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“very good experience” 5 of 5 stars
Review of Pullman Shanghai Skyway Hotel

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Pullman Shanghai Skyway Hotel
5.0 of 5 Apartment Hotel   |   No.15 Dapu Road, Huangpu District, Shanghai 200023, China (Dapuqiao)   |  
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Ranked #107 of 3,976 Hotels in Shanghai
Rhodes, New South Wales, Australia
1 review
“very good experience”
5 of 5 stars Reviewed October 21, 2013

I stayed at pullman last month with my wife, really good service and friendly staff. Really good location next to the subway station and a large shopping mall. Buffet at top level is great. Would choose pullman again for next staying.
Tips: Tianzifang is also worth a go.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QApullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, October 22, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway on TripAdvisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours faithfully,

Carlos Perez
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Tehran, Iran
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 18, 2013

Hotel is located in a convenient location; I can suggest it both for tourism and business purposes. Rooms are clean and well equipped. There is nice café right at the lifts place in the lobby with a small garden beside. There are a bunch of local and western restaurants around the hotel. It’s easy to access to the subway Dapuqiao station. For night life Tianzifang district is a stone away from hotel just 5 minute walk, it is a place full of bars, restaurant and souvenir shops. The breakfast was a little bit disappointing, such hotel I expect a bit better breakfast, though the breakfast restaurant was located extremely in highest level with panoramic view over th Shanghai.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QApullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway on TripAdvisor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours faithfully,

Carlos Perez
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magherafelt, United Kingdom
Top Contributor
105 reviews 105 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed October 17, 2013

Stayed at the Pullman Skyway for a week on a business trip. First impression I thought the hotel was out of this world. The staff were friendly and the lobby is impressive but in the end it was a bit of a let down compared to the last hotel I stayed in visiting Shanghai. The rooms are spacious but quite dated. The bed wasn't overly comfortable and the room could've been cleaner.
Non smoking room yet there was still an ash tray in it.
The main fault for me was no wifi in the room! Rather frustrating having to sit in the lobby using my phone to check emails than my laptop in the room. There is a wired connection available but it wouldn't work on my macbook.
Same problem every morning for breakfast. My brother and I were both staying in the same room, they told us 1 breakfast was free when we had originally paid for a package that included breakfast. Breakfast was good. Quite a large selection to cater for everyone.
Nice views from the restaurant, food was a little overpriced but it was nice.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QApullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, October 22, 2013
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway on TripAdvisor. I am sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours faithfully,

Carlos Perez
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013

We just stayed in this hotel for 5 nights and overall were very pleased with our choice. It's a cheap taxi ride from downtown, the financial district and main pedestrian mall, the Bund etc. The service is exceptional, although we sometimes found it difficult with the language (understandably). The room ( a king room with a sitting area) was large and spacious, with good quality fittings and a separate sitting room, entrance hall, and marble bathroom. The vanity supplies were nice and there were also bathrobes and slippers, and turndown service at night. Housekeeping were always helpful in stocking up our bottled water supplies and bringing us ice. The only downside was the food. The Chinese restaurant was fairly good - but noone spoke english so our order got mixed up. The other restaurant, Zaraffas I think it was called, on the 49th floor, had a good breakfast buffet but the evening seafood buffet was awful - the fresh seafood was tasteless and the hot food was cold and gave me an upset tummy for three days. We did give them feedback and they said they would address it. Room service was also good. I would highly recommend this hotel overall.

Room Tip: Choose a room with access to the executive lounge on level 52, and get access to breakfast and happy...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QApullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, October 10, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway on Trip Advisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Carlos Perez
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 6, 2013

Staff are friendly and efficient in here. Room is big and comfortable. It is located in front if the metro station so it is very easy to access. The local famous shopping street is right in front of the hotel and is worth to visit for a day. The area is safe to walk at night and is quite. Pharmacy, cafe and convience store are within walking distance. Compare to the price I pay, I definitely think that they are out of what I expecting them. I specially need to thanks to the door man who serve us at 1, oct around 5:00pm. He is so devoted to his customer and help us to find a taxi to the airport in the peak hour running around the street. Thanks for his help.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QApullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, October 6, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Carlos Perez
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Skyway Hotel

Address: No.15 Dapu Road, Huangpu District, Shanghai 200023, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Dapuqiao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Shanghai
#37 Family Hotel in Shanghai
#96 Luxury Hotel in Shanghai
#101 Business Hotel in Shanghai
#111 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Shanghai Skyway Hotel 5*
Number of rooms: 509
Official Description (provided by the hotel):
Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna.. Plus Clefs d’or concierge service ... more   less 
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Also Known As:
Pullman Shanghai

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