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“good quality but poor service and food” 3 of 5 stars
Review of Pullman Shanghai Skyway Hotel

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Pullman Shanghai Skyway Hotel
5.0 of 5 Apartment Hotel   |   No.15 Dapu Road, Huangpu District, Shanghai 200023, China (Dapuqiao)   |  
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Ranked #113 of 3,989 Hotels in Shanghai
Toulouse, France
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“good quality but poor service and food”
3 of 5 stars Reviewed January 25, 2013

Hotel clean and modern.
The service and food are not at the level of the Pullman brand. all empoyees seems not to be motivated except outside
Bar lounge show a very cold atmosphere and no conviviality
A big congratulations to the doormen and the concierge..

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, February 18, 2013
Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Singapore, Singapore
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 16, 2013

The hotel is very well located near to the Metro station as well as a new shopping mall. The hotel has very friendly staff which directed me to a nearby supermarket. However, check-in staff lacked experience and did not handle Le Club members well. As a platinum member, I was not offered any welcome drink etc, instead I had to remind them. Nonetheless, my room request was accommodated since I made my request thru email with the reservations department.

The bathrooms have a nice view and is quite big. Rooms are also generously sized. The swimming pool had to be reached through the Spa. As usual, hotel F&B was a little over-priced and tastes so-so.

Room Tip: Request for high floors. I heard that corner rooms are much larger.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Quality & Attitude Manager at Pullman Shanghai Skyway Hotel, responded to this review, January 21, 2013
Dear Neo2122,

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will organie the refresh training of Le-Club program to all Front Office Officers and review our recieving process to avoid the kind of mistake happened again in the future. On the other hand, our new Executive Chef will be on board very soon and we believe that he will bring us something really good.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 4, 2013

Got in last night found myself with no wifi even though I had emailed beforehand and was assured it would be done. I expressed my disappointment when I checked in. Within minutes of being in my awesome room on the 11th floor the duty manager called and moved me to an amazing room with wifi. I've experienced great service everywhere from the lobby to fitness to restaurants. My non smoking room was exactly that. Not even a scent of smoke. The complimentary breakfast was great and the service in the lounge impeccable. This is my new home each time I'm in Shanghai. Special shout out to Chris Chen from Pullman for his great advice and directions from Pudong airport. Even though I am only an English speaker I had no problems getting to the hotel due to his directions.

Room Tip: Email beforehand if you have needs. If you don't know the language just ask. They gave me amazin...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Manager at Pullman Shanghai Skyway Hotel, responded to this review, January 14, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed January 2, 2013

I stayed at Pullman Skyway for the last week of December and could not have asked for better.
The location was perfect, the staff very helpful, Victor and his team should be complimented for the excellent service. Rooms were spotless as was the rest of the hotel.
I will not stay at any other hotel when I return to Shanghai only Pullman Skyway for sure.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Quality & Attitude Manager at Pullman Shanghai Skyway Hotel, responded to this review, January 14, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
quezon city
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

The location of the hotel could not have been better. The MRT station (Dapuqiao) was about a 1 minute walk from the hotel. There are a lot of good restaurants (Bi Feng Tang and Hai Di Lao) within walking distance. The rooms were really big. A family of four could fit in a twin sharing room. The staff were very friendly and helpful. The only downside was that the breakfast was terrible.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanshskyway, Quality & Attitude Manager at Pullman Shanghai Skyway Hotel, responded to this review, January 14, 2013
We very much appreciate your comments regarding your stay at the Pullman Shanghai Skyway. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Skyway Hotel

Address: No.15 Dapu Road, Huangpu District, Shanghai 200023, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Dapuqiao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in Shanghai
#46 Family Hotel in Shanghai
#62 Romantic Hotel in Shanghai
#88 Best Value Hotel in Shanghai
#100 Business Hotel in Shanghai
#105 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Shanghai Skyway Hotel 5*
Number of rooms: 509
Official Description (provided by the hotel):
Pullman Shanghai Skyway is strategically located close to the bustling Xujiahui Business District and city center, overlooking the city skyline and lush private garden. It is mere 2 minutes walk from Metro line 9 and with easy access to major road arteries. This upscale five star hotel has a number of restaurants and bars, up to 3,000 s.q.m. flexible meeting space and multimedia expertise catering to various needs, Fitness Center, Indoor Swimming pool, Spa and Sauna.. Plus Clefs d’or concierge service ... more   less 
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Also Known As:
Pullman Shanghai

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