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“excellent location. staff not friendly. lounge food was only fair and little selection” 4 of 5 stars
Review of Pullman Shanghai Skyway Hotel

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Pullman Shanghai Skyway Hotel
5.0 of 5 Apartment Hotel   |   No.15 Dapu Road, Huangpu District, Shanghai 200023, China (Dapuqiao)   |  
Hotel amenities
Ranked #105 of 3,928 Hotels in Shanghai
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“excellent location. staff not friendly. lounge food was only fair and little selection”
4 of 5 stars Reviewed February 12, 2013

got upgraded to a suite as a plat member. suite was spacious but kinda dated. checked in smoothly at the executive lounge.
bfast at 49/fl was only fair. the food selection was small. congees and miso soup were cold.
excellent location with subway right across the hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, February 18, 2013
Dear Spellinbee,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will review our breakfast menu and do the adjustment in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2013

Nice and convenient location and polite staffs. Close to subway and good choice of restaurants closeby. Poor taxi connectivity and poor choice of breakfast in terms of varieties at the executive lounge.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, February 18, 2013
Dear Dennyko123,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our executive chef will improve the selection and quality of breakfast at executive lounge in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Northwest
Top Contributor
171 reviews 171 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed January 25, 2013

Booked a room for $105 per night while transiting through Shanghai. What a great value! 




Pros

- rooms are huge and well anointed.

- allowed us to check in @ 10am and check out late at 2pm.

- good service by china standards 

- close to metro line

- all kids under 10 stay free if using existing bedding 



Cons

- location is a bit far away from the city center, although hotel is surround by a few malls and lots of restaurants. 

- hotel pool was under renovations during our stay

- hotel wifi was only available in the lobby (we were staying in the 12th floor and paid service wasn't available for some reason).

Room Tip: Room Tip: Do request for a room with wifi as it is not available on all floors.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, February 18, 2013
Dear Mattiasdad,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The swimming pool will be repaied by this week. Also, we are going to set wireless internet service in the second of 2013. Last but not least, we actually located in downtown area, we are just 2.5 km from Nanjing Road and Huaihai Road.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toulouse, France
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2013

Hotel clean and modern.
The service and food are not at the level of the Pullman brand. all empoyees seems not to be motivated except outside
Bar lounge show a very cold atmosphere and no conviviality
A big congratulations to the doormen and the concierge..

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, February 18, 2013
Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 16, 2013

The hotel is very well located near to the Metro station as well as a new shopping mall. The hotel has very friendly staff which directed me to a nearby supermarket. However, check-in staff lacked experience and did not handle Le Club members well. As a platinum member, I was not offered any welcome drink etc, instead I had to remind them. Nonetheless, my room request was accommodated since I made my request thru email with the reservations department.

The bathrooms have a nice view and is quite big. Rooms are also generously sized. The swimming pool had to be reached through the Spa. As usual, hotel F&B was a little over-priced and tastes so-so.

Room Tip: Request for high floors. I heard that corner rooms are much larger.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Quality & Attitude Manager at Pullman Shanghai Skyway Hotel, responded to this review, January 21, 2013
Dear Neo2122,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will organie the refresh training of Le-Club program to all Front Office Officers and review our recieving process to avoid the kind of mistake happened again in the future. On the other hand, our new Executive Chef will be on board very soon and we believe that he will bring us something really good.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Skyway Hotel

Address: No.15 Dapu Road, Huangpu District, Shanghai 200023, China
Location: China > Shanghai Region > Shanghai > Dapuqiao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Family Hotel in Shanghai
#45 Spa Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#92 Luxury Hotel in Shanghai
#104 Business Hotel in Shanghai
#175 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Shanghai Skyway Hotel 5*
Number of rooms: 509
Official Description (provided by the hotel):
Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna.. Plus Clefs d’or concierge service ... more   less 
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Also Known As:
Pullman Shanghai

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