

This was my first experience at this Hotel and it was great!..The hotel is well located in the Pudong Area. The subway/Metro is right there so it is easy to move around. The hotel is modern with spacious rooms and safe neighboring. Shopping, restaurants, etc are just steps away.
The Restaurant at the Lobby is excellent and during weekends the have live music...fantastic.
I sas really impressed by the staff, all of them are very kind, they are willing to serve you with their minds and hearts,

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, June 27, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 18, 2013

Stayed here for just one night. Very nice hotel with a great club lounge, lobby and entrance. The rooms on the SPG/Club floors are also quite nice. The location is right outside a stop on subway line 4 - but to get anywhere in Shanghai you have to switch at least once to other lines. The staff was friendly, but not as helpful as in other locations. Will definitely stay here again

Room Tip: high floors facing the bund will have a nicer view.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, June 21, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013 via mobile

This hotel is just next to the Nanpu bridge that connects Pudong to Puxi, so going around is quite convenient. Also it is next to a subway station.

Getting food is also easy as there is a mall next to it, and there are some small restaurants nearby.

A front desk staff by the name of Yola is very friendly. She always wears a smile no matter how demanding is the customer.

The room is spacious enough with all the amneties provided.

Overall I feel very comfortable with this hotel.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, June 7, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2013

Stayed here for 6 days - 1st time to Shanghai. Staff was very helpful, My room included breakfast and wi-fi, both were great and worked well. Taxi service in Shanghai is mostly miss so it was great that the hotel is located very close to the #4 line with which you can connect to any other line. Breakfast offered plenty of choices and the service was excellent. I had read some complaints about noise and the lack of good AC. I didn't have either problem - 17th floor and the weather was a little warm and rainy.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine B, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review, May 30, 2013
On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Shanghai
#83 Business Hotel in Shanghai
#85 Luxury Hotel in Shanghai
#288 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Pudong Hotel & Residences 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

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