Stayed here for a month and has to be one of the worst serviced apartment blocks I have ever had the displeasure of staying in. I could rant on for pages about how awful it was but here are the basic bullet points:
Surely rude staff who were not only incompetent but also completely uninterested in working there.
The furniture in the rooms was so uncomfortable you couldn't spend more than 10 minutes on the sofa without stabbing pains in your back
The threadbare towels on more than one occassion had holes in them the size of your fist - when i eventually complained about this the manager responded with 'ok i'll make sure that room service doesn't give you those towels again'!!!!!!!!!! Why do you have these towels in the first place - throw them away!
The laundry was terrible and ruined one of my suits
The gym has terrible equipment in it. There is one working cycle machine and one running machine (hardly a 'gym'). Twice whilst running on the machine the belt suddenly stopped and threw me to the ground.
Dirty cutlery was put back in with the clean cutlery. They couldn't even be bothered to properly clean the knives and forks before hurling them back into the draw and thus contaminating everything else.
Internet is worse than dial up and basically unusable in the rooms
Breakfast is really poor with little choice and very low quality ingredients.
I told the manager about all these problems and was met with a very snotty completely unapologetic email that I didn't even respond too. There are thousands of nicer places to stay in Shanghai make sure you don't make the mistake of staying here.
Location is ok although the staff wont be able to tell you how to get anywhere as they don't seem to care
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- Also Known As:
- Citadines Jinqiao Shanghai Hotel Shanghai
- Citadines Apart Hotel Jinqiao