I had a previous "incident" while statying at this property while on business. It left me quite unimpressed and I wrote to the hotel directly with my complaint.
My complaint was addressed "immediately" and this hotel went out of it's way to personally greet me and make up for its previous bad service..........
I can tell you, since this incident, the service has been STELLAR,in no in small measure, due to the efforts of Front Desk Manager Mr. Frank Bao. He went above and beyond my expectations.......Courteous, and helpful he impressed me so much, I feel compelled to "single him out" for recognition.
I am taking some of my family members to Shanghai and we are staying at this hotel for our stay during the holiday season. I have the choice to stay elsewhere, but the impressive service simply cannot be beat. The rooms are clean, the beds "divine" and the staff simply wonderful.
When in Shanghai, please consider this hotel. You will not be disappointed. Thank you again for a great stay. I'll be there twice in December, once for business and once for pleasure.
- Also Known As:
- Sheraton Shanghai Hotel And Residences Pudong
- Sheraton Shanghai
- Sheraton Shanghai Hotel Residences Pudong
- Shanghai Sheraton
- Official Description (provided by the hotel):
- In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more less
- Reservation Options:
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