excellent location. staff not friendly. lounge food was only fair and little selection - Review of Pullman Shanghai Skyway Hotel, Shanghai, China

Also Known As:: Pullman Shanghai

Address: No.15 Dapu Road, Huangpu District, Shanghai 200023, China

Region: China > Shanghai > Dapuqiao

Amenities:

Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #94 of 3,039 hotels in Shanghai

Price Range: $$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna.. Plus Clefs d’or concierge service ... more less

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474 reviews from our community

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Spellinbee

Senior Reviewer

10 reviews

6 hotel reviews

Reviews in 6 cities

24 helpful votes

“excellent location. staff not friendly. lounge food was only fair and little selection”

Reviewed February 12, 2013

got upgraded to a suite as a plat member. suite was spacious but kinda dated. checked in smoothly at the executive lounge.
bfast at 49/fl was only fair. the food selection was small. congees and miso soup were cold.
excellent location with subway right across the hotel.

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Ask Spellinbee about Pullman Shanghai Skyway Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

February 18, 2013

Dear Spellinbee,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will review our breakfast menu and do the adjustment in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mirussell

London, United Kingdom

1 review

Reviewed January 28, 2013

Review collected in partnership with Accorhotels.com

Ask mirussell about Pullman Shanghai Skyway Hotel

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

Dear Mirussell,

We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

dennyko123

Hong Kong, China

1 helpful vote

“convenient location”

Reviewed January 27, 2013

Nice and convenient location and polite staffs. Close to subway and good choice of restaurants closeby. Poor taxi connectivity and poor choice of breakfast in terms of varieties at the executive lounge.

Was this review helpful? Yes 1

Ask dennyko123 about Pullman Shanghai Skyway Hotel

Dear Dennyko123,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our executive chef will improve the selection and quality of breakfast at executive lounge in the near future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

Mattiasdad

Pacific Northwest

Top Contributor

140 reviews

25 hotel reviews

Reviews in 41 cities

80 helpful votes

“3.5 stars! Great value for US$105 per night.”

Reviewed January 25, 2013

Booked a room for $105 per night while transiting through Shanghai. What a great value!    

Pros
 - rooms are huge and well anointed.
 - allowed us to check in @ 10am and check out late at 2pm.
 - good service by china standards  
- close to metro line 
- all kids under 10 stay free if using existing bedding   

Cons 
- location is a bit far away from the city center, although hotel is surround by a few malls and lots of restaurants.  
- hotel pool was under renovations during our stay 
- hotel wifi was only available in the lobby (we were staying in the 12th floor and paid service wasn't available for some reason).

Room Tip: Room Tip: Do request for a room with wifi as it is not available on all floors.

See more room tips

See 5 more reviews by Mattiasdad for Shanghai

Ask Mattiasdad about Pullman Shanghai Skyway Hotel

Dear Mattiasdad,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The swimming pool will be repaied by this week. Also, we are going to set wireless internet service in the second of 2013. Last but not least, we actually located in downtown area, we are just 2.5 km from Nanjing Road and Huaihai Road.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

A TripAdvisor Member

“good quality but poor service and food”

Hotel clean and modern.
The service and food are not at the level of the Pullman brand. all empoyees seems not to be motivated except outside
Bar lounge show a very cold atmosphere and no conviviality
A big congratulations to the doormen and the concierge..

Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway

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excellent location. staff not friendly... - Pullman Shanghai Skyway Hotel

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